Ben Rachell
Ben Rachell at Suttle Cadillac

Ben Rachell

New and Pre Owned Sales

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.7
7 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

6 yrs, 9 mos

4.7

7 Reviews

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7 Reviews of Ben Rachell

September 03, 2026

Dealership Rating
Employee Rating

Blown away by the customer service from our salesman, Ben. No pressure - genuinely concerned with what i was looking for. Financing agent, Lita i think was her name, very warm, caring and professional. More

by spdnana5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lita Louaillier , Ronda in service dept

Sep 03, 2026

Suttle Cadillac responded

Your note about no-pressure sales guidance and warm financing highlights how we aim to serve you. Hearing that Ben provided genuine support and Lita handled financing with such care is rewarding. It’s great to know our service department made a positive impact too, and we hope you enjoy every drive in your Buick Enclave.

August 19, 2026

Dealership Rating
Employee Rating

It was a pleasant and fairly speedy experience. Ben was great, informative, and not pushy which to me is a very good trait in a salesperson. Lita was great as well, not pushy with the up-sell's and More

by donnieandkendra
Recommend Dealer
Yes

Other Employees Tagged: BEN RACHELL

Aug 19, 2026

Suttle Cadillac responded

Respectful service is at the heart of how our sales team operates. Your recognition of Ben’s informative, pressure-free guidance during your GMC Yukon purchase means a great deal to us. Our team is pleased we could offer the same helpful, no-pressure assistance.

July 24, 2026

Dealership Rating
Employee Rating

The staff there did a really good job in getting my car serviced. I would recommend Suttle Motors to everyone that I know.😀 More

by recorder111762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2026

Suttle Cadillac responded

It’s great to hear our service department took care of your Chevrolet HHR so effectively. Thank you for recommending us to everyone you know.

July 17, 2026

Dealership Rating
Employee Rating

Ben was excellent. Very knowledgeable. Answered all questions with courtesy and patience. Took time to teach us about the car after the purchase More

by EHDERRING
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Miles Suttle

Jul 17, 2026

Suttle Cadillac responded

Thanks for sharing your experience. We’re glad Ben provided courteous, patient guidance and answered all your questions. Enjoy exploring every feature of your new Cadillac.

July 11, 2026

Dealership Rating
Employee Rating

Ben and the team were very patient and thorough with the entire process. Ben showed above and beyond from the first interaction out in the rain while checking out trucks. The Suttle finance team did an exce More

by isaiah.keene1
Recommend Dealer
Yes

Other Employees Tagged: BEN RACHELL

Jul 11, 2026

Suttle Cadillac responded

Thank you for sharing your experience with Ben and our finance team. We’re glad that Ben’s patience, his help in the rain, and the smooth trade process gave your family confidence in your used GMC Sierra 1500. We look forward to assisting with any upcoming service needs.

June 06, 2026

Dealership Rating
Employee Rating

Very quick and easy. Ben got me the best rate and worked with me on my dream truck. I'll definitely tell my friends and family about the dealership More

by emartinez6767
Recommend Dealer
Yes

Other Employees Tagged: BEN RACHELL

Jun 06, 2026

Suttle Cadillac responded

Thank you for the five-star rating. We’re thrilled the process was quick and that Ben secured the best rate on your GMC Sierra 1500. Your referrals to friends and family are greatly appreciated.

June 05, 2026

Dealership Rating
Employee Rating

Drove car from lot and didn't know the touchscreen was not working. Had to replace car battery within 2 weeks of having vehicle. Driver's side mirror not working properly. Vehicle was not detailed as it s More

by Kenjernigan101
Recommend Dealer
Yes

Other Employees Tagged: BEN RACHELL

Jun 09, 2026

Suttle Cadillac responded

Ken, at Suttle Motors, we believe customer care continues long after the sale, and we regret that we fell short in your experience. Please reach out to our team directly so we can learn more about your experience and work toward making things right.

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