Becky Vanbobo | Page 14

Becky and Paula were extremely helpful and flexible, helping me trade in my Subaru for a brand new HR-V. Thanks Becky! helping me trade in my Subaru for a brand new HR-V. Thanks Becky! More

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In February, I came in to your dealership to test drive a 2021 Ridgeline. My salesperson was Becky who was a pleasure to deal. I also met briefly with Paula and enjoyed meeting with her. As a result my co 2021 Ridgeline. My salesperson was Becky who was a pleasure to deal. I also met briefly with Paula and enjoyed meeting with her. As a result my comfort level with the two of them, I decided to purchase a Ridgeline from your dealership even though there are other Honda dealers closer to home. Since the 2021's were just arriving at dealerships and the trim and color I wanted was not available, Becky told me that she would let me know when you had one coming in the trim and color I wanted. On March 22, Becky called to let me know they would have the trim and color I wanted coming in the next month. We agreed to a price and I provided a credit card to place a down payment. In April, Becky contacted me to let me know the vehicle would be built sometime between April 11 and 18 and should arrive three weeks after that. Finally on June 7, I get a call from Becky to let me know my vehicle had just arrived and was being unloaded. But then the kicker, the price was going to be $3,200 more than we agreed to on March 22. I told her I would not be buying if it wasn't going to be for the agreed to price in March. I asked to speak with a manager. She told me that Eric, the general sales manager was not in that day but he would be in the following day and that he would call me that morning. Eric never called. My mistake was never asking for a bill of sale in March. My credit card deposit was never processed. While I understand the market changed considerably because of semiconductor chip shortages, I expected and put my faith in the dealership honoring the price that had been agreed to in March. Apparently you put profits over a good faith deal. Neither you nor I were responsible for the delays and your cost did not change. The only thing that changed was how much more you could make by selling the vehicle to someone else. What started out as a very positive and trusting relationship turned very negative as a result of your decision to not honor the deal we agreed to and then to add insult to injury, Eric did not give me the courtesy of a call back. More

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Paula and Becky were great and very help! Took the time to make sure I was comfortable and the car was just what I wanted! Thank you very much! to make sure I was comfortable and the car was just what I wanted! Thank you very much! More

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LOVE Dover Honda and its friendly and knowledgable staff. This is our second purchase from Dover Honda and we will keep going back and definitely recommend dealership to others. A special thanks and shout ou This is our second purchase from Dover Honda and we will keep going back and definitely recommend dealership to others. A special thanks and shout out to Becky, Paula, Marsha and Jill who helped me purchase my first new car (Feb. 2021). I love my CR-V Hybrid! Thank you, Dover Honda! I am one happy customer! ~JR More

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Paula and Dover Honda have proven to be the most straight forward and sincere dealership I have done business with in 25 years of my car buying life. Paula gave me very fast and honest quotes on the cost forward and sincere dealership I have done business with in 25 years of my car buying life. Paula gave me very fast and honest quotes on the costs of a very specific car. I am very picky and had very specific questions and requirements for this purchase. Paula and her team understood and never disappointed me. This is incredibly rare service from a dealership. I wish it wasn’t, but it is. Paula and Dover Honda were a breath of fresh air. I would send my family to her and Dover Honda without hesitation and know they would be treated right. A big thanks to the Dover Honda Team!! More

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I love Dover Honda. I met Paula in 2018 when I bought my first pilot. This time around she was nothing but accommodating, professional and intuitive in helping me upgrade. Becky was my sales rep and between first pilot. This time around she was nothing but accommodating, professional and intuitive in helping me upgrade. Becky was my sales rep and between the two of them, they respected my plan of attack, my choices and helped get me in and out as efficiently as possible. I'll always recommend. More

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My sales rep Becky was very sweet. I had one complaint that they did not go over the contract. Was shocked at the interest rate. They should give the customer all the details so they can make a wise decis that they did not go over the contract. Was shocked at the interest rate. They should give the customer all the details so they can make a wise decision concerning the final outcome. I do like my Honda HRV. More

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This was the most positive car-buying experience my husband and I have ever had. Becky was so amazing to work with - she knew every detail and feature of the cars and she made the whole experience so p husband and I have ever had. Becky was so amazing to work with - she knew every detail and feature of the cars and she made the whole experience so pleasant. We were happy with the price we paid for our new car and can confidently recommend Dover Honda. More

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Becky and Paula were absolutely AMAZING to work with!! Beyond easy and seamless. No pressure whatsoever, and I'm in love with my new CRV. Seriously, the best customer service ever. Beyond easy and seamless. No pressure whatsoever, and I'm in love with my new CRV. Seriously, the best customer service ever. More

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GREAT service! Paula and Becky were the best! We dealt with them to lease our 2020 Honda Pilot Elite. The whole experience could not have been better. They made a Paula and Becky were the best! We dealt with them to lease our 2020 Honda Pilot Elite. The whole experience could not have been better. They made an often painful process painless! We could not be more happy with Dover Honda. More

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