Austin Dockendorf
Austin Dockendorf at St Cloud Toyota

Austin Dockendorf

Service Advisor

St Cloud Toyota

418 Second Street South
Waite Park, MN 56387

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3.4
7 Reviews
3.4

7 Reviews

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7 Reviews of Austin Dockendorf

September 04, 2025

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Employee Rating

Service was slow. In for warranty work and annual service which was supposed to be covered. The bill was over $700 on a vehicle with 5000 miles. Took another hour t More

by dhigh2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2025

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service and parts director, Ben Becker, at 320-253-2581 at your earliest convenience.

October 07, 2024

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Employee Rating

Godd response and follow up to requests. Friendly service. Got everything done in a timely manner. More

by ackwagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb

Oct 10, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 31, 2024

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Employee Rating

Austin was helpful and clear. He showed concern that I had a long time to wait More

by p-jkrueger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

July 17, 2024

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Employee Rating

Caleb was great to deal with buying our new Rav 4. Highly recommend him! Our service getting the under coating done was a little frustrating for my husband. He had to bring it in and they said it woul More

by corine.clark4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Darnall , Nate Stallings

Jul 22, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

May 31, 2024

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Employee Rating

Great service from salesman Rob Brink and service department. St. Cloud Toyota is first class in every aspect of sales and service. More

by ron.larson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

April 08, 2024

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Employee Rating

I bought a Tundra. Multiple things did not work. Got one thing fixed and now no response about the next thing that does not work. Plus I still have not received my pa More

by scottyluv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Haffner, Nate Stallings

Apr 10, 2024

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. If there's anything more we can do for you, please call our sales manager, Nate Laudenbach, at 320-253-2581 at your earliest convenience.

July 30, 2023

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Employee Rating

Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More

by LANGERMANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Heinz, Dan Pope, Rob Gable, Brian Eikmeier, Dan Faber, Mo Ali , Kylie Holland, Linda Kaiser, Lacy Ploof

Jul 31, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

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