Ben Buchanan
Ben Buchanan at Wayne Akers Ford

Ben Buchanan | Page 44

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
691 Reviews
4.7

691 Reviews

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691 Reviews of Ben Buchanan

April 13, 2023

Dealership Rating
Employee Rating

I never leave the service center unhappy. Ben is the best. I’m very happy! More

by PPPAM1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2023

Wayne Akers Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 11, 2023

Dealership Rating
Employee Rating

The service is sloppy and incomplete. They call twice to ask if you have question, but if you do they don’t respond to answer. So it’s just “lip service” with no intent to help. If you ca More

by RPRICE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve sellick

Apr 11, 2023

Wayne Akers Ford responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 10, 2023

Dealership Rating
Employee Rating

We had a great experience at Wayne Akers Ford. They were able to repair our Ford Escape and we will use them again for service. More

by Clubdoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2023

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 06, 2023

Dealership Rating
Employee Rating

Brandon was spot on quick and efficient! Customer service was first with consideration of my needs. More

by Huttkhutt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shultz Cesar, Brandon Block, Scott Breeden , Brandon Bryson

Apr 06, 2023

Wayne Akers Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 01, 2023

Dealership Rating
Employee Rating

Great service and fast this time always get the first appointment. Will be going back. More

by TINCAP44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 31, 2023

Dealership Rating
Employee Rating

I bought my vehicle there to be fixed and I also wrote a note and put it on the dashboard and I also told the service advisor to not do anything to my vehicle without my permission all they was supposed to More

by Lulahillman
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 31, 2023

Wayne Akers Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 31, 2023

Dealership Rating
Employee Rating

The worst service I have ever experienced. I needed to call 11 times in order to speak with someone from the service department and when I expressed that fact to the receptionist I was told th More

by Denis Corrigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 31, 2023

Wayne Akers Ford responded

Denis. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 30, 2023

Dealership Rating
Employee Rating

Service was above and beyond, service advisor and technician were both very helpful and understanding of my vehicles current concern and made it very clear and understanding, will be coming back for More

by STONESURGENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yovonne Felix, Danielle Mcdiarmid , Jesse Guajardo, Alex Hobgood

Mar 30, 2023

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 29, 2023

Dealership Rating
Employee Rating

This service center has lost its consideration for their loyal customers ever since it changed ownership/management. More

by Erasmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Pierre, Joshua Hutchersion, Khristian Ramirez , Orlando Menendez

Mar 30, 2023

Wayne Akers Ford responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 31, 2023

Erasmo responded

What’s done is done. Wayne Akers Ford had plentiful opportunity to do right and it failed to do so. On more occasions than one. I was the fool for coming back to this service center after my previous experiences. No more. Three times a charm.

March 25, 2023

Dealership Rating
Employee Rating

Excellent service. Very friendly and professional. Ben is great. Nice waiting place. Thank you. I will go back. More

by RNARAYANAN3920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Wayne Akers Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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