Ayush Kumar | Page 3

Nice job. Was kept informed of all work being done on my car. No problems. Was kept informed of all work being done on my car. No problems. More

by doug.wells Verified Customer Verified Customer

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Good job getting me checked in and out on time. Checklist was organized and complete. Checklist was organized and complete. More

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Everything went very smoothly. Rides home and back was good. Time of service was right on Rides home and back was good. Time of service was right on More

by DAN_GUNDERSON Verified Customer Verified Customer

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This dealership provides convenient service and I’m sure they do their job well. I absolutely HATE the junk they try to sell me during a routine service appointment (wheel alignment, cabin filter replacemen they do their job well. I absolutely HATE the junk they try to sell me during a routine service appointment (wheel alignment, cabin filter replacement, etc.). I have driven Lexus cars for more than a decade, so maybe this is a problem with most Toyota dealerships, but I detest it. More

by slynch78676 Verified Customer Verified Customer

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Professional job today. Great communication, change my engine filter, educated on the importance of changing it and vehicle alignment Great communication, change my engine filter, educated on the importance of changing it and vehicle alignment More

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Had coupons for an oil change any major service. Didn't have time for a fuel system cleaning but if I get time before the end of the month I'm going to do it Didn't have time for a fuel system cleaning but if I get time before the end of the month I'm going to do it More

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Trust is key which I don't have at this service dept. You need to trust that dealership isn't going to recommend unnecessary work on your car solely to increase revenue. I am on my 5th Toyota but first You need to trust that dealership isn't going to recommend unnecessary work on your car solely to increase revenue. I am on my 5th Toyota but first from this dealership. For my prior 4 Toyotas never did the service dept recommend a single additional service that my cars needed during the Toyota care period, Most even replaced wiper blades annually for free which they did not have to do. And even after the Toyota Care period they were very honest in service recommendations so I knew if something was recommended it was actually needed. However, at my 10,000 mile service McCord recommended additional services not covered by Toyota Care - that the cabin filer be changed, engine filter changed, the HVAC be serviced and Nitrogen drain & fill tires. Over $400 in extras. Cabin and Engine filters should not need to be changed until 30K except in very unusual circumstances, Nitrogen drain & fill is not necessary and HVAC no way needs $235 of servicing on a 1 year old car. This is so disappointing and a warning to anyone that gets their car service to do their own checking and not trust dealer recommendations. More

by AMHACHIKO17 Verified Customer Verified Customer

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The staff was friendly, kept me updated and the wait room was clean and comfortable was clean and comfortable More

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Great service I had a extended service plan, but I didn’t know about the whole service didn’t cost anything either they recommend recommended know about the whole service didn’t cost anything either they recommend recommended More

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Our customer service man was wonderful. Your waiting area needed improvement with access to water and upgraded seating. Your waiting area needed improvement with access to water and upgraded seating. More

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