Austin Shemon | Page 37

Came in to service my 2012 E350 Sedan. I was almost done waiting when I walked into the show room and saw the beautiful 2014 E350 Sport. While I liked my 2012 I wasn't really in love with it as I had previo waiting when I walked into the show room and saw the beautiful 2014 E350 Sport. While I liked my 2012 I wasn't really in love with it as I had previously always owned Sports model cars and I missed that tight suspension of the Sport model. Two weeks prior to this day I had gone into the Audi dealership at Tysons and thought that maybe I'll trade my car in for a 2014 S4 the cost was about $61,000. I told the dealer that the only way I buy a car is with no money in 100% financed. Right out of the gate the sales person said, oh you need money in the deal. I said to them not to waste my time. Anyway long story short they approved me for a deal with $16K down. I laughed, no deal. They said the reason was just too much negative equity. This by the way was the third time I had tried to buy and Audi and each time the experience was no deal, no car. Don't worry this is not an Audi story. So here it comes....as I am standing in the showroom looking at the beautiful car the person that I normally deal with was on the phone with a customer when the sales manager Rob Buchanan came up to me and asked if he could help me. I kind of laughed and said, well I like this car but I doubt you can do anything for me since I had just learned that I have too much negative equity. I jokingly told the Rob the deal I would consider, no money down, my payment to stay the same and my husband to not be needed on the title. He said let me try and he ran the numbers, he then gave me a figure that worked, slightly below the number I had given him, but still had to look at the credit. Again I said this is nice but I have absolutely no faith that he could pull it off once he pulled my credit. I have great credit but a lot off it so my score is generally a little under 700. I filled out the app and five minutes later he stuck his head out of the office and now he gave me the exact payment number I had given him and said "it's done, you are approved".....I could not believe it...I literally started shaking a bit, I was so excited. I then looked at the deal they worked up and quite frankly could not have asked for anything better. The dealership is highly motivated to make deals and the entire team is excellent. My salesperson is Wes Whetstone and he too was excellent in this process. This by the way is my second car from this dealership and I am sure it won't be my last. More

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We made contact through E-mail after doing internet research for a Mercedes GLK350 4 Matic SUV. I was fortunate to connect with Andre Taylor after a phone call. I knew the "best" price that we wanted t research for a Mercedes GLK350 4 Matic SUV. I was fortunate to connect with Andre Taylor after a phone call. I knew the "best" price that we wanted to pay. As soon as Andre began to explain the car he had in stock and tell me the price they would pay for our trade in, I knew he was offering the best deal within a 500 mile radius from our home. I even had a local dealer from our home state tell me that Hagerstowm was practically giving the car away. Everything that Andre said that he would do he did it. Andre was very professional and knowledgable about the car, and it was a pleasure to deal with him. The day before we drove from WV to Maryland to purchase the car, Austin Shemon called and coordinated the financial aspects of the sell. He too was exceptional in his professionalism and knowledge. The day of the purchase, Andre explained the car's details thoroughly. We were very impressed with all the advanced features of the vehicle. Finally, Rob explained all the paper work in simple, understandable terms. He was also friendly, courteous, and professional. My husband and I highly recommend Mercedes-Benz of Hagerstown for an uncomplicated and enjoyable experience if you're ready to buy a quality, luxury car. More

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Wanted to buy a new Mercedes-Benz and initially chose this dealership because of its proximity to where we live. Our experience was the best, we were extremely well treated by everone at the dealership f this dealership because of its proximity to where we live. Our experience was the best, we were extremely well treated by everone at the dealership from walking in the door until driving away in our new car. More

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I would highly recommend Mercedes-Benz of Hagerstown. My sales consultant, Barry London was highly professional and provided me with a plethora of knowledge about the brand and models. He spent time explain sales consultant, Barry London was highly professional and provided me with a plethora of knowledge about the brand and models. He spent time explaining all of the safety and convenience features of my new 2013 GLK. After shopping several other Washington, DC area Mercedes Benz dealers, it was refreshing to have a sales person treat me as a valued individual customer and not just another sales commission. That level of personal service is rare today and definitely appreciated. More

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My experience with Mercedes Benz of Hagerstown has been fantastic. This is the second C300 4matic I have purchased with Wes Whetstone and I am extremely pleased. He made the buying experience very easy and fantastic. This is the second C300 4matic I have purchased with Wes Whetstone and I am extremely pleased. He made the buying experience very easy and gave the best advice for our current situation. I plan to do business with Wes in the future and highly recommend him to other buyers. Thank You! More

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I cannot even express in words how happy we were with our buying experience! Barry London was so easy to deal with and fun too! They gave us excellent value on our trades as well as a great deal on the new buying experience! Barry London was so easy to deal with and fun too! They gave us excellent value on our trades as well as a great deal on the new one. Barry's knowledge of the vehicle features was great as well. Our experience with Austin at the financial end of things was great too. Great overall experience and will continue to buy here! More

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My wife and I purchased a used car. We were treated well and with respect. The saleman was knowledgable and explained the cars options.The cholate was good. and with respect. The saleman was knowledgable and explained the cars options.The cholate was good. More

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Best car buying experience I have ever had. They made me completely at home and walked me through every step of the process making sure I was fully aware of everything was going on and how everything worked completely at home and walked me through every step of the process making sure I was fully aware of everything was going on and how everything worked. From financing to service ever part of my experience was incredible. I will never purchase a vehicle anywhere else. More

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Barry is a good salesperson, kind, patient and accommodative. He makes you feel at home and want to come back. He has developed a high level of trust with my family, and we ill return for our a accommodative. He makes you feel at home and want to come back. He has developed a high level of trust with my family, and we ill return for our auto needs. More

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I just purchased my second car from this dealership. The sales and service are great. I will be back. I recommend this dealership to everyone. sales and service are great. I will be back. I recommend this dealership to everyone. More

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