Bill Crummett

I took my vehicle into the service department for a specific problem, air suspension, (A/S). The service department kept the vehicle for 2 weeks, only to tell me only to charge me $900 for an A/S senso specific problem, air suspension, (A/S). The service department kept the vehicle for 2 weeks, only to tell me only to charge me $900 for an A/S sensor. Once I got the vehicle back, the problem still existed. I returned the vehicle back to the service department, but this time they wanted $1400 to fix the problem, replace the A/S. When asked why this wasn't found the first time around, it was blamed on the technical manual, (T.M.), stating that, "The T.M. don't call for them to look further, if a problem has discovered." I call B.S.! When when sending a picture of the A/S, there was an obvious link in p)ain view. When does a T.M. overrides common sense! More

by back_in_it2002 Verified Customer Verified Customer

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Brought Compass in for radio/electronic issue. Appt was made quickly, wait was fairly short, findings were explained by Sam. Appt was made quickly, wait was fairly short, findings were explained by Sam. More

by gail.stinsonva Verified Customer Verified Customer

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My car is still messed up. They gave my car back. They didn’t put a hose on. I had to take it back to the dealership to get the holes put back on and my car is still in the in They gave my car back. They didn’t put a hose on. I had to take it back to the dealership to get the holes put back on and my car is still in the in the shop as I’m now I haven’t had my car in three weeks More

by humble.mortals-5g Verified Customer Verified Customer

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Great technicians, great advisors. Would recommend to family and friends for any future work to be done. Would recommend to family and friends for any future work to be done. More

by g.rosborough19 Verified Customer Verified Customer

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Professional and compassionate people that don’t mind helping you with your car troubles any given day helping you with your car troubles any given day More

by anotherdayhello83 Verified Customer Verified Customer

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Great experience team was excellent nice and quick. The sales department there is awesome and the service department. Tina did amazing The sales department there is awesome and the service department. Tina did amazing More

by JSIMMONS993 Verified Customer Verified Customer

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Lack of communication. The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to him. When I brought my car in for the service they did not identify that I needed a state inspection. They at first did not want to perform it. It does not appear they did the tire rotation. I am hesitant to for them to service my car again. More

by triarri Verified Customer Verified Customer

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I asked the chatbot about a tonneau cover. Now I get a call every 2 hours from different sales people for a truck I never asked for. I've asked 3 different people to be taken off of their list Now I get a call every 2 hours from different sales people for a truck I never asked for. I've asked 3 different people to be taken off of their list. So they texted me a survey. Not the smartest move. More

by D. Mc. Verified Customer Verified Customer

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I thank souther dodge Ram for doing my oil change . I love come up there because I bought my there. I love come up there because I bought my there. More

by robrtrcks2004 Verified Customer Verified Customer

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Fast courtesy service. Everyone is professional and very nice! Definitely will be back here again! Everyone is professional and very nice! Definitely will be back here again! More

by dgilbert0177 Verified Customer Verified Customer

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