Becky Vanbobo | Page 13

Allan was very nice and knowledgeable about Honda Civics. I didn't feel pressured. No salesmen games! :):) I didn't feel pressured. No salesmen games! :):) More

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Everyone at Dover Honda makes you feel like family. Notable mention goes to Michelle Doyle, for going WAY out of her way to bring TWO vehicles from sister dealerships for us to try (we bought the seco Notable mention goes to Michelle Doyle, for going WAY out of her way to bring TWO vehicles from sister dealerships for us to try (we bought the second one). Outstanding professional service! More

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Hunter and Team were absolutely Exceptional to work with. I will be recommending Dover Honda and all of Icl to my friends and family I will be recommending Dover Honda and all of Icl to my friends and family More

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My experience at Dover Honda was very good. My salesman Allan Lepler answered all my questions. He was always polite, courteous and treated me as a customer with respect. I appreciated his no p My salesman Allan Lepler answered all my questions. He was always polite, courteous and treated me as a customer with respect. I appreciated his no pressure sales approach I am now the owner of a 2020 CPO Honda Pilot. If you are looking to purchase a Honda. Stop in to see Allan Lepler at Dover Honda. More

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So I came into the dealership to test drive a car. Didn't end up liking the car very much and before I left, Michele simply suggested looking to see what else they had on the lot. I'm a car fanatic so Didn't end up liking the car very much and before I left, Michele simply suggested looking to see what else they had on the lot. I'm a car fanatic so I wasn't the easiest customer to deal with and I had so much fun looking for the perfect car that fit my budget and my needs. It didn't feel stressful or forced. It was like I was going shopping with an old friend who had my best interest in mind. And when I said I didn't like a car, that was that. There were no efforts to try and get me into a specific car or to get into one at all. She simply allowed me to sit in as many cars as I wanted and test drive them until I found something i liked. That's not easy to find in a car dealership. Nor a sales person, Michele is awesome. More

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The dealership was very clean, organized and everyone there was helpful and friendly. It looked as though everyone truly cared for their customers. I worked directly with Michele and she was a blessi there was helpful and friendly. It looked as though everyone truly cared for their customers. I worked directly with Michele and she was a blessing from the start! I was really nervous going into the whole car buying scene but she right away took me under her wing and helped me make a wonderful and educated choice. I would recommend her to everyone. Easy to talk to, personable, patient, caring and funny! To wrap up all the paperwork side of things I worked with Becky, again another wonderful women who was so knowledgeable on any question we had and then some. Truly a pleasure to work with! Thank you ladies both and Dover Honda! More

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This was our third Honda purchase at this Dealership. Excellent customer service and all questions answered. No high pressure sales, great attentiveness and very easy process from start to finish. Ver Excellent customer service and all questions answered. No high pressure sales, great attentiveness and very easy process from start to finish. Very pleased with our new 2022 Ridgeline. More

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Becky and Paula were extremely helpful and flexible, helping me trade in my Subaru for a brand new HR-V. Thanks Becky! helping me trade in my Subaru for a brand new HR-V. Thanks Becky! More

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In February, I came in to your dealership to test drive a 2021 Ridgeline. My salesperson was Becky who was a pleasure to deal. I also met briefly with Paula and enjoyed meeting with her. As a result my co 2021 Ridgeline. My salesperson was Becky who was a pleasure to deal. I also met briefly with Paula and enjoyed meeting with her. As a result my comfort level with the two of them, I decided to purchase a Ridgeline from your dealership even though there are other Honda dealers closer to home. Since the 2021's were just arriving at dealerships and the trim and color I wanted was not available, Becky told me that she would let me know when you had one coming in the trim and color I wanted. On March 22, Becky called to let me know they would have the trim and color I wanted coming in the next month. We agreed to a price and I provided a credit card to place a down payment. In April, Becky contacted me to let me know the vehicle would be built sometime between April 11 and 18 and should arrive three weeks after that. Finally on June 7, I get a call from Becky to let me know my vehicle had just arrived and was being unloaded. But then the kicker, the price was going to be $3,200 more than we agreed to on March 22. I told her I would not be buying if it wasn't going to be for the agreed to price in March. I asked to speak with a manager. She told me that Eric, the general sales manager was not in that day but he would be in the following day and that he would call me that morning. Eric never called. My mistake was never asking for a bill of sale in March. My credit card deposit was never processed. While I understand the market changed considerably because of semiconductor chip shortages, I expected and put my faith in the dealership honoring the price that had been agreed to in March. Apparently you put profits over a good faith deal. Neither you nor I were responsible for the delays and your cost did not change. The only thing that changed was how much more you could make by selling the vehicle to someone else. What started out as a very positive and trusting relationship turned very negative as a result of your decision to not honor the deal we agreed to and then to add insult to injury, Eric did not give me the courtesy of a call back. More

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Paula and Becky were great and very help! Took the time to make sure I was comfortable and the car was just what I wanted! Thank you very much! to make sure I was comfortable and the car was just what I wanted! Thank you very much! More

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