Austin Shemon | Page 42

I purchased a 2006 Toyota Tundra 4WD from this dealership on March 7, 2012. I located the vehicle on Auto Trader and contacted Wes Whetstone over the internet. Since I'm from Florida,the idea of traveling to on March 7, 2012. I located the vehicle on Auto Trader and contacted Wes Whetstone over the internet. Since I'm from Florida,the idea of traveling to Maryland to purchase a used vehicle concerned me. I also might add that I always buy new vehicles and haven't considered or purchased a used vehicle in 30 years. However, since it was almost exactly what I was looking for and I had been unsuccessful in finding the vehicle in Florida, I proceeded to communicate with Wes about the truck. The dealership had not had time to post photographs or much information of the truck on the internet, so Wes gladly and promptly took and sent pictures to me. I had several additional questions and concerns about the truck and Wes actually took the truck to the neighboring Toyota dealer to have it inspected. I finally agreed to purchase the truck and scheduled a flight to Baltimore. One of the dealership drivers (Bill) picked up my wife and I at the airport and drove us to the MB facility. Bill was very professional and a pleasure to ride with. I am very particular about my vehicles, so I was ready for the big let-down when we arrived at the dealership to inspect the truck. The truck turned out to be exactly as Wes described, even down to the minor scratches and blemishes that would be expected on a used vehicle. How could that be - I was an out-of towner purchasing a used vehicle from a new car dealership. There had to be a catch! - no catch whatsoever. The truck was meticulously detailed and looked and rode like a new truck - as advertised. Wes was a complete pleasure to deal with. He is very laid back, honest, sincere and professional. I really believe he enjoys his job and cares about the customer. I doubt very seriously that anyone purchasing a new Mercedes was treated any better than my wife and I were. Thanks to Wes, it was absolutely the most positive car buying experience that I have ever had. More

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I found this vehicle on 12-30-11 at 8pm, contacted the dealer, they contacted me within a few minutes. Their dealership had already closed, but they still contacted me to answer any questions I had. From dealer, they contacted me within a few minutes. Their dealership had already closed, but they still contacted me to answer any questions I had. From the comfort level we had with their website and the staff we dealt with as far as their courtesy we drove 2 hours on 12-31-11 to view the vehicle. Everything went perfectly! We could not have been happier with this dealer and it's staff! Our comfort level was awesome in every way with this dealer and staff. We highly recommend you take a look at their used selection as well as their new cars. I can assure you that their prices were better and they were more eager to work with us than any car dealer in the Harrisburg area we contacted over the past two weeks or so. Thanks so much for your time and the deal you gave us on this used vehicle. We are extremely pleased! More

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My experience at MB of Hagerstown was great. Barry London was very knowledgeable and completely worked around my schedule and kept me apprised when the cars I was interested in arrived. He spent a lo London was very knowledgeable and completely worked around my schedule and kept me apprised when the cars I was interested in arrived. He spent a lot of time going through all the options in the car so I was very familiar with it when I drove off the lot. This is my third purchase from them and there is a reason I keep coming back. The service department is also stellar. More

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THIS WAS THE BEST BUYING A CAR EXPERIENCE THAT I HAVE EVER HAD. THEY GAVE ME A GREAT PRICE FOR THE CAR I PURCHSED. THE SALE PERSON STEPHEN WAS VERY NICE THROUGH THE WHOLE DEAL. THE CAR DEALERSHIP WAS EVER HAD. THEY GAVE ME A GREAT PRICE FOR THE CAR I PURCHSED. THE SALE PERSON STEPHEN WAS VERY NICE THROUGH THE WHOLE DEAL. THE CAR DEALERSHIP WAS A SIX HOUR DRIVE FOR ME BUT THE EXPERIENCE THAT I RECEIVED IN BUYING THE CAR MADE THE TRIP WELL WORTH IT. More

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While I have owned several luxury vehicles, I have never purchased a Mercedes Benz until now. The sales associate, Jackie Payne, was very polite, knowledgeable, and helpful throughout the entire process. Wh purchased a Mercedes Benz until now. The sales associate, Jackie Payne, was very polite, knowledgeable, and helpful throughout the entire process. While I was not ready to buy a vehicle on my first visit, Jackie remained courteous and helpful without being persistent or aggressive. She provided both verbal and written information regarding the vehicles I was considering and was professional and customer service oriented at all times. Likewise, Austin Shemon was helpful with arranging the financial paperwork and advising my wife and I about additional options designed to protect our purchase beyond the factory and Certified Pre-owned agreement. We are satisfied with our new purchase and appreciate the approach taken by the staff at Mercedes Benz of Hagerstown. More

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I recently purchased another car from MB of Hagerstown. As always, the service was great and so were the people. I dealt with Barry primarily on the sale. Good, nice salesman. He kept in touch with me i As always, the service was great and so were the people. I dealt with Barry primarily on the sale. Good, nice salesman. He kept in touch with me in a friendly and informative manner about the vehicle I was looking to and ultimately purchased. I also dealt with Mike in Barry's absence. Mike couldn't have been more helpful. Lastly--I also dealt with Rob and Austin in the finance department. Both were very helpful. I have know Austin for a long time--class act. The entire experience was first class--as always. More

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My experience with both Richard and Austin was very good. Overall experience with Mercedes-Benz of Hagerstown was a great experience for my wife and I. In the past 10 years (I believe it was 10 years), we Overall experience with Mercedes-Benz of Hagerstown was a great experience for my wife and I. In the past 10 years (I believe it was 10 years), we always had very good care from your dealership and will keep coming back. The quality of the Mercedes-Benz goes without saying. Our last car (S320) was 13 years old with over 170K miles. Although I was not initially happy with the trade-in price, the car itself served us very well. We look forward to enjoying the E320 diesel. We've only had the car since Monday (May 30th) and my wife has already stated how she loves it. The clearity of the hands free phone is outstanding. The Blue Tec Diesel is everything we thought it would be and more with power to spare. More

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All sales consultants are extremely customer focused and strive for excellence. Their goal is to have every customer feel valued and satisfied with all aspects of service received. Timliness and prompt re strive for excellence. Their goal is to have every customer feel valued and satisfied with all aspects of service received. Timliness and prompt response on all concerns/questions is assured. The entire vehicle purchase experience is pleasant. I have recommended this dealership to several friends and will continue to do so. More

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What a dealership, makes everyone feel comfortable & What a dealership, makes everyone feel comfortable & strives for excellence. All individuals add value & are well trained in their products, servi What a dealership, makes everyone feel comfortable & strives for excellence. All individuals add value & are well trained in their products, services & most of all customer service. Andre in Sales, made sure we were familiar with all aspects of the vehicle, its capabilities & addressed every question & concern with confidence & conviction. By far the #1 reason we returned for another Mercedes was Marty Gillons, Service Manager. Marty has a personal care for the customer & service that is unparalleled by other dealerships. He truly listens & understands what the customers needs & wants are. For my next vehicle we will be return to Mercedes Benz of Hagerstown More

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The reason I have assessed the highest possible rating for Mercedes-Benz of Hagerstown is quite simple -- their staff is highly professional, thorough, friendly and they make the customer feel at ease and for Mercedes-Benz of Hagerstown is quite simple -- their staff is highly professional, thorough, friendly and they make the customer feel at ease and never pressured in any way. Also, the dealership itself is typically neat, clean and welcoming for a Mercedes operation. This is particularly noteworthy for this dealership because they are somewhat maintaining this high standard in spite of an ongoing facility renovation. The bottom line: Mercedes-Benz of Hagerstown is a first-rate operation made possible through its excellent staff. More

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