Ben Buchanan | Page 36

Outstanding service and follow up Goes out of the way to make the best deal for you Diego does not disappear after the sale He is always there and standing by his word I urge all my friends and family t make the best deal for you Diego does not disappear after the sale He is always there and standing by his word I urge all my friends and family to visit Wayne Akers and see Diego And they do.. More

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We own 2 Ford Mustangs. Beginning of the year we got recall letters for each car. In March, 2023 drove to Wayne Akers Ford, Lake Worth with one of the cars for recall servi Beginning of the year we got recall letters for each car. In March, 2023 drove to Wayne Akers Ford, Lake Worth with one of the cars for recall service. We were told the camera part/ wire will be in within a week and must be replaced even though we had no problem with camera. Went back after a week . They serviced the car and assured everything was OK. Few hours later noticed back up camera was pitch black, it was not working at all. As I closed the trunk I heard a noise of loose screw. Went back next morning and they apologized and stated: “ the technician forgot to tighten the screw and now the camera is updated and you’re good to go.” Same time was in process of selling a house and buying a house over 100 miles away. Camera stopped working time after time and decided to visit ford dealership in Palm Bay. They checked the camera and stated: “ your camera is broken and must be replaced… recall was only for the wire.” They charged me $187.00 I asked one of the managers how is possible for me to pay $187 when number one this is a recall and number two another Ford dealership messed up the camera. Was told I need to call the original dealership that poorly serves the car for a refund. I have tried numerous times to call and leave voicemails for Danielle and I have never heard anything back. Wayne acres Ford is the poorest dealership we have ever dealt with now my concern is that since we own two mustang and we already had to go through so much trouble with one of them what should we do with the other one? If you have a service call, I would strolling and recommend not to deal with when acres. Ford in Lake Worth because they do not fix your car. They will break it. More

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Very poor customer service sold mea truck with a cracked rim still not corrected horrible. rim still not corrected horrible. More

by FRANKRAINNER1963 Verified Customer Verified Customer

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The wait to have my car returned to me was minimal. My service advisor Ben was extremely helpful as he always is. Perhaps the great service is why I have been coming here for 30 years! My service advisor Ben was extremely helpful as he always is. Perhaps the great service is why I have been coming here for 30 years! More

by REEDJUDY Verified Customer Verified Customer

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Felt it was a bit pricy for the work done. Just 1 part replaced. Took someone less than 10 min on YouTube. Just 1 part replaced. Took someone less than 10 min on YouTube. More

by SOUTHFLORIDAGREG Verified Customer Verified Customer

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Great dealer helpful staff fast service and great attitud ready to help and knowledgeable of their job ready to help and knowledgeable of their job More

by RAGCH73 Verified Customer Verified Customer

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It was fast and efficient, and checking in was a breeze. I would recommend Them I would recommend Them More

by 122BARBIERI Verified Customer Verified Customer

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Great fast service, Ben was my advisor and he was extremely helpful He answer all my questions extremely helpful He answer all my questions More

by CBK210 Verified Customer Verified Customer

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Mr Ben in bay 3 is the best! He will explain to you what needs to be replace. He will explain to you what needs to be replace. More

by GAILRECANA Verified Customer Verified Customer

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Long time customer, happy with my service on my old truck and hope to have the same experience and hope to have the same experience More

by JHAGGLUND Verified Customer Verified Customer

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