Audri Hart

Mccord's Vancouver Toyota responded

Thank you for sharing your feedback. I sincerely apologize that your recent experience did not meet your expectations. We understand how frustrating it must have been to wait longer than anticipated, receive no response to your text, and then feel as though you were being passed from one person to another when you called. We also apologize for the inconvenience with your ride. I would appreciate the opportunity to review your inspection recommendations with you and make sure everything was clearly explained, including which items were marked in red and needed immediate attention and which were marked in yellow for items that may need attention in the future. I understand your decision to seek a second opinion, and I would welcome the opportunity to go over the findings with you so you have a clear understanding of the recommendations and can make an informed decision. Please feel free to give me a call at your convenience. I would appreciate the opportunity to speak with you. Best regards, Lori Bonner Customer Relations Manager McCord’s Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Mccord's Vancouver Toyota responded

Your recognition of our service team’s honesty and willingness to answer all your questions highlights our dedication to clear communication. Knowing you felt supported throughout your Tacoma’s service means a lot to us.

Mccord's Vancouver Toyota responded

Thank you for sharing your experience, working with Audri in our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for the five-star rating and for praising David’s exceptional work. We’re delighted that David and our service department could deliver another positive experience for your Toyota RAV4.

Mccord's Vancouver Toyota responded

Hearing you enjoy David’s company and awarded us five stars means a lot to our service team. Our service department is here to provide that level of care for your Toyota RAV4.

Mccord's Vancouver Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Mccord's Vancouver Toyota are glad to have you as a customer.

Mccord's Vancouver Toyota responded

Knowing our service on your Toyota RAV4 has earned your trust since 2017 is truly rewarding. It’s our pleasure to maintain your Toyota RAV4 with dependable care.

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback and for your wonderful comments about Audri. We are so pleased to hear that she was knowledgeable, patient, and courteous, and that she took the time to explain the issue with your vehicle and make sure you were taken care of. I will be sure to share your kind words with her. I also wanted to let you know that I tried reaching you by phone and would appreciate the opportunity to speak with you about your experience and the concerns you mentioned regarding communication from our dealership. Please give me a call at your convenience. Thank you again for your feedback and for giving us the opportunity to recognize Audri’s efforts. I hope to speak with you soon. Best regards, Lori Bonner Customer Relations Manager McCord’s Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

We’re glad each visit for service on your Toyota Highlander has been quick and easy. Knowing you’ve always found our service reliable means a lot to our service team.