Austin Shemon | Page 35

As in the past, this was once again a pleasant and friendly This is the 2nd new Mercedes I have purchased from this dealership. I came back the 2nd time because the first purchase went so well and the dealersh This is the 2nd new Mercedes I have purchased from this dealership. I came back the 2nd time because the first purchase went so well and the dealership, as a whole, provided a high level of attention to my needs and requests. For both purchases I had the pleasure of having Barry London as my sales respresentative. He is pleasant, thorough, and takes the time to listen to the customer. I expect that in a few years my next new Mercedes will also be purchased with the assistance of Barry London. Austin Shemon was readily available to answer my questions about the closing process, tag and title information, and assistance with documents. More

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50--year-old Bucket List Item...Check! Enticed in by an internet ad showing an unbelievably pristine older Porsche, I stopped and talked with Mike Lavrenchik about the used 2003 Carrera on Enticed in by an internet ad showing an unbelievably pristine older Porsche, I stopped and talked with Mike Lavrenchik about the used 2003 Carrera on their lot, and was greeted by an out-going, knowledgeable, extremely friendly bear of a man who made this long-lived dream a reality. Mike is exceedingly easy to work with, finds the answers that he might not have at hand, and is always willing to talk to a Porsche novice with numerous questions by phone or in person. Since serving in the Air Force in Germany in the late '60s shortly after the Porsche 911 began production, I've had in mind the possibility of owning one, and this beauty of a car fits my need entirely. All aspects of the transaction.from initial contact through finance discussions with Austen Shemon were both professional and completely seamless. I never felt pressured from anyone in the organization to complete this deal, so it was rewarding both in the end product i now proudly drive, and the path taken to get there. I would deal with this group again anytime. Thanks for a great experience. More

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Offered Friendly Service With a Smile! We had such a wonderful experience purchasing a used vehicle from Barry. He went out of his way to meet us in his office on the day he was off. Austin We had such a wonderful experience purchasing a used vehicle from Barry. He went out of his way to meet us in his office on the day he was off. Austin helped us process the financing of the vehicle. The staff was friendly and very upfront. There was no "pushy salesman" it felt like you were just hanging out having a good time and just happened to buy a car in the meantime. Thank you for your great service - will definitely be back! Shelley L More

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This is the 3rd car we have purchased at Mercedes-Benz Hagerstown and the second one with our salesman Barry London. Our experience with this dealership has been great and they provide a fair price. Eve Hagerstown and the second one with our salesman Barry London. Our experience with this dealership has been great and they provide a fair price. Everyone here is extremely helpful and courteous. The service department has provided excellent service on our previous vehicles and we expect the same with this car. More

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Great car buying experience! Wes was wonderful to deal with, very knowledgeable and took extra effort to be sure all of our questions were answered. Stopped in spur of the moment Wes was wonderful to deal with, very knowledgeable and took extra effort to be sure all of our questions were answered. Stopped in spur of the moment for a test drive and left less than two hours later in new car. Highly satisfied. More

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Mr. Whetsone is the consummate Mercedes Benz sales professional/spokesman... All of my questions were thoroughly addressed, and further 'thoughtful' notions were presented that were highly appreciated professional/spokesman... All of my questions were thoroughly addressed, and further 'thoughtful' notions were presented that were highly appreciated. Mr. Shemon was absolutely gracious, knowledgeable, and indeed a Quality professional. I thoroughly enjoyed my Mercedes Benz purchase experience. To them both, I thank you, and look forward to my NEXT Mercedes Benz of Hagerstown new car purchase. More

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Every step of the purchasing experience was fun, easy, and full of excitement. The car is brilliant, but the pleasure of buying was professional perfection. Everyone was very welcoming, helpful, yet sti and full of excitement. The car is brilliant, but the pleasure of buying was professional perfection. Everyone was very welcoming, helpful, yet still incredibly sincere. We're a family of business owners, and we're each extremely picky. When we drove off smiling with our car and complimentary chocolate, we were brainstorming ways to incorporate the Hagerstown Mercedes standard of practice for our own business. Great thanks to each of the employees that welcomed us, take care! More

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I have purchased three Mercedes in the past three years. I chose Mercedes for their safety rating after being in a car accident back in early 2011. I was completely satisfied with my first purchase (2008 C I chose Mercedes for their safety rating after being in a car accident back in early 2011. I was completely satisfied with my first purchase (2008 C300). I was particularly happy with the gas mileage. I was getting nearly 500 highway miles on one tank of gas. In September 2013 when I brought it in for service, Brian approached me to discuss upgrading me to a newer model and possibly a lower monthly payment. Long story short, I did not have a good experience with him. Although he was new, he lacked the knowledge of the vehicles and customer service I had had in my prior experience. I reluctantly dealt with him anyway. After much back and forth he found me a car (2010 C300). By this time I had become reliable on Adam in service. He was the one that provided me with a lot of the information on the car. I thought this car was better suited for me because it was all wheel drive. What I failed to ask about was the gas mileage. I didn't find out until I mentioned it to Adam later that this car wouldn't have as good gas mileage as my other car because this one was all wheel drive. Had I known that I probably wouldn't have bought the car. It was my fault that I didn't ask. I just thought since it was the "same" class, it would get the same gas mileage. I recently took a new job in Laurel, MD. I live in Hagerstown so I am driving nearly 200 miles a day. Putting gas in that car has been an every other day process. So when it came time to be serviced last week, I immediately asked Adam if Mercedes has something with better gas mileage. He mentioned the CLA and introduced me to Mike. I has a great experience with Mike. Mike was knowledgeable about the car; however, I often found myself back in Adam's office or on the phone with him throughout this whole purchase because he is always so helpful, knowledgeable, and TRUSTWORTHY. His job is service, not sales. But he sells me these cars! He cares about his customers and it shows! More

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As a single, 20-something professional living 300 miles from home who had never before independently purchased a car without parental guidance and is (to boot) completely lacking knowledge in the automotiv from home who had never before independently purchased a car without parental guidance and is (to boot) completely lacking knowledge in the automotive department -- I was nervous to say the least walking into Mercedes Benz of Hagerstown the first time. Within 5 minutes of meeting Barry London, I knew I had come to the right place. From our first conversation he went out of his way to educate me on every step of the process and update me continuously throughout the ordering, building and shipping stages. The attention to detail and friendliness exuded by Barry and everyone else I met at the dealership were truly astounding. Not for a moment did I feel pressured or confused. I can't imagine that buying a car is generally this effortless. I've certainly been spoiled and if I had the choice, I'd never go anywhere else. More

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We recently purchased our second Mercedes vehicle from the Hagerstown dealership. We chose this dealership a couple of years ago due to it's home town atmosphere and friendly staff. They made us feel at the Hagerstown dealership. We chose this dealership a couple of years ago due to it's home town atmosphere and friendly staff. They made us feel at home and went beyond the business relationship. We would recommend this dealership to anyone wishing to purchase a Benz. It's for anyone wanting not only a new vehicle but also a pleasurable experience. Gary and Monica Maditz More

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