Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
1,256 Reviews

Dealership Experience

17 yrs, 8 mos

Industry Experience

31 yrs, 8 mos

4.8

1,256 Reviews

Write a Review

1256 Reviews of Bill McLean

October 12, 2025

Dealership Rating
Employee Rating

On time. Very accommodating to our needs. Price given up front which is extremely helpful. Service was great. More

by kcmaturo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Otto Cadillac responded

We appreciate your feedback! It's great to know that our team accommodated your needs and provided helpful, timely service. Thank you for choosing Otto Cadillac!

October 09, 2025

Dealership Rating
Employee Rating

Service personnel are professional and attentive. Continuously provide quality service and care for my vehicle. Always a great experience with the service department. More

by always4business
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Oct 10, 2025

Otto Cadillac responded

Thank you for sharing your experiences with our team! We appreciate your business and we look forward to serving you again at Otto Cadillac. Have a great day!

October 07, 2025

Dealership Rating
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Best of the best! !! From sales to service Otto Cadillac is the best! Steve in sales and Bill in service have taken care of me for years!!! More

by ed65
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Steve LeMon

Oct 08, 2025

Otto Cadillac responded

Hearing you've had years of excellent service from our team means the world to us! We truly appreciate your kind words, and we look forward to seeing you again down the road. Have a great day! The Otto Cadillac Team

October 06, 2025

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Very pleasant experience, everyone was super nice and helpful. Big thanks to Dan Zukowski for helping with the arrangements as well as Bill at service shop for taking care of my baby Caddy. Much appr More

by aplushis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Otto Cadillac responded

Thank you for sharing your excellent feedback about Dan and Bill! We are grateful for your business and for choosing Otto Cadillac.

October 04, 2025

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Otto seems to care about me and wants to make me happy. They got back to me in a timely manner. Everyone is very pleasant. More

by sdecamprn
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Oct 06, 2025

Otto Cadillac responded

We truly care about our customers and always aim to please. It's nice to hear that our team provided timely and friendly service. Thank you for choosing Otto Cadillac! See you next time!

October 04, 2025

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Employee Rating

Extremely nice people treat you real very nice people treat the customer very nice I feel very comfortable More

by margaretdunbar12303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Otto Cadillac responded

Thank you for choosing Otto Cadillac, and for your kind words! We're happy to hear our team made you feel comfortable and well taken care of.

October 04, 2025

Dealership Rating
Employee Rating

My car was picked up at my home and work done and the car was returned in a very timely manner More

by fnancy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Otto Cadillac responded

Thanks so much for the review. We are glad to hear that you appreciated the drop-off option, and we look forward to your next visit to Otto Cadillac!

September 30, 2025

Dealership Rating
Employee Rating

As a 5 time vehicle purchaser I would like to see the sales and service offer some kind of customer appreciation discount. Don't seem to even recognize returning clients which is something I'm surprised More

by vince34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Declan Cohen, Ian Maher

Oct 01, 2025

Otto Cadillac responded

Vince, we appreciate your loyalty and are disappointed to hear that you haven't felt recognized or appreciated during your visits. Thank you for speaking with me earlier. We hope we have demonstrated our gratitude for having you as a customer. If there is anything else we can do to assist you, please don't hesitate to reach out. Meghan Serrell - General Manager - 518-869-5000

September 30, 2025

Dealership Rating
Employee Rating

It's always a great experience at OTTO. I purchased a certified used Cadillac from OTTO after years bringing my vehicle to Bill and Amber in the service department. Every step of the way wa More

by Momgsc1
Recommend Dealer
Yes
Oct 01, 2025

Otto Cadillac responded

Thank you for your continued trust and support! We're thrilled to hear about your positive experiences with our team. Enjoy your Cadillac, and welcome to the Otto Cadillac family!

September 29, 2025

Dealership Rating
Employee Rating

Excellent service. Nice facilities. Clean. Friendly. Good communication. Organized. Quick in and out. Friendly staff. More

by mikebish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler , Steve LeMon

Oct 01, 2025

Otto Cadillac responded

Thank you, Mike! It's awesome to hear that our team made your visit smooth and efficient. Your feedback means a lot to us from all of us at Otto Cadillac.

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