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Start your review of Bahn Both.
Bahn Both
Bahn Both at Arrowhead Honda
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Bahn Both

Sales Professional

Arrowhead Honda

8380 W Bell Rd.
Peoria, AZ 85382

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2 Reviews of Bahn Both

April 06, 2021

Dealership Rating
Employee Rating

"It turns out that the Odyssey we bought does not have an..."

- marklorane81

It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner)

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Yes

Other Employees Tagged: Jason Heximer, Raquel Perez

April 06, 2021

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Employee Rating

"LIES and Deceptions. Do not waste your time coming here...."

- tysacura

LIES and Deceptions. Do not waste your time coming here. you've been warned. My son Jonathan Anderson Brought a car March 31st Oct 2018. I brought a 2018 Honda Accord and the guy who did my paperwork was Walt. I arrived home and was looking at the sales contract and was wondering why it was so high and my son looked at it and notice that a extended warranty was adding in the amount of $ 3500 which I was never asked if I wanted it nor was I was informed about it. Now Fast forward to the end of March 2021 and My son is now dead set on the 2021 Toyota Camry and Avondale Toyota quote him a 0.9 APR and the next day we were going to Avondale Toyota to get the Car. Well I tell him that he should looked at the Honda Accord which he never had to interest in. We go to earnhardt but they don't have the color he want but gave us a rate according to Honda Finance and also gave us a Good price for the Honda, But Arrowhead had the color that he wanted and even though I had my reservation, I said let go to Arrowhead. When we arrived at the Dealership we tell them everything Earnhardt offer us and they said they will match it and I said good. One thing was the three years oil change and tire rotations. They agree. so we seat down and proceed to filled out the Credit App and while were waiting, Sales Manager by the Name of Hydra Al-Alak comes over and sit down and say's that they can't give is the 3 years oil changes and the best he could do is that if we shoot the basketball and make the shot that he will give us a free oil change and I said, so now we have to work for it when it was already promise that they would match the other dealership and then he said the best he could do is 1 oil change and at that point I told my son to get up and lets go. As we were backing up Bahn walked over to my car and said where are you going and I told him what happened and he said that you will get the oil changes for three years and that he doesn't know what Hydra was talking about so we park the car and go back inside. I told them I wanted to see the three years maintenance before we sign any sell contract. My son filled out a credit App and everything is looking good and I asked what his rate, That APR for those who don't know. We find out it's 2.9. not bad I said to my son. Now when we go back to finance and sit down with Walt and ask what the rate is again, now I'm hearing it's 5 %. Now I was thinking of walking out again but I said we will refinance with Navy Fed. Now Walt said what rate do you think you will get with Navy fed and I said for 72 month I know he will get 2.9. Walt shows us three option which together add up to $ 3200 and said that he can get the rate down to 2.9 % for us. I thought to myself that strange. I did my research and for those of you don't know. The dealership add to your rate, example. You go to the dealership to buy a car, they will shop your loan and let's say the bank says you're approved for 2.9 %. well the dealership will add point's to it and raise it to 5% or 6 % and tell you that the bank approved you for the for the higher rate. Yes, this is legal but it morally wrong. Now here the good part. if you buy some of there product's, Alarm, Gap and extended warranty for a $ 3200. they will give you the 2.9 % interest rate, that how you buy your rate down. Now you may wonder what does the dealership get out of raising rate, well they get a kick back from the bank so they make money off of your loan. The part I hate the most is the lies. see, they tell you the bank approved you for this rate, but that a lie. the bank approved you for a lower rate but the dealer tell you a different rate. that within it self is a lie. see, they feed off your ignorance. what you don't know can and will always hurt you. That why its better to arrange your financing before you come to the dealership. Now again, My son was not looking for a Honda. Now I brought a car here before so if I recommend someone to buy a car, I will get $ 100. Another lie, April 1st I went to the Dealership and spoke to a sale manager, one that I've never meet before and he was a very nice man and I told him my situation about the referral and he said to call the next day and ask to speak to Bahn or David and they will take care of in regards to the referral. April 2nd I call Bahn and told him about me speaking to a Manager about me getting the $ 100 and he took my number and said that someone will call me. well wouldn't you know, nobody called. April 3rd I call Bahn back and he said nobody call me back and I said no. He said his number guy was supposed to call me and I said nobody call and I ask who's is this number guy and he said it Hydar and I said wow, the worst guy at the dealership you went and ask him, he then tell me that Hydar said for my son to the Honda Survey and then I will get the $ 100. wow, Blackmail. can we get any lower. if you refer someone to buy a car you get $ 100. but no, do the survey. we will do Honda Survey tomorrow. we will do the survey tomorrow and you guy will get only 0's. Walt said if anything is less the 5 on the survey to come and see them and they will make it right, well I tried and tried to no avail. if Honda has a option to write or tell them I will relay this message to them also.

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Recommend Dealer
No

Other Employees Tagged: Hydar Al-Alak , Walt Mundt

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