Ben Juarez

I appreciate that Albert is attentive and helps me out every time I have a concern about my car. every time I have a concern about my car. More

by Eme2 Verified Customer Verified Customer

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Lee was so accommodating and wonderful! Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. More

by jessicarobles Verified Customer Verified Customer

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Always get great service at Big Star Cadillac. They always go above and beyond for their customers. They always go above and beyond for their customers. More

by futuregigi Verified Customer Verified Customer

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The issue was taken care of quickly and correctly. Ben was very helpful answering questions. Ben was very helpful answering questions. More

by tpmbruner Verified Customer Verified Customer

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I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

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The staff and Ben in service department were professional and helpful. Thank you for going the extra mile and getting me back on the road. and helpful. Thank you for going the extra mile and getting me back on the road. More

by khara.mason Verified Customer Verified Customer

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Excellent and fast service and everyone are very was very friendly thank good service and friendly thank good service and More

by mariamcevilly Verified Customer Verified Customer

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I was shopping for luxury vehicles at BMW, Porsche, Genesis, and Mercedes and was disappointed and left feeling that a luxury badge doesn’t mean luxury service. That was until I met Mark Mauricio at Bi Genesis, and Mercedes and was disappointed and left feeling that a luxury badge doesn’t mean luxury service. That was until I met Mark Mauricio at Big Star Cadillac. He was no-nonsense, no games, and no pressure. He easily took my custom build order with no fuss. I was literally done in 10 minutes. After a while I changed my mind and wanted a model in the showroom. Mark was flexible and there to help provide info. When I went home to think about things I texted Mark with questions. He always responded quickly and with detailed pictures. I knew this was the car, and this was the guy. I took my wife to see the car and he gave us the space we needed to talk privately without being overbearing. The deal was fair, transparent, and quick. After the sale there were a few unexpected mechanical hiccups with the car and Mark was there to take of me, interface with service, and ensured I had another car to drive. He could have abandoned me after the sale but he didn’t. So if you’re wanting a luxury experience, a communicative salesperson that respects your time, a fair deal, and service after the sale, then Mark Mauricio can be your guy too. More

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I absolutely love working with Ben Juarez! He really explains everything to me and takes really good care of my vehicle. He really explains everything to me and takes really good care of my vehicle. More

by arowleybliss10 Verified Customer Verified Customer

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Ben was awesome! He’s very attentive, polite and communicative. The only complaint I’ve is that it took them over a month to fix our vehicle. He’s very attentive, polite and communicative. The only complaint I’ve is that it took them over a month to fix our vehicle. More

by glendacobbin Verified Customer Verified Customer

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