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Bill Moody
Refer Me
55 Reviews
Bill, a 26 year Bay Area Resident. Having worked 43 years in the Automotive Service Department including years as a hands-on Technician, it is no surprise that his deep Product Knowledge, combined with his true enjoyment of working with his Toyota Sunnyvale customers that he has created numerous very happy customers. When he has a day off, Bill enjoys Family Time, Golf and Traveling.
Read moreDealership Experience
13 yrs, 11 mos
Industry Experience
45 yrs, 11 mos
Specialties & Trainings
Master Certified with Toyota as a Service Professional.
55 Reviews of Bill Moody
October 21, 2021
I had a very good experience buying a car here. Took it here for the first dealer service. My interaction for a ride really left a bad taste in my mouth. Making the appointment I had said I would ne here for the first dealer service. My interaction for a ride really left a bad taste in my mouth. Making the appointment I had said I would need a ride. When I got there, I said I will need a ride. Service advisor said no problem, we will have you taken care of. After I finished with the advisor, paper work and all that, I said I need a ride and was told to go to the cash dept to ask for a ride. I went there, there were about 5 people behind desk, who all ignored me. I wrote my name down on a list. Still no attention so I asked if anyone can help with a ride. There were two ladies chatting away, they looked at me and said just write your name down. I said, I already did, when will I get a ride? One of the ladies said anywhere from 30-90 minutes. I said, I have to be somewhere in 45 minutes. She said sorry, the driver is not here. I asked when did the leave? I don't know. When will the driver be back? I don't know, all the time with a sign of irritation that I was interrupting. So, in this day of connectivity, they have no idea where the driver is, when he left, where all he left to drop people off, when he is likely to come back. Moreover it was the attitude of 'we don't care' that got to me. I would call this a bad planning, bad management, bad attitude. If I was the manager, I would get the driver to leave a note on when he is leaving, is likely to be back and what all towns he left for. Give the driver a trackable cellphone so that the counter folks can see where he is on his trip. Toyota service used to be not like this. I am rating all the people as 5* because I do not want to name names. The whole department from my service advisor to the cashier department was bad. More
by adbks.junk
Other Employees Tagged: Simon Guzman, Hector Cisneros, Jamie Martinez, Johary Velazquez, Melanie Soriano, Ivonne Nesme , Olivia Austin, Maria Castillo, Lori Landrum
Helpful 
April 30, 2020
Great Service Without hassle my wheelcover fell off after going through service; through Hector it was replaced without any hassle at all. This is the best servi Without hassle my wheelcover fell off after going through service; through Hector it was replaced without any hassle at all. This is the best service center one can hope for. More
by erlen
Other Employees Tagged: Hector Cisneros, Ivonne Nesme
February 25, 2020
Although I am not happy about the used car I purchased from Toyota Sunnyvale because I found out after the fact that it had been in at least one accident, the service center and Bill Moody did right by me from Toyota Sunnyvale because I found out after the fact that it had been in at least one accident, the service center and Bill Moody did right by me. This is the second major service that was fully covered under my extended warranty, saving me more than a grand. Bill kept in touch over the weekend, and they replaced a damaged front axle on a Sunday and got my car back to me in record time. Impressive. More
by ThatUsedCarGuy
January 28, 2020
They Quickly Diagnosed the Problem About 1.5 months ago there was an unpleasant odor in my 2015 Prius, so I cracked open the windows, after I cleaned the interior. During this night it About 1.5 months ago there was an unpleasant odor in my 2015 Prius, so I cracked open the windows, after I cleaned the interior. During this night it was lightly raining. I thought it wouldn't be a problem if moisture accumulated in the inside of the Prius because I thought, what happens in the interior of the car has no effect on the Hybrid Motor. Although I did notice, after I cracked the windows open, the engine did vibrate on a few occasions. I expressed this concern to Bill Moody ( Service Advisor ) and he concluded the ' Maintenance Required ' alarm was due to the miles I drove in this car, since my last oil change. He mentioned the vibrations from the engine were due to the "wear and tear" on the car. Being so naive, I thought the rain made my motor to "act up". Everyone in the service department were professional, no one chuckled due to the large amount of miles I put on my car, since my last oil change. I'll be more responsible next time. More
by chris27
October 01, 2019
I had my service done at Toyota Sunnyvale on Sunday. Bill Moody provided my interface with the service department and he did an wonderful job. He actually caught and modified a wrongful charge when my servic Moody provided my interface with the service department and he did an wonderful job. He actually caught and modified a wrongful charge when my services were completed. Thanks again Bill. More
by Briandhans
September 29, 2019
30k maintenance Advisor Bill Moody was super polite and super clear on what parts had been checked and his recommendations were easy to follow and understand. I had a Advisor Bill Moody was super polite and super clear on what parts had been checked and his recommendations were easy to follow and understand. I had absolute peace of mind. More
by deepsea.mik.toyota
July 25, 2019
Excellent service from Bill Moody I have owned my Toyota car for 8 years, after I moved to Northern California I always bring my car to Sunnyvale Toyota for service. Mr. Bill Moody is I have owned my Toyota car for 8 years, after I moved to Northern California I always bring my car to Sunnyvale Toyota for service. Mr. Bill Moody is the best service manager I ever meet. He is friendly and knowledgeable, he explain what needs to be fixed to solve my car’s problem. Thanks Bill for your excellent service. More
by Shuchien chen
July 20, 2019
Excellent service I am a long-term customer and am always pleased with the service received at Toyota Sunnyvale. I appreciated Bill Moody's help and advice this week d I am a long-term customer and am always pleased with the service received at Toyota Sunnyvale. I appreciated Bill Moody's help and advice this week during a routine service visit. More
by Road Ready
Other Employees Tagged: All personnel I interacted with were most helpful.
May 14, 2019
excellent customer service! I have been a customer with Sunnyvale Toyota service center for 19 years. due to their excellent customer service, I am writing to tell you about my I have been a customer with Sunnyvale Toyota service center for 19 years. due to their excellent customer service, I am writing to tell you about my positive experience with Bill Moody , the Service Advisor. , He always takes such great care of my vehicle, and his customers. the service is very professional and reliable. More
by 21073iping
May 03, 2019
I had a good experience! I had a 60,000 mile service. Service Advisor Bill Moody was outstanding in his service to me! I love Toyota Sunnyvale. I bought several cars from them I had a 60,000 mile service. Service Advisor Bill Moody was outstanding in his service to me! I love Toyota Sunnyvale. I bought several cars from them. More
by Teacher Ramba
