"Best and Easiest Buying Experience - Highly Recommend"
- R Smith
I already had my pre-owned Mercedes Benz selected at another dealership, and just happened to check online one more time. I saw what seemed to be the perfect car at Mercedes-Benz of Shrewsbury. Since I had little time to spare, I drove directly there and connected with Tim Klingenberger, pre-owned sales manager. We chatted for a bit and after joining sales exec Ben Boomer for a test drive, I sat down with Tim. About 15 minutes later, I had purchased the vehicle I thought I would never find. When you think to yourself, "did I just finalize a deal?" you know it was a pleasant and low-pressure experience.
I don't think I've ever experienced such honestly and transparency as I did from both Ben & Tim. As others here have said, they let the car sell itself and were direct in what they could and couldn't accommodate...they were doing everything possible to put me in this vehicle for my price range and that put me at ease. I've never left a dealership with a smile on my face, but I had one all the way home.
Once the terms were finalized, I worked with Ben to get everything on the car completed and ready for delivery. Ben was very knowledgeable about all aspects of the vehicle, and his follow up is impeccable. It was like a friend was getting my car ready for me. There was a hiccup on the RMV/Inspection side that threatened to delay the pick up for a week, but Ben stayed on top of things to keep it on track. I actually went into the dealership very early one morning and saw two fellows having coffee and they asked if they could help. Each assured me the hiccup was no problem and that the vehicle would be ready on time without delay. Well, little did I know that the two guys having coffee who helped me that morning were the owner Mark Wagner himself, and general manager Aaron Allsop. What dealership’s senior management jumps into a customer situation and promise to have it resolved immediately. Bottom line, I left with my vehicle that same day - ahead of the scheduled delivery date. Under Ben's management, I drove away with the very best pre-owned GLK in the country I'm sure.
I used to shop for cars regardless of the dealership, but I have learned over time – and many car deals – that it is far more reliable and trustworthy to find a dealership with the highest customer satisfaction and let them find your vehicle. Why? Because the vehicles they sell are a direct reflection of their reputation; perfection. Mercedes-Benz of Shrewsbury is that kind dealership and I highly recommend you give them a try….you’ll never go any where else again. Rick Smith