Bill "Fuzz" Steinlage | Page 21

Oil Change on C7 and Deposit on C8 Service people were friendly and knowledgeable. Car was on ready on time. After a lengthy discussion with Fuzz, I put a deposit down on the new C8 Co Service people were friendly and knowledgeable. Car was on ready on time. After a lengthy discussion with Fuzz, I put a deposit down on the new C8 Corvette to be first on the ordering list. More

by Ron Londe Verified Customer Verified Customer

Print

I bought a car I was a stress free experience. I will definitely be recommending Jim Butler to my family and friends. William Steinlage and Chris Brinley made the I was a stress free experience. I will definitely be recommending Jim Butler to my family and friends. William Steinlage and Chris Brinley made the car buying service easy. I highly recommend them. More

by srsirna Verified Customer Verified Customer

Print

Fuzz was great Very great experience. Great prices and service. We recommend to anyone looking for a car or truck new or user. Really like working with Fuzz. He wa Very great experience. Great prices and service. We recommend to anyone looking for a car or truck new or user. Really like working with Fuzz. He was very knowledgeable and loved his job. More

by glennbroke Verified Customer Verified Customer

Print

Top notch service I have purchased 2 cars from Fuzz in the past 2 years. I will never buy a car anywhere else. Fuzz is the best salesman around and the dealership is hu I have purchased 2 cars from Fuzz in the past 2 years. I will never buy a car anywhere else. Fuzz is the best salesman around and the dealership is huge, efficient, and clean. Everyone you encounter is friendly and they all go the extra mile to make the deal. More

by Amy Verified Customer Verified Customer

Print

Jim Butler keeps us coming back Great place to buy new or used & to have service done. 2nd time working with Fuzz. He is very nice & works hard to keep us satisfied. He didn't fo Great place to buy new or used & to have service done. 2nd time working with Fuzz. He is very nice & works hard to keep us satisfied. He didn't follow up with us this time like he promised in regards to scheduling some services & to pick up a few things for the new purchase which has been a bit frustrating but he has still helped us get the job done when we reached out to him. Everyone we have dealt with at Jim Butler has been friendly & professional. The place is clean. Their fair & do a great job. My Dad works for a different Chevy dealership yet we have made our last 2 purchases at Jim Butler which I think says a lot. More

by smw090187 Verified Customer Verified Customer

Print

Awesome service. Thanks for helping me with my vehicle. You guys did a great job and I was really satisfied. Definitely will be back again. Thank you. Thanks for helping me with my vehicle. You guys did a great job and I was really satisfied. Definitely will be back again. Thank you. More

by tiffanybau27 Verified Customer Verified Customer

Print

It was good It was a great time I would recommend it to a friend and if go and get a new car I will be back . Ok It was a great time I would recommend it to a friend and if go and get a new car I will be back . Ok More

by raeffelm2 Verified Customer Verified Customer

Print

MADE WHAT WAS WRONG, RIGHT. My experience at JIM BUTLER CHEVROLET didn't start out excellent by a long shot. I was hunting for used dodge trucks on auto trader when I found a 20 My experience at JIM BUTLER CHEVROLET didn't start out excellent by a long shot. I was hunting for used dodge trucks on auto trader when I found a 2011 RAM 1500 listed through JIM BUTLER. I discovered that JIM BUTLER was still opened so I called looking for additional information that wasn't on the listing. I talked to "GATOR", JIM BUTLER'S phone and internet sales rep. He answered all off my questions and then asked if I wanted to come out and see the truck. I said yes, and that I would be out the following day after work. GATOR said that the truck would be out front and gave me the name of a sales rep to ask for when I arrived. When I arrived, the truck was not out front as promised. I found the sales rep whose name I was given. He mentioned that he tried calling me twice during the day. We discovered that the phone number he was calling was off by one number. He stated "They were doing a few little thing to the truck and that it would be brought out as soon as they got done." My parents were helping me with the down payment so I stepped outside to wait for my dad's arrival. When my dad arrived the sales rep came up to me telling me they were still doing "Little Things" to the truck. I asked, "How long were these little things going to take because my dad was pressed for time." He replied, "Next week." I waited 7 days with no updates on the truck. I e-mailed the sales rep, rather frustrated, asking what was wrong with this truck that its taken this long to do "little things." He told me all the different stages their used vehicles go through before they are resold. Not to mention the truck had to go to a dodge dealership to get 2 safety recalls taken care of. I waited a few more days when the sales rep called me saying that they were waiting on front seat covers and asked me what I wanted to do. I replied, "I want to see and drive the truck." He gave me the name of another sales rep because he was off the following day. When my dad and I arrived. we found the truck on the lot. We started giving the truck a good look over. We could tell that the truck had been sitting less than 15 minutes because we could feel the heat coming off the motor. I went inside to find Bill aka "FUZZ". Bill came out with the keys. I asked Bill to open the hood because I wanted to listen to the motor as Bill started it. The battery was deader than a door nail. Bill jump started the truck then we went for a test drive. During the test drive I could only find one thing that needed attention other than the battery issue. There was just a little play in the front end. I agreed to buy the truck. Bill said he would have both issues addressed before I picked the truck up the following night. When I picked up the truck there was no problems with the truck starting so I assumed that the battery issue was resolved. As I drove home I discovered that the front end play was not fixed. When I left for work the following day the battery was dead again. I had no choice but to text Bill at 6 in the morning on his day off. He told me to get the truck jumped and bring it back out to JIM BUTLER. He would get me a rental at their expense. They gave me a CHEVY TRAVERSE. Bill called me the following day asking me how the rental was working out. I told him that it wasn't because I wasn't able to do some of the jobs I needed to do because it was not a truck. He asked me to bring the rental back out and he would get me a truck. When I arrived, he loaned me a 2014 CHEVY SILVERADO from their used truck department. JIM BUTLER'S SERVICE DEPARTMENT found that I had a malfunctioning computer module and replaced it under the warranty. They also fixed the play in the front end. Long story short, my sales rep, Bill "Fuzz" went above and beyond to make sure the repairs were done right and that I didn't have to miss work while the repairs were being made. More

by taztruckerii Verified Customer Verified Customer

Print

Good salesman I just love working with fuzz. He was very knowledgeable about the car. I would come back to him everytime for my next arbor truck . I just love working with fuzz. He was very knowledgeable about the car. I would come back to him everytime for my next arbor truck . More

by fuzzmycarguy Verified Customer Verified Customer

Print

very satisfied i came for an oil change and everything was great. customer service was amazing and the wait time was very fast. the waiting room was very nice to sit i came for an oil change and everything was great. customer service was amazing and the wait time was very fast. the waiting room was very nice to sit in for a period of time. More

by JESSICAHAWKINS43 Verified Customer Verified Customer

Print