Bill "Fuzz" Steinlage | Page 21

It was good It was a great time I would recommend it to a friend and if go and get a new car I will be back . Ok It was a great time I would recommend it to a friend and if go and get a new car I will be back . Ok More

by raeffelm2 Verified Customer Verified Customer

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MADE WHAT WAS WRONG, RIGHT. My experience at JIM BUTLER CHEVROLET didn't start out excellent by a long shot. I was hunting for used dodge trucks on auto trader when I found a 20 My experience at JIM BUTLER CHEVROLET didn't start out excellent by a long shot. I was hunting for used dodge trucks on auto trader when I found a 2011 RAM 1500 listed through JIM BUTLER. I discovered that JIM BUTLER was still opened so I called looking for additional information that wasn't on the listing. I talked to "GATOR", JIM BUTLER'S phone and internet sales rep. He answered all off my questions and then asked if I wanted to come out and see the truck. I said yes, and that I would be out the following day after work. GATOR said that the truck would be out front and gave me the name of a sales rep to ask for when I arrived. When I arrived, the truck was not out front as promised. I found the sales rep whose name I was given. He mentioned that he tried calling me twice during the day. We discovered that the phone number he was calling was off by one number. He stated "They were doing a few little thing to the truck and that it would be brought out as soon as they got done." My parents were helping me with the down payment so I stepped outside to wait for my dad's arrival. When my dad arrived the sales rep came up to me telling me they were still doing "Little Things" to the truck. I asked, "How long were these little things going to take because my dad was pressed for time." He replied, "Next week." I waited 7 days with no updates on the truck. I e-mailed the sales rep, rather frustrated, asking what was wrong with this truck that its taken this long to do "little things." He told me all the different stages their used vehicles go through before they are resold. Not to mention the truck had to go to a dodge dealership to get 2 safety recalls taken care of. I waited a few more days when the sales rep called me saying that they were waiting on front seat covers and asked me what I wanted to do. I replied, "I want to see and drive the truck." He gave me the name of another sales rep because he was off the following day. When my dad and I arrived. we found the truck on the lot. We started giving the truck a good look over. We could tell that the truck had been sitting less than 15 minutes because we could feel the heat coming off the motor. I went inside to find Bill aka "FUZZ". Bill came out with the keys. I asked Bill to open the hood because I wanted to listen to the motor as Bill started it. The battery was deader than a door nail. Bill jump started the truck then we went for a test drive. During the test drive I could only find one thing that needed attention other than the battery issue. There was just a little play in the front end. I agreed to buy the truck. Bill said he would have both issues addressed before I picked the truck up the following night. When I picked up the truck there was no problems with the truck starting so I assumed that the battery issue was resolved. As I drove home I discovered that the front end play was not fixed. When I left for work the following day the battery was dead again. I had no choice but to text Bill at 6 in the morning on his day off. He told me to get the truck jumped and bring it back out to JIM BUTLER. He would get me a rental at their expense. They gave me a CHEVY TRAVERSE. Bill called me the following day asking me how the rental was working out. I told him that it wasn't because I wasn't able to do some of the jobs I needed to do because it was not a truck. He asked me to bring the rental back out and he would get me a truck. When I arrived, he loaned me a 2014 CHEVY SILVERADO from their used truck department. JIM BUTLER'S SERVICE DEPARTMENT found that I had a malfunctioning computer module and replaced it under the warranty. They also fixed the play in the front end. Long story short, my sales rep, Bill "Fuzz" went above and beyond to make sure the repairs were done right and that I didn't have to miss work while the repairs were being made. More

by taztruckerii Verified Customer Verified Customer

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Good salesman I just love working with fuzz. He was very knowledgeable about the car. I would come back to him everytime for my next arbor truck . I just love working with fuzz. He was very knowledgeable about the car. I would come back to him everytime for my next arbor truck . More

by fuzzmycarguy Verified Customer Verified Customer

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very satisfied i came for an oil change and everything was great. customer service was amazing and the wait time was very fast. the waiting room was very nice to sit i came for an oil change and everything was great. customer service was amazing and the wait time was very fast. the waiting room was very nice to sit in for a period of time. More

by JESSICAHAWKINS43 Verified Customer Verified Customer

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Oil change I was there 2 1/2 hrs. For oil change, & had appointment for 10:30 didn’t get done till 1:00, seems a long time for oil change. I was there 2 1/2 hrs. For oil change, & had appointment for 10:30 didn’t get done till 1:00, seems a long time for oil change. More

by gailbarbagallo Verified Customer Verified Customer

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Oil change Was in and out very quick. Would highly recommend service department. Also the sales department, they did everything they said they would and got us o Was in and out very quick. Would highly recommend service department. Also the sales department, they did everything they said they would and got us on a new vehicle More

by dsreisenleiter Verified Customer Verified Customer

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Paul's review I love Jim Butler's service. I recommend them for any service. I've taken my car to another dealership and was dissatisfied. But everything seems to b I love Jim Butler's service. I recommend them for any service. I've taken my car to another dealership and was dissatisfied. But everything seems to be fixed right when I leave Jim Butler. More

by paulbrennan31 Verified Customer Verified Customer

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Great Service Department I always get great service at Butler's service department, starting with the associate that greets me and ending with the cashier. Kim is the best se I always get great service at Butler's service department, starting with the associate that greets me and ending with the cashier. Kim is the best service writer!! More

by triday Verified Customer Verified Customer

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Truck People are nice helpful. Even when a mistake was done they got me in right away to fix the problem. They also had a rental car there waiting for me wh People are nice helpful. Even when a mistake was done they got me in right away to fix the problem. They also had a rental car there waiting for me while my vehicle was being worked on. More

by trinawickline10 Verified Customer Verified Customer

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You should schedule... But I just dropped in and they squeezed me in for warranty service and oil. They were very busy and doing amazing job for demanding volume. Wow, it was gr I just dropped in and they squeezed me in for warranty service and oil. They were very busy and doing amazing job for demanding volume. Wow, it was great service, Friendly and a free car wash. Best service I had in awhile. FIVE STAR***** for me. Thank you Kayla Merrick!! Kindly, Fred J. More

by JONESY Verified Customer Verified Customer

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