Lori Bonner

Mccord's Vancouver Toyota responded

Hi Ryan, Thank you for your review of our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Your mention of our shuttle service and the smooth rental process highlights how we aim to make Toyota Grand Highlander Hybrid maintenance as convenient as possible. We’re glad the team listened closely to your concerns and provided prompt, thorough care. Hearing that you leave every visit satisfied means a lot to our service department.

Mccord's Vancouver Toyota responded

Thank you so much for your kind works and five star review! We appreicate you as a customer. Thank you, Lori Bonner Customer Relations Manager

Mccord's Vancouver Toyota responded

Robert, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it is when a service takes significantly longer than anticipated, especially when you've planned your day around the estimated timeframe. We appreciate you sharing your experience, and we've since addressed this matter internally to help improve our communication and processes going forward. Thank you again for your feedback. We wish you the very best moving forward. Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you so much for your thoughtful review and for your continued trust and loyalty! We're thrilled to hear you consistently enjoy your service visits, from the comfortable lounge and complimentary espresso to the care you receive from our team. Marv and Gradie truly appreciate your kind words, and it's wonderful to know their dedication and commitment to our customers have made such a positive impact. We sincerely value your support and look forward to serving you for many years to come. Safe travels, and thank you for being part of our dealership family! Kind Regards, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Sincerely, Lynn Quiding Customer Relations 360 253 5403

Mccord's Vancouver Toyota responded

Hi, Thank you for sharing your review and experience with us, we are glad you had a good experience with us! We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations