Ben McFarland
Ben McFarland at Sapaugh GM Country

Ben McFarland | Page 66

Sales Manager

Sapaugh GM Country

1435 McNutt Street
Herculaneum, MO 63048

Contact Me
4.9
659 Reviews

Dealership Experience

10 yrs, 5 mos

Industry Experience

24 yrs, 11 mos

Specialties & Trainings

General Motors Outstanding Product Knowledge and Customer Satisfaction Award

4.9

659 Reviews

Write a Review

659 Reviews of Ben McFarland

November 15, 2018

Dealership Rating

great experience i have purchased a number of vehicles for our business and every time my experience has been great ! Professional and courteous from sales to service More

by JCOLLINS15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Hankins

Nov 15, 2018

Sapaugh GM Country responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 14, 2018

Dealership Rating
Employee Rating

Superior Every one treated me with professionalism. All the way from the janitor.saleslady and sales manager and finance person. VERY SUPER DEALERSHIP ALL AROU More

by STRAUSER.RON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Walker, Angie Price , Art Speth, Jeff Vanover, Don’t know names but Finance man and sales mgr.

Nov 15, 2018

Sapaugh GM Country responded

We appreciate you taking the time to share your feedback with us!  We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 14, 2018

Dealership Rating
Employee Rating

Excellent teamwork Went in for an oil change and bought a dually GMC 3500 HD. Team in car loaner and service area were great and I’m glad I shopped at Sapaugh GMC. More

by michael.chase999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Stanfill, Rick Gerber , Marilynn

Nov 15, 2018

Sapaugh GM Country responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 14, 2018

Dealership Rating
Employee Rating

Painless Purchasing a new vehicle has always been more horrifying than a root canal. Thankfully I can say that purchasing my new vehicle was painless and I lef More

by ourhouse1993
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Hankins

Nov 15, 2018

Sapaugh GM Country responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

May 29, 2018

Dealership Rating
Employee Rating

Awesome experience!! Words can’t describe how happy I am with my new vehicle! Frankie went above and beyond to find me a car that I truly wanted. I will be recommending More

by a03meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Jones

May 30, 2018

Sapaugh GM Country responded

We really appreciate you taking the time to leave a review about your experience and for your recommendation. We're glad to hear that Frankie went above and beyond to find you the car you really wanted. We really appreciate your business. Best, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

May 04, 2018

Dealership Rating
Employee Rating

Rich (Richie the K) Konold is top notch Rich has been very good sales person for ten cars. He has shown and given 100% performance and has followed up after each car we bought. My wife and More

by Chief Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Konold, Joe Clemens

May 08, 2018

Sapaugh GM Country responded

Thank you for this amazing review. Rich is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

March 03, 2018

Dealership Rating
Employee Rating

Fantastic experience Hands down, this was the best car buying experience we have ever had. Our salesman, Frankie Jones, was such a joy to work with. There was zero pressu More

by Andy and Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Jones

Mar 05, 2018

Sapaugh GM Country responded

Congratulations on your new purchase, Andy and Lisa! Thank you for taking the time to write about your experience. I'm glad to hear that you enjoyed your experience working with Frankie and that you would recommend him to all of your friends and family. We hope to welcome you back to the Sapaugh Motors in the near future. Sincerely, Joe Clemens, General Manager, Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

June 05, 2017

Dealership Rating
Employee Rating

not truthful Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or thre More

by shocked
Customer Service
Recommend Dealer
No

Other Employees Tagged: Joe Clemens

Jun 21, 2017

Sapaugh GM Country responded

We are disappointed we were not able to find you a similar truck for the same price and apologize for this frustrating experience. With it being the last day of the month, time was not on our side. We tried arranging to get another truck but all the dealerships were closed and we were not able to reach anyone. We had been receiving extra tags from the manufacturer for the last year and they discontinued that program for June which is why we couldn't come close on the price of a similar truck the next day. We definitely made errors in communication and are very regretful we couldn't deliver you a truck at the quoted price. We agree you should be refunded for the price of your plane ticket and are making arrangements to send you that. We work extremely hard to deliver a great experience for every customer and are apologetic we failed in this instance. Again we'll be in touch to make sure you receive the refund for your plane ticket.

March 18, 2017

Dealership Rating
Employee Rating

Purchasing a new vehicle I received a very positive attitude from all personal involved at this location. Each individual was also courteous and knowledgeable regarding their More

by boboleary747
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Indelicato

Mar 21, 2017

Sapaugh GM Country responded

our kind words mean a lot to us. I appreciate your feedback and I'm happy to hear that Mike and our team were able to meet your needs. At Sapaugh Motors, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

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