Ben McFarland
Ben McFarland at Sapaugh GM Country

Ben McFarland | Page 66

Sales Manager

Sapaugh GM Country

1435 McNutt Street
Herculaneum, MO 63048

Contact Me
4.9
655 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

24 yrs, 10 mos

Specialties & Trainings

General Motors Outstanding Product Knowledge and Customer Satisfaction Award

4.9

655 Reviews

Write a Review

655 Reviews of Ben McFarland

May 29, 2018

Dealership Rating
Employee Rating

Awesome experience!! Words can’t describe how happy I am with my new vehicle! Frankie went above and beyond to find me a car that I truly wanted. I will be recommending More

by a03meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Jones

May 30, 2018

Sapaugh GM Country responded

We really appreciate you taking the time to leave a review about your experience and for your recommendation. We're glad to hear that Frankie went above and beyond to find you the car you really wanted. We really appreciate your business. Best, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

May 04, 2018

Dealership Rating
Employee Rating

Rich (Richie the K) Konold is top notch Rich has been very good sales person for ten cars. He has shown and given 100% performance and has followed up after each car we bought. My wife and More

by Chief Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Konold, Joe Clemens

May 08, 2018

Sapaugh GM Country responded

Thank you for this amazing review. Rich is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

March 03, 2018

Dealership Rating
Employee Rating

Fantastic experience Hands down, this was the best car buying experience we have ever had. Our salesman, Frankie Jones, was such a joy to work with. There was zero pressu More

by Andy and Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Jones

Mar 05, 2018

Sapaugh GM Country responded

Congratulations on your new purchase, Andy and Lisa! Thank you for taking the time to write about your experience. I'm glad to hear that you enjoyed your experience working with Frankie and that you would recommend him to all of your friends and family. We hope to welcome you back to the Sapaugh Motors in the near future. Sincerely, Joe Clemens, General Manager, Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

June 05, 2017

Dealership Rating
Employee Rating

not truthful Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or thre More

by shocked
Customer Service
Recommend Dealer
No

Other Employees Tagged: Joe Clemens

Jun 21, 2017

Sapaugh GM Country responded

We are disappointed we were not able to find you a similar truck for the same price and apologize for this frustrating experience. With it being the last day of the month, time was not on our side. We tried arranging to get another truck but all the dealerships were closed and we were not able to reach anyone. We had been receiving extra tags from the manufacturer for the last year and they discontinued that program for June which is why we couldn't come close on the price of a similar truck the next day. We definitely made errors in communication and are very regretful we couldn't deliver you a truck at the quoted price. We agree you should be refunded for the price of your plane ticket and are making arrangements to send you that. We work extremely hard to deliver a great experience for every customer and are apologetic we failed in this instance. Again we'll be in touch to make sure you receive the refund for your plane ticket.

Jun 21, 2017

Sapaugh GM Country responded

Hello, I'm sorry we weren't able to find another truck for you at the same price. I understand this has been a frustrating experience and we are disappointed we couldn't make it right. We would like to refund you for your plane ticket. If you could email me a receipt for the plane ticket you purchased I will have our office mail you a check. Again our apologies for not being able to deliver you the truck. Sincerely, Karrie Hermann khermann@sapaugh.com Cell 314-456-3420 (call or text)

March 18, 2017

Dealership Rating
Employee Rating

Purchasing a new vehicle I received a very positive attitude from all personal involved at this location. Each individual was also courteous and knowledgeable regarding their More

by boboleary747
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Indelicato

Mar 21, 2017

Sapaugh GM Country responded

our kind words mean a lot to us. I appreciate your feedback and I'm happy to hear that Mike and our team were able to meet your needs. At Sapaugh Motors, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

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