Ben Buchanan
Ben Buchanan at Wayne Akers Ford
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Ben Buchanan | Page 37

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
398 Reviews
4.7

398 Reviews

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398 Reviews of Ben Buchanan

January 28, 2022

Dealership Rating
Employee Rating

Excellent service.Ben is my service advisor. He always goes above and beyond to help me keep my vehicle in top condition. Quality service at competitive prices. I've been dealing with Wayne Akers since 19 More

by CAROLCAPANNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 28, 2022

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

January 27, 2022

Dealership Rating
Employee Rating

I showed up at nine left around 1030 for an oil change and tire rotation got to chill in the waiting room not bad More

by TEDDY305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 27, 2022

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 26, 2022

Dealership Rating
Employee Rating

The crew took care of me when I brought my car in. Even after an unfortunate power outage Ben and the crew made sure I was taken care of. More

by jelmaqwary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 27, 2022

Wayne Akers Ford responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 24, 2022

Dealership Rating
Employee Rating

Ben the service writer is accommodating and helpful in getting the vehicles seen and serviced. He calls when the vehicle is ready so there is no wondering when the service is finished. More

by Steevo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 24, 2022

Wayne Akers Ford responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 21, 2022

Dealership Rating
Employee Rating

It’s was a great experience, everything that was done was explain to me thoroughly, fast and well done. Thank you. More

by ISHGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mariel Gonzalez

Jan 21, 2022

Wayne Akers Ford responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 18, 2022

Dealership Rating
Employee Rating

I had an appointment to replace the APIM on my F150. The tech completed the work in a timely manner, but work on the truck felt a bit sloppy. Scrapes and gouges on the center console top are evident after r More

by JOBUCINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 18, 2022

Wayne Akers Ford responded

Thank you for bringing this to our attention. In order for our service leaders to reach you successfully, we will need your full name, contact information, and nature of any concerns sent to social@wayneakers.com. Hope to hear back from you soon.

January 17, 2022

Dealership Rating
Employee Rating

Dealership has really changed. No one wanted to answer phones to schedule appointment. Called three times. My windshield reserve was not filled. More

by Donjhnsn2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 17, 2022

Wayne Akers Ford responded

Thank you for your contribution. We have forwarded your feedback to our service leaders but in order for them to get in touch with you successfully, please include your full name, contact information, and nature of any concerns to social@wayneakers.com. Hope to hear back from you soon.

January 17, 2022

Dealership Rating
Employee Rating

Service was great. Ben is always honest and doesnt try to sell things you don't need. More

by CIBLE23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 18, 2022

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 14, 2022

Dealership Rating
Employee Rating

The best dealership around polite knows what their doing honest always have thur customers first understand when you have concerns about your problem is reasonable in the price Ben in service will be hard t More

by GERRY0367
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Josue Galindo

Jan 14, 2022

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

January 12, 2022

Dealership Rating
Employee Rating

Had 8am appointment to drop off car for a recall and take shuttle home. Waited patiently for a shuttle for an hour before starting to nicely ask. Got the run around for another 45 minutes. 1 hour and 45 minu More

by jjetjock
Customer Service
Recommend Dealer
No
Jan 13, 2022

Wayne Akers Ford responded

Thank you for your contribution. In order for our service leaders to successfully reach you to discuss this matter, we need your full name, contact information, and nature of any concerns sent to social@wayneakers.com. Hope to hear back from you soon.

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