Bill Mcgrath | Page 3

Always great service! Professional, thorough and kind. Great service team. Always respectful. Thank you! 20 year customer. Professional, thorough and kind. Great service team. Always respectful. Thank you! 20 year customer. More

by NENAHWALL Verified Customer Verified Customer

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Colonial VW provided excellent service for my Egolf. Timely, professional, and my vehicle runs smoothly. Highly recommended for all! Timely, professional, and my vehicle runs smoothly. Highly recommended for all! More

by Brandon W Verified Customer Verified Customer

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Always can count on thorough and pragmatic service. All staff is pleasant and attentive. Happy to know we can rely on this group to keep our cars in top shape. All staff is pleasant and attentive. Happy to know we can rely on this group to keep our cars in top shape. More

by astarte Verified Customer Verified Customer

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Bill was so friendly and helpful. He made the 3 hour wait time bearable. Thank you He made the 3 hour wait time bearable. Thank you More

by skay1215 Verified Customer Verified Customer

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Everytime I come here I am treated with prompt friendly service and always full explanation of the service I am getting service and always full explanation of the service I am getting More

by JENNYTEBO73 Verified Customer Verified Customer

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Colonial VW always has my back and offers me the most practical and safe solutions to any issues that come up practical and safe solutions to any issues that come up More

by dcolesco Verified Customer Verified Customer

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Everyone I have worked with at the dealership is knowledgeable and always strives to make it the best experience possible! knowledgeable and always strives to make it the best experience possible! More

by MCKENZIE.A.CLARK.1999 Verified Customer Verified Customer

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Excellent service department and even nicer staff. Been a customer of Colonial VW of Westborough for about 10 years. Employees always willing to assist and keep me updated during my visit. Always n Been a customer of Colonial VW of Westborough for about 10 years. Employees always willing to assist and keep me updated during my visit. Always nice to enter service area and receive a smile and a hello. More

by RMCGINNITY Verified Customer Verified Customer

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Employees are helpful and friendly. They do a good job with maintenance and repairs. Easy to make an appointment. They do a good job with maintenance and repairs. Easy to make an appointment. More

by Katherine Verified Customer Verified Customer

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I would like a lucid explanation as to why it took 4 trips (4/29/22, 7/12/23, 10/24/23 and 11/21/23) to the Colonial VW of Westborough service department to repair the check engine issue on my 2020 Jett trips (4/29/22, 7/12/23, 10/24/23 and 11/21/23) to the Colonial VW of Westborough service department to repair the check engine issue on my 2020 Jetta. On the last trip, Service manager Bill McGrath who possesses effective customer service and leadership qualities finally took ownership of the problem and had it repaired. Needless to say, I have been highly inconvenienced by this long ordeal. I have been exclusively leasing VWs for over a dozen years for all members of my family. However, this experience gives me pause whether to continue that loyalty to VW or not. I wait for a response to my feedback. More

by KEVINYERETZIAN Verified Customer Verified Customer

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