Bill Cosenza
Bill Cosenza at BMW of West Chester

Bill Cosenza | Page 29

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
390 Reviews
4.9

390 Reviews

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390 Reviews of Bill Cosenza

December 23, 2023

Dealership Rating
Employee Rating

best service, place , people and very clean. I would highly recommend this place to anyone. More

by LIONJUDA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2023

BMW of West Chester responded

We are truly gratified to hear you were so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

December 18, 2023

Dealership Rating
Employee Rating

Always professional excellent customer service ,,, very much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a bran More

by timbersedma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Melissa Gibson, Frank Adinolfi, Joseph Fritz, Chad Carey , Anthony Blubello, John Keenan, Noel Montesano

Dec 18, 2023

BMW of West Chester responded

Thank you for your recognition of the professional experience delivered by our team here at BWM of West Chester! We're delighted to hear you were so pleased.

December 07, 2023

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Employee Rating

we are a long time customer. always pleased with Otto’s and are evaluating the new ownership. So far OK. More

by betty.driscoll45
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 05, 2023

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Employee Rating

Awesome service and they serviced my car very well. It’s where I will go for my regular maintenance More

by GYMGAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

December 03, 2023

Dealership Rating
Employee Rating

Exemplary Service. Honesty, good communication, and good workmanship. What else could you ask for? Melissa is a model Tech rep. More

by snyderdavidp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Dec 04, 2023

BMW of West Chester responded

Thank you for your wonderful compliments for the performance of Melissa and our service team from all of us here at BMW of West Chester!

November 30, 2023

Dealership Rating
Employee Rating

Professional, warm, eager to help and more! Grateful for his friendly service and excellent customer service. Bill is our go to car guy. He clearly gives his all to advocate for us and explain More

by PatdPat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2023

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the professional and friendly service delivered by Bill. Many thanks for choosing BMW of West Chester!

November 29, 2023

Dealership Rating
Employee Rating

The Service department at the dealership continues to be a bright spot in my interactions with your dealership. From scheduling with Rich Weller which is always a pleasure, to working with Frank to keep my More

by pmanidis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano, Frank Adinolfi , Noel Montesano, Bobby & Katie are great in Parts

Nov 29, 2023

BMW of West Chester responded

Thanks Paul for the kind compliments for Rich and Frank. We are gratified to count you as valued long time member of the BMW of West Chester family!

November 29, 2023

Dealership Rating
Employee Rating

RIM wasn’t replaced by the agent as promised and it was a warranty repair. More

by jlippard04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 29, 2023

BMW of West Chester responded

Unfortunately your Safeguard warranty would cover bends or cracks but does not cover cosmetic damage such as curb rash.

November 25, 2023

Dealership Rating
Employee Rating

Update your customer records. Use a two/three way match. But at least via purchase vs service. Thank you. More

by elh2772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson , Ralph Nofsinger is the best. I love BMW - but Ralph is the one who closes the deal for me. You lose Ralph (outside of him retiring) you lose me.

Nov 27, 2023

BMW of West Chester responded

We are truly gratified to hear you have been so pleased with the assistance delivered by Ralph. Many thanks from all of us here at BMW of West Chester!

November 24, 2023

Dealership Rating
Employee Rating

It is a great to have a bmw for a while in your life to enjoy driving and the servers! More

by Dengjinw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Nov 27, 2023

BMW of West Chester responded

We are thrilled to hear you are enjoying your BMW ownership experience. Many thanks from all of us here at BMW of West Chester!

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