Ben Buchanan
Ben Buchanan at Wayne Akers Ford
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Ben Buchanan | Page 36

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
417 Reviews
4.7

417 Reviews

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417 Reviews of Ben Buchanan

February 20, 2022

Dealership Rating
Employee Rating

I got an oil change. I thought that includes checking the fluids. If so, they forgot to fill washer fluid. I am wondering what else they forgot to do. More

by KKSCHOOLCRAFT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mariel Gonzalez

Feb 21, 2022

Wayne Akers Ford responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (KKSCHOOLCRAFT). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

February 18, 2022

Dealership Rating
Employee Rating

Good quality service and convenience. Dropped off my truck and they had it fixed quickly for reasonable price More

by Camp8926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 19, 2022

Wayne Akers Ford responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 18, 2022

Dealership Rating
Employee Rating

Great service. Ben was very helpful! We will definitely be back for future services on our camper. More

by Campbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mariel Gonzalez

Feb 19, 2022

Wayne Akers Ford responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 16, 2022

Dealership Rating
Employee Rating

Ben is my advisor and he is always great and my car was done in sufficient time and everything was great and it always a pleasure dealing with Wayne Akers Ford Dealership off 10th Avenue in lake worth, Flo More

by Babytoppy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yovonne Felix, Danielle Mcdiarmid , Josue Galindo, Jim Domino, Mariel Gonzalez, Alex Hobgood, Tracy Jenkins, Frank Nieves, Faith Vanhof

Feb 16, 2022

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

February 16, 2022

Dealership Rating
Employee Rating

Great service and superb hospitality. This is our to go to place for our Ford Vehicles. More

by isabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yovonne Felix, Danielle Mcdiarmid , Josue Galindo, Jim Domino, Mariel Gonzalez, Alex Hobgood, Tracy Jenkins, Frank Nieves, Faith Vanhof

Feb 17, 2022

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 16, 2022

Dealership Rating
Employee Rating

Very satisfied with service. Ben in management is phenomenal! He took care of me and made sure I was taken care of from start to finish! More

by LILYORELLANA1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mariel Gonzalez, Frank Nieves

Feb 16, 2022

Wayne Akers Ford responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 14, 2022

Dealership Rating
Employee Rating

Top of the line service professional service center frendle staff well trane and know there jobs.. thank you all for the coffee .. Roy Rouse. More

by CUSTOMERDECLINED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 15, 2022

Wayne Akers Ford responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 14, 2022

Dealership Rating
Employee Rating

Service advisor Ben is excellent. The cost was a little bit more than anticipated but it’s my fault for not asking for estimates More

by DPLEWISRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 15, 2022

Wayne Akers Ford responded

We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 14, 2022

Dealership Rating
Employee Rating

Dealership is horrible. Called since 12pm Saturday with no call back. Guy today was great More

by Karen_bardales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Domino

Feb 14, 2022

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 14, 2022

Dealership Rating
Employee Rating

Most people tend to only write negative reviews, but this is a life safety review. Went in for "the works" and drove off with a loose wheel, which I caught quickly. Imagine what could have happened if I kept More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 14, 2022

Wayne Akers Ford responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (Jay). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

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