Lori Bonner
Lori Bonner at Mccord's Vancouver Toyota

Lori Bonner

Customer Relations Manager

Mccord's Vancouver Toyota

10455 Ne 53rd Street
Vancouver, WA 98662

4.1
15 Reviews
4.1

15 Reviews

Write a Review

Dealership Experience

2 yrs, 5 mos

Industry Experience

21 yrs, 7 mos

15 Reviews of Lori Bonner

November 14, 2026

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Employee Rating

Dealerships people are extremely well impressed on their product and explained the product plus the contract with me thoroughly, and I was able to understand that I would recommend the dealership to anybody More

by pauljbaker2
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2026

Mccord's Vancouver Toyota responded

Thank you for your review of our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

November 13, 2026

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Customer service satisfaction employee Lori Bonner did a great job of responding to my warranty concern and resolving it. More

by rwebb38
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 13, 2026

Mccord's Vancouver Toyota responded

We're pleased Lori addressed your warranty concern and resolved the issue with your Toyota Crown Signia. Thank you for the five stars!

Nov 13, 2026

Mccord's Vancouver Toyota responded

Thank you for sharing your experience working with Lori one of our Customer Relation Managers. Sincerely, Lynn Quiding Customer Relations

November 11, 2026

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My salespeople, Key and Flynn, provided an excellent experience. They were professional, clear, and very patient in answering all of my questions. I would highly recommend Vancouver Toyota to anyone loo More

by ruben_892
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Key Figgs

Nov 11, 2026

Mccord's Vancouver Toyota responded

Key and our sales team are happy to hear their explanations and time spent answering your questions made your new Toyota Sienna purchase a positive experience. Your recommendation means a great deal to us.

November 07, 2026

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Lori went out of her way to help with my intermittent problem with a Highlander. More

by pnwrockerchick
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kerrie Keesee

Nov 07, 2026

Mccord's Vancouver Toyota responded

We’re glad Lori took extra steps to help with the intermittent issue on your Toyota Grand Highlander. Thank you for recognizing her efforts.

November 03, 2026

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I love a dealership that works with you, where you're at. In addition to sales, the service team keeps my vehicle running great! More

by jbdavid77
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Supun Mohanan

Nov 03, 2026

Mccord's Vancouver Toyota responded

Your recognition of both our sales and service teams means a lot to us. We're happy you feel supported and that our service team helps keep your Toyota RAV4 Prime running well!

October 30, 2026

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My buying experience was quick and easy. The problem came in getting my vehicle registered. I became frustrated with the responses from your staff when no calls were ever returned. But on More

by mostras2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Arzoo Ghadami, Nicholas Audrey , Evelyn Leonard

Oct 31, 2026

Mccord's Vancouver Toyota responded

Thank you for sharing your experience with us, while purchasing your vehicle. I'm happy to hear that Evelyn was able to expedite the title processing through the DMV. Sincerely, Lynn Quiding Customer Relations

October 28, 2026

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Don’t let customers cars be parked under the trees! My car was covered in pitch, after complaining my car was washed 2 times but still had spots. After complaining again my car was detailed to my satis More

by ncyMiller
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Recommend Dealer
Yes

Other Employees Tagged: Kathy Baker

Oct 28, 2026

Mccord's Vancouver Toyota responded

We are truly sorry for the frustration this experience caused. We understand how upsetting it must have been to find your vehicle covered in tree pitch, especially after having it washed twice and still seeing spots. We appreciate your patience while we worked to resolve the issue. Unfortunately, our property has many trees, and as a LEED-certified facility, we are required to maintain them. While environmental factors like tree pitch are outside of our control, I was happy to obtain approval for a complimentary detail as a goodwill gesture. We are glad we had the opportunity to address the issue and hope the detail met your satisfaction. We also sincerely appreciate your feedback regarding communication. You should not have had to call us for an update, and we apologize for that. We will work with our team to improve communication and ensure our customers are kept informed throughout the process. We truly value you as a customer and appreciate you bringing these concerns to our attention. Thank you for giving us the opportunity to make things right, and we hope to provide you with a much better experience moving forward. Best regards, Lori Bonner Customer Relations Manager McCord’s Vancouver Toyota 360-360-4758

October 19, 2026

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Sure but you need to keep them honest and press your view point. The service managers were good, the service writer was simply not listening. They may have thought they were but they were not. They were o More

by paul.akerlund
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Recommend Dealer
Yes
Oct 19, 2026

Mccord's Vancouver Toyota responded

We appreciate your review and apologize for not being listened too. We take our feedback and apply it to customer experiences, and discuss it and moving forward I hope at your next visit you see improvement. Sincerely, Lynn Quiding Customer Relations

September 10, 2026

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I only use these guys for warranty work. They failed to do a safety recall fix when we bought it in for something else. I had to press to get them to fix the problem AFTER the unsafe event More

by matt_case03
Service Price Transparency
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Recommend Dealer
No
Sep 16, 2026

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and the concerns you have regarding the recall and the rental vehicle. I would really appreciate the opportunity to speak with you directly about what happened. I also noticed that you tagged me with a one-star rating on this review; however, I do not recall personally working with you regarding these concerns. I would like to better understand your experience and review what occurred so I can address your concerns appropriately. Please feel free to contact me directly at 360-360-4758. I would genuinely appreciate the opportunity to speak with you. Lori Bonner Customer Relations Manager 360-360-4758

August 08, 2026

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From checking in to checking out and everything in between, McCord’s is always very professional, efficient and friendly More

by ryan.torrez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sergey Gurskiy, Ayush Kumar, Kathy Baker , Ray Brahm, Sean Lal

Aug 08, 2026

Mccord's Vancouver Toyota responded

Hi Ryan, Thank you for your review of our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

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