Austin Shemon | Page 36

We recently purchased our second Mercedes vehicle from the Hagerstown dealership. We chose this dealership a couple of years ago due to it's home town atmosphere and friendly staff. They made us feel at the Hagerstown dealership. We chose this dealership a couple of years ago due to it's home town atmosphere and friendly staff. They made us feel at home and went beyond the business relationship. We would recommend this dealership to anyone wishing to purchase a Benz. It's for anyone wanting not only a new vehicle but also a pleasurable experience. Gary and Monica Maditz More

Print

I am from Indiana, Pennsylvania and drove a 3 hour drive to purchase a used chrysler sebring convertible "my dream car" from mercedes-benz of hagerstown. The sales staff were very friendly. Mike Lavrenchik to purchase a used chrysler sebring convertible "my dream car" from mercedes-benz of hagerstown. The sales staff were very friendly. Mike Lavrenchik was awesome, friendly and had a great sense of humor. The whole transaction went very smooth. The dealership was clean, I appreciated the mint sented soap in the restrooms and the cleanliness. Austin Shemon handled the paper work and also was very friendly. I would most definitely make the 3 hour drive again in the future to buy from this dealership. More

Print

I have purchased a 2004 E320 wagon from dealership about 6 hours away from MD. I was impressed to start with until the car lot, used car deal started kicking in. I left a deposit day one of talking to the s 6 hours away from MD. I was impressed to start with until the car lot, used car deal started kicking in. I left a deposit day one of talking to the service manager, a week later car still not detailed? I spoke to manager the first phone call and explained to him I didn't want to deal with a sales guy. I then was handed off to Brian Connoley, on several occasion he sent me photos and thought he was going to carry the torch. After about two weeks into the deal still no car complete ready to ship or pick up? I spoke to him on what was the hold up and what was taken so long? he explained they were busy? two weeks to get a car ready with only 9000 miles? They finally he says he was shipping paper work over night! Again no paper work? I called him around 4 he said Austin "manager" was off he needed to call him at 5ish I called because he never called me back, then he got a attitude and stated "you haven't bought the car yet, you have a few more steps and he could sell the car for $3000 more than I was paying! I WILL HAVE AUSTIN CALL YOU" CLICK the phone hangs up? What a surprise from a Mercedes dealer? After a lot of the typical car lot car dealer BS. We finally get things done to where they can drive car to me the weekend before thanksgiving because we were going to drive it out of town! There drivers wrecked it on the way here. I then call the dealer to find that Austin was tied up with someone else, then was but through to another manager he asked "do you want the car or not" do what I asked? I sent you a check over a week ago the car was paid for and is mine sir but I didn't want it wrecked? I think I forgot to mention this was supposed to be a garage kept car stated by Austin and Brian. The seal around the headlights were rotted off and the tires were dry rotted. I then after so many thing were messed up on this deal, I contacted the head guy Brandon Younger. I explained to him the issues and he sounded like he was concerned about my experience? He stated he would gather information and get back to me shortly, after a day and a half I sent he a follow up e-mail and asked what he thought? then he replied he would goodwill one tire, seem to just blow me off on other issue? I then realized he was just blowing me off trying to get rid of me, he had his money so he was going to do as little as possible! Would you be mad? Remember a few things! I was told on numerous occasions things that never happened and the car was not what they described over the phone and then didn't do much to fix issues. Be careful before you buy because the head guy is like the rest of his crew! The quote I think goes like this "FISH STINK FROM HEAD DOWN" I was as nice and calm through this transaction and it did no good! The good-- I ended up after few repairs and a new set of Michelins a awesome Mercedes wagon! that my wife loves! THE BAD- dealer failed on the job! I could go on with the details but it was a raw deal and was not handled properly! Then when Mr. younger had the torch in his hand he dropped it as well. More

Print

I just bought a new car and everyone I dealt with was great! They went over everything and I was in and out in a timely manner. I will be a customer for life and recommend them to everyone. great! They went over everything and I was in and out in a timely manner. I will be a customer for life and recommend them to everyone. More

Print

The whole entire buying and closing process with Wes Whetstone and Austin Shemon was excellent. I look forward to shopping in 2016 at Mercedes-Benz of Hagerstown. Whetstone and Austin Shemon was excellent. I look forward to shopping in 2016 at Mercedes-Benz of Hagerstown. More

Print

Extremely professional sales team! I connected with this dealership via the internet. Barry London responded with a quick, courteous, professional response providing me with just the information I requested dealership via the internet. Barry London responded with a quick, courteous, professional response providing me with just the information I requested, unlike other dealerships. The team worked hard to ensure it was a great experience purchasing the car. I will be a returning customer, and will recommend this dealership! More

Print

Excellent sales experience , very informative and low pressure. Barry delivered car 1 hour drive from dealership after work hours. Barry is an exceptional salesperson,honest and concerned about his custo pressure. Barry delivered car 1 hour drive from dealership after work hours. Barry is an exceptional salesperson,honest and concerned about his customers. I highly recommend his services . I am a repeat customer. More

Print

Just a great dealership! Andre Taylor took the time and patience with our purchase since we were for several weeks undecided on which model to purchase. Once the decision was made Andre went out of his wa patience with our purchase since we were for several weeks undecided on which model to purchase. Once the decision was made Andre went out of his way to be sure we were satisfied with our purchase and spent over three hours ensuring we were infomed with the workings of the vehicle. As always with any new purchase one will have many questions. Andre took his time with us and showed great patience in answering every question sometimes even more than once. Adam was great in providing and understanding of some of the technology and suggested I call if I had further questions. Austin was very thorough in the handling of the finances and the change in vehicle registration and all that goes with this. He was extemely organized. Not only was I pleased with our purchased but left knowing the dealership was there for me when I need them. I would highly recommend the dealership and Andre Taylor and others on the staff! More

Print

This is our third vehicle purchase from Mercedes Benz of Hagerstown. This purchase along with previous purchases and service visits have played a huge role in our decision to continue with Mercedes Benz. Hagerstown. This purchase along with previous purchases and service visits have played a huge role in our decision to continue with Mercedes Benz. Although the vehicles are exceptional, the service we have received from the staff has been nothing short of 'top notch'. Barry, Alex and Austin are friendly and knowledgeable about the products/services they provide. The have gone out of their way to ensure questions were answered and are role models for 'customer service'. If you are interested in purchasing a Mercedes Benz, then I would highly recommend this dealership. More

Print

This is my first Mercedes Benz that I have purchased. The sales staff at Mercedes Benz of Hagerstown where wonderful to work with. They were very helpful with finding the right Mercedes for the right pr The sales staff at Mercedes Benz of Hagerstown where wonderful to work with. They were very helpful with finding the right Mercedes for the right price. Mike Lavrenchik was very helpful after the sale with showing me how all the bells and whistle worked on the car. My next Mercedes will be bought from Mercedes Benz of Hagerstown. I told a friend about my experience because she was looking for a car and three days after I bought my car she purchased her first car More

Print