Bernice McEuen

The sales process and financing process were exceptional! We were welcomed from the time we arrived by Trent and throughout the process by all individuals in sales, management, service and finance. The pricing and presentation was straightforward and professional. Arturo, the finance manager was very personal, trustworthy and gave great advice. Donald and Nic were gracious to expedite the delivery of our 350 GLE, so we could get out the door and to a family event. We are excited to have a dealership so close to our home in The Woodlands.

Helpful 0

Report | Print

Erich Beasly was very helpful in finding the perfect vehicle for my needs. I would highly recommend this dealership and Erich to anyone looking for a new or used vehicle.

Helpful 0

Report | Print

Before buying my two Mercedes from Diego, I spent countless hours shopping for the right vehicle at the right dealership that would treat me with the respect and attention I wished to receive. I had not received good customer service in previous experiences when car shopping. However, when I met Diego that all changed. He treated me like family and took his time to get to know what I wanted in the vehicle, let me test drive it, and created an atmosphere where I felt very comfortable being myself. Upon arrival, he had the car washed and ready to drive. He showed me all the features and treated me like I was an honorary guest. I have never been treated with such high regards upon visiting other dealers. When it came down to making my final decision, he was willing to work through all the options with me and was able to find something that made sense to me. I can honestly say that I will recommend Diego to anyone that is in need of a vehicle. I actually ended up going back for a 2nd vehicle with him and I am a family member for life. Thank you for the amazing service and a delightful experience at Mercedes-Benz of The Woodlands. You are all truly in sync when it comes to delivering an above and beyond experience for your clients. Thank you all for doing such a wonderful job. From the moment I walked in, to every moment I visit my home away from home.

Helpful 0

Report | Print

I live about two miles from the Greenway Mercedes dealership. I bought a "pre-owned" car there several years ago. It was the last day of the month-- salesman told me to take the car and come back and they would fix a small dent. They then refused to fix it the next week. So I've purchased several used Mercedes since then at various dealerships. When I saw how far this one was from my house, I was unsure if it was worth it. But I really liked the car. Well, it's definitely worth the trip. Kriss Arbury and the staff were very helpful. They have called several times to make sure everything is fine. They sent the license plates to me by Fed Ex so I wouldn't have to drive up there. They sent a video on how to program my garage door. I understand it is a family-owned dealership so they seem to be very focused on customer service. Highly recommend.

Helpful 1

Report | Print

Everyone at the dealership was outgoing, friendly and easy to work with. I work in sales myself and was dreading the experience of purchasing a new vehicle. I was pleasantly surprised that nobody tried to hard sell me into something they thought I should buy. I absolutely love my new car and the experience I had at Mercedes-Benz of The Woodlands.

Helpful 0

Report | Print

If you want a great experience in buying car, then this is the place be. Outstanding experience with Anthony Surface from sales, Arturo Gutierrez in Finance, and Michael Lange in Service.

Helpful 0

Report | Print

Marcos Morales helped us and was very professional and patient during our negotiations. Overall the customer service was great. We usually dread the process of buying a new car but this experience was different - streamlined and pleasant. Thank you Marcos!

Helpful 0

Report | Print

Purchased my 2016 GL450 in December and from start to finish had excellent customer service. Have been back in the showroom a few times since and nothing has changed. Service department is also wonderful and I always feel like a VIP when I am there. Kriss Arbury was our salesman.....he continues to be most helpful to me. Thank you Bob Milner and MBOTW!

Helpful 0

Report | Print