Ben Buchanan
Ben Buchanan at Wayne Akers Ford
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Ben Buchanan | Page 38

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
382 Reviews
4.7

382 Reviews

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382 Reviews of Ben Buchanan

December 21, 2021

Dealership Rating
Employee Rating

Quick Service, Great Pricing, after this interaction, Lake Worth is my new service center! Thanks to Ben the Service Advisor, making this 1hr trip was worth every mile for the servicing provided. More

by addisonralph2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 22, 2021

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

December 20, 2021

Dealership Rating
Employee Rating

Waited without vehicle for 3 days for part to arrive and then 4 more days to replace a cat converter to get replaced. More

by GBERKHEINER
Recommend Dealer
No
Dec 20, 2021

Wayne Akers Ford responded

Thank you for your feedback. We will be happy to have you coordinate with our service team regarding this matter. We have already included your information and feedback to the team for review; in order for them to be able to reach you successfully, please include your name, contact information, and nature of any concerns to social@wayneakers.com. Hope to hear back from you soon.

December 17, 2021

Dealership Rating
Employee Rating

I have been going to Wayne Akers Ford for many many years. Always have had good experiences!!!! This last time Ben was very helpful !!!!!!! Thanks Ben !!!! More

by ZIPPER042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 17, 2021

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 16, 2021

Dealership Rating
Employee Rating

Very Friendly by far the best dealership that I have bought any cars from , I recommend everyone! More

by RICHARDBUDWEISER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2021

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

December 16, 2021

Dealership Rating
Employee Rating

Fast and good service . Professional people doing the work fast and right. Everything in the same place. More

by Gustavo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Josue Galindo, Jim Domino

Dec 16, 2021

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 16, 2021

Dealership Rating
Employee Rating

Ben, my service advisor is amazing, he always takes excellent care of my vehicle. He makes sure to follow up with any concerns I have. More

by mac691
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 16, 2021

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 15, 2021

Dealership Rating
Employee Rating

It was ok, but they did not top off washer fluid, check the steering wheel buttons that were also listed as an issue, was suppose to be ready Saturday, but no word from them, so had to call them Monday. An More

by david_noe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 16, 2021

Wayne Akers Ford responded

Thank you for your feedback, David. We do apologize if there were incomplete items from your recent service visit but we will be happy to work with you until all of your service needs have been satisfied. We have included your information and feedback to our service team for review; they will be contacting you directly. Thank you!

December 15, 2021

Dealership Rating
Employee Rating

Thank you much for Excellent Service Great Associates. I will recommend to family friends to everyone I know.Merry Merry Christmas to all🎄⛄🥰💓 More

by BETHLIND2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yovonne Felix, Danielle Mcdiarmid , Josue Galindo, Jim Domino, Alex Hobgood, Tracy Jenkins, Frank Nieves, Faith Vanhof

Dec 16, 2021

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 14, 2021

Dealership Rating
Employee Rating

Prompt, efficient service. I appreciated the phone call after diagnosis before treatment of the tire. More

by Viking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 14, 2021

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 11, 2021

Dealership Rating
Employee Rating

The best Ford dealer in the area but facility is dated. The service person polite and professional. I asked for oil change and got a full service…filters, tire rotation etc. I am happy I got it but it woul More

by Ledgemoorgroup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 11, 2021

Wayne Akers Ford responded

We sincerely appreciate your time and response. We will be here for any needs you should have in the future. Have a wonderful day!

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