Good clear explanation of what was needed.
Another young man checked me out and made sure I got my senior discount. I certainly appreciated that.
Another young man checked me out and made sure I got my senior discount. I certainly appreciated that.
More
by janieberver
Service Price Transparency
Jul 17, 2026 -
Mccord's Vancouver Toyota responded
We’re pleased Ayush could explain everything clearly and secure your senior discount. It’s wonderful to hear your Toyota service went smoothly. Thank you for choosing us and we look forward to your next visit.
I did not receive an update about my cars status until
near closing time, and that was because I called in. My appointment time was Monday early in the morning and I had dropped off my car on Saturday.
near closing time, and that was because I called in. My appointment time was Monday early in the morning and I had dropped off my car on Saturday.
More
by nancyppatino
Service Price Transparency
Jul 16, 2026 -
Mccord's Vancouver Toyota responded
Providing a positive experience is our top priority, Nancy, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.. If you could please give me a call at 360-360-4758.
Thank you,
Lori Bonner
Customer Relations Manager
360-360-4758
The service is not great.
Quality of work in low. Bad attitude from the service team.
Quality of work in low. Bad attitude from the service team.
More
by tk33
Service Price Transparency
Jul 13, 2026 -
Mccord's Vancouver Toyota responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Sincerely,
Lynn Quiding
Customer Relations
360 253 5403
Anytime I need service for my vehicle i wait less time
than expected and everyone is so professional and knowledgeable.
than expected and everyone is so professional and knowledgeable.
More
by Lmethridge360
Service Price Transparency
Jul 12, 2026 -
Mccord's Vancouver Toyota responded
We’re pleased to know that wait times have been shorter than you expected and that our team’s expertise and professionalism made an impact. Thank you for trusting us with your Toyota Camry Hybrid. We look forward to your next visit.
Jul 13, 2026 -
Mccord's Vancouver Toyota responded
Hi,
I'm happy to hear that your service appointment went well. We appreciate our customers here at McCord's
Vancouver Toyota.
Sincerely,
Lynn Quiding
Customer Relations
I have always received friendly, helpful, very
knowledgeable support from Mc Cords...their work & repairs on my car has always been excellent.
knowledgeable support from Mc Cords...their work & repairs on my car has always been excellent.
More
by walktheway3
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2026 -
Mccord's Vancouver Toyota responded
Hi,
Thank you for sharing your review and experience with us, we are glad you had a good experience with us! We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,
Lynn Quiding
Customer Relations
Extremely rude and they treat their customers poorly in
general. I wouldn't recommend purchasing anything from this dealership.
general. I wouldn't recommend purchasing anything from this dealership.
More
by isidrodustin
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Mccord's Vancouver Toyota responded
Hello,
It is unfortunate to hear your visit was not as expected. I would like to get a little more information so that we can address this concern. Our family owned dealership takes customer concerns very seriously. Can you please call me on my direct line tomorrow at 360-360-4758.
Thank you,
Lori Bonner
Customer Relations Manager.
On time.
Friendly prompt with texts & updates. Scheduling is a breeze. Pricing is known up front .
Friendly prompt with texts & updates. Scheduling is a breeze. Pricing is known up front .
More
by Larry
Service Price Transparency
Other Employees Tagged:
Ruben (after market lift & tires)
Jun 30, 2026 -
Mccord's Vancouver Toyota responded
Great to know that managing service for your Toyota 4Runner was smooth and you found our texts and updates helpful. We’re glad the scheduling process was easy and pricing was clear. Ayush and the service team look forward to assisting you again.
Thank you,
Lori Bonner
Customer Relations Manager
360-360-4758
Service was super fast and great welcoming, staff was
friendly and helpful, waiting area clean and comfortable
friendly and helpful, waiting area clean and comfortable
More
by Amairanyg19
Service Price Transparency
Jun 28, 2026 -
Mccord's Vancouver Toyota responded
Thank you for highlighting our fast service and friendly staff. Ayush is pleased you found the waiting area clean and comfortable during your Toyota Tacoma service.
Excellent care and service!
! Everyone was SO helpful and nice!! loved the attention to my needs as well as attention to my car's needs! Kathy made sure my car was well cared
! Everyone was SO helpful and nice!! loved the attention to my needs as well as attention to my car's needs! Kathy made sure my car was well cared for and was so nice! and Joseph made sure it looked great and was so pleasant to and respectful. The gentleman who drove me home was also delightful!!
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by srpotterf
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kathy Baker
, very nice woman at service counter and Joseph was SO impressive as well. Great manners and hard workers!!
Jun 27, 2026 -
Mccord's Vancouver Toyota responded
Thank you for sharing your positive experience working with Kathy in our Service Department and Joseph. We appreciate
our customers here at McCord's Vancouver Toyota.
Sincerely,
Lynn Quiding
Customer Relations
I get both my Tacoma and Prius serviced at Vancouver
Toyota. I got a few coupons in the mail and one was $25 off of an oil change. When I made the appointment, nothing was mentioned that it was for a pa
Toyota. I got a few coupons in the mail and one was $25 off of an oil change. When I made the appointment, nothing was mentioned that it was for a particular vehicle. I was just asked to bring the coupon with me. My Prius was due an oil change not my Tacoma. At the counter, the service rep showed me in the fine, fine, greyed out print, that I couldn’t use this coupon because it was for a vin that matched the Tacoma. When I checked out, another rep gave me $20 off for the “happy hour” price, so I had to eat $5. It seams that coupons are used to get the customer in the door just to find out they are not eligible for what the fine print says.
More
by Kevinsgibbs
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2026 -
Mccord's Vancouver Toyota responded
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration regarding the coupon redemption process and the confusion it caused at checkout.
We understand how disappointing it is to expect a discount at the time of scheduling, only to find out later that the offer is tied to specific vehicle eligibility. While these details are included in the coupon terms, we recognize that the information should be communicated more clearly upfront so customers can make informed decisions before their visit.
We also appreciate you sharing that an alternate discount was applied, though we understand this did not fully resolve your concern. Your feedback will be shared with our team to improve clarity and communication around promotional offers going forward.
We value your continued business and hope to provide a smoother and more transparent experience on your next visit.
Sincerely,
Lori Bonner
Customer Relations Manager
Vancouver Toyota
360-360-4758
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