Betty Sidebeck | Page 2

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett! We appreciate you recognizing Stephen for his excellent communication. Keeping you informed throughout the repair process is a key part of our Better Experience promise, and it sounds like Stephen went the extra mile! We'll be sure to pass on your kind words. On behalf of the entire team, thank you for your business!

Chevrolet of Everett responded

Thank you for your kind words about Chevrolet of Everett! We strive to deliver a positive experience in all aspects, from our service department to the overall atmosphere. We appreciate you feeling welcome here. We hear you loud and clear about the donuts! While we don't currently offer breakfast pastries in the morning, we do have a coffee bar with complimentary beverages. Would you be interested in other breakfast options we could potentially explore offering in the future? In the meantime, thank you again for your business and feedback! We look forward to seeing you again soon.

Chevrolet of Everett responded

Thank you for sharing your experience at Chevrolet of Everett! We appreciate you recognizing Betty for her helpfulness. It sounds like she went the extra mile to assist you, even when your concerns weren't covered by warranty. That's a true example of our Better Experience promise in action! Is there anything specific about Betty's assistance that you found particularly helpful? Sharing these details can help us recognize her for her outstanding service. On behalf of the entire team at Chevrolet of Everett, thank you for your business and kind words! We look forward to seeing you again

Chevrolet of Everett responded

That's excellent news! We truly appreciate your loyalty and continued business at Chevrolet of Everett. Our Better Experience promise is all about building relationships with our customers, and it means a lot to know your family trusts us for your vehicle needs. Is there anything specific aspects of the dealership that keep you coming back for future purchases? Knowing what keeps our customers satisfied helps us ensure we continue to deliver the Better Experience you deserve. In the meantime, thank you again for choosing Chevrolet of Everett!

Chevrolet of Everett responded

"Thank you for choosing Chevrolet of Everett and for sharing this excellent review! We're thrilled to hear you were very satisfied with your transmission replacement experience. Our team strives to be helpful, friendly, and knowledgeable in everything they do, and it sounds like they delivered on that promise. Congratulations on getting your vehicle back on the road with a healthy transmission! We wish you many trouble-free miles ahead.

Chevrolet of Everett responded

Thank you for taking the time to share your recent experience at Chevrolet of Everett. We sincerely apologize that your visit did not reflect the Better Experience we strive to provide all our customers. We understand your frustration with not being able to test drive the truck to diagnose the concern. There may have been a misunderstanding regarding allowable testing procedures. We'd like to investigate this further and ensure our team has the proper resources to address customer concerns thoroughly. We value your business, especially considering your previous purchase of a diesel Suburban from us. We would appreciate the opportunity to regain your trust. Our service manager would be happy to discuss this directly with you. Would you be open to receiving a call to discuss how we can improve your experience? In the meantime, we hope you'll consider giving Chevrolet of Everett another chance. We're committed to exceeding your expectations and demonstrating the Better Experience you deserve.

Chevrolet of Everett responded

Thank you so much for taking the time to write such a detailed and glowing review! We're thrilled to hear that Chevrolet of Everett was the perfect fit for your family's needs. Finding a spacious and affordable vehicle can be a challenge, so we're glad our extensive inventory and transparent pricing helped you find the right one. It means a lot to know that the entire process, from browsing the lot to finalizing paperwork, was easy and stress-free for your family. That's exactly what we strive for with the Better Experience. We're especially grateful for your kind words about our customer service. Our team truly cares about providing a positive experience for every customer, and it sounds like they achieved that with you. A huge thank you for singling out Erik DeChâtenonayree in the sales department! We're incredibly fortunate to have him on our team. His patience, knowledge, and helpfulness are what make him such a valuable asset. We'll be sure to pass your compliments along to him! Thank you again for choosing Chevrolet of Everett. We're so happy you found the perfect vehicle for your family and that you had a positive experience. We look forward to welcoming you back as returning customers in the future!

Chevrolet of Everett responded

We're thrilled to hear about your positive experience with Dan and the alignment service at Chevrolet of Everett! Delivering excellent service is our priority, and we're glad to hear that you're satisfied with the results. We'll be sure to pass along your appreciation to Dan and the alignment technician. Thank you for choosing us, and we look forward to serving you again in the future!

Chevrolet of Everett responded

We're grateful for your continued support and feedback, and we're thrilled to have Eddie, Travis, and the rest of our team providing you with excellent service. While we're sorry to hear about the issue with the rims, we're glad that Travis Arnold and our team were able to address the situation and ensure your satisfaction. We appreciate your understanding and look forward to continuing to serve you at Chevrolet of Everett. Thank you for choosing us!

Chevrolet of Everett responded

We're thrilled to hear that you've consistently experienced excellent customer service with our staff! Providing helpful and above-and-beyond service is what we strive for at Chevrolet of Everett. Thank you for your kind words, and we look forward to continuing to serve you in the future!