Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
1,219 Reviews

Dealership Experience

17 yrs, 5 mos

Industry Experience

31 yrs, 5 mos

4.8

1,219 Reviews

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1219 Reviews of Bill McLean

July 24, 2025

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Friendly, professional and timely. Glad to use their services. Great experience all a round. Thank you. More

by lizandkel
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Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler , Mike Ceresse (sp)

July 23, 2025

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Service was good. Upset that they didn’t tell me when I was paying, that they didn’t tell me they assessed an up charge of $80 on the $2700 I was paying for using a c More

by samran
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Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler

July 21, 2025

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Bill is service is Great, easy to work with. Great job explaining everything wrong with car. More

by No name
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Recommend Dealer
Yes

July 20, 2025

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Service was good but a little slow (2hours for an oil change). When car was given back it was parked partially on the sidewalk after jumping the curb with right front tire. Luckily no damage to tire or More

by albanypig1
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Recommend Dealer
Yes

July 17, 2025

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Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona
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Recommend Dealer
Yes

July 16, 2025

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Got a date within a day or 2 to stop and get oil changed and tires rotated. Took less than an hour. More

by mikeoc
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Recommend Dealer
Yes

July 16, 2025

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Our vehicle was taken right in as usual. We always get friendly, quality and timely service. More

by penncentral
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Recommend Dealer
Yes

July 14, 2025

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Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

by tricjabs
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

July 13, 2025

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On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr More

by bches1353
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Recommend Dealer
No

July 12, 2025

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Excellent customer service, Bill was great, and kept me informed of progress. Very happy with dealership! More

by donnellyb8
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Recommend Dealer
Yes
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