"Pleasant Experience "
As a sales family, we have an appreciation for company loyalty and customer service. We certainly experienced both in Bill Patterson and our Salesman, Moe Borno! Both were friendly and professional. Moe listened attentively and was very helpful . There was no pressure. My son and I left and returned in the afternoon to close the deal. I have never bought so fast! Kudos also to the affable and conscientious Chris Woodard who finalized the paperwork Thank you all for a very pleasant experience! Really like my new car, but in a few years I would enjoy buying from you again and will definitely recommend you to others!
"Quick and Easy"
Bill Patterson was great. Professional, thorough, wanted us to be happy with car. Dealing with this dealership was pretty much no hassle. We negotiated and they gave us the price we wanted. Car is very clean, recently serviced, and all paperwork with car, including CarFax, was printed up and given to us. Also LOVE that they have a 30 day warranty with used car. Most places are as soon as you drive it off the lot, it's not their problem anymore. Great experience! Highly recommend!
"stubbornly clinging to outrageously over-priced offer. "
- Good Job Emily!
I spent 3 weeks locating a certified 2015 Volkswagen for my son so I knew the range of prices to expect when I foolishly drove an hour and a half to this dealership. Thye not only would not budge an penny from their stiker price which was 1500 over the other 2015 Jettas I had already found, but they added on so many charges that suddenly the price tag on a 2015 Jetta was over 19,000. I bought a brand new one in 2015 for 15,000. This one had low mileage so I was willing to pay a little more (my own city had a number of them for 14,500) but when they showed me an upcharge of $1100 for "low mileage", I asked why and was basically told 'because we can'. My point is that the car's price was no where near fair and was posted well below their OTD price. The sales people were gruff, and authoritarian. my husband and I walked out.
"Memorable experience! "
- Maria Pop
We are long time VW customers, but it was our first time buying a car from VW of South Charlotte. We want to thank first to Bill Patterson for helping me to fulfill a long time wish of my husband. He was very professional and kept in touch with me and kept me post it about the whole process for about three months until the car was ready for sale. He was very knowledgeable about the car & safety features which were very important to us. Fadi Saab and Matt Hettel helped finish the paper work and were real helpful in closing the deal.
We highly recommend this dealership
"Excellent Buying Experience"
This is the 4th car my wife and I have bought from VW of South Charlotte. We love the friendliness of the staff and overall atmosphere. Our buying experiences have always been easy and smooth and the staff is always very accommodating. This was the first time we worked with Bill and he went above and beyond to locate the car I wanted and have it brought to Charlotte. He provided us with everything we wanted in the car. I would highly recommend buying from VW of South Charlotte.
From the moment I walked onto the lot Bill was a refreshing breath of fresh air. He is a straight shooter & goes above and beyond for his clients. I can’t say enough nice things about my experience. If you are looking for a great deal, customer service and just all around nice people go see Bill & the team in South Charlotte.
"Quick, Easy and Simple. GREAT SERVICE!"
It was a pleasure working with Bill. I found a car on vwsouthcharlotte.com, submitted my interest late at night and received an e-Mail first thing in the morning. I submitted a finance application and received an approval by the afternoon. Bill was straightforward and helpful throughout the whole process and had my new 2017 Jetta SE waiting for me at the dealer. It was pleasure working with Bill and the staff at VW of South Charlotte. Thank you guys for the great experience in purchasing my first brand new car!
- Daniel Mcveigh
I had just so bad an overall experience purchasing a vehicle from VW South Charlotte that I have nothing left to do but post my honest account of what happened.
I ended up at south charlotte VW after getting the best online quote on 2 different VW GTI's. Upon arriving at the dealership all the way from Raleigh and deciding on a white GTI upon the start of the paperwork I was told the price had changed an VW could not offer the addition $750 discount on this car even though I had written and verbal proof of this from the salesman I spoke to. After arguing back and forth they ended up meeting me in the middle and not having a ride back to Raleigh I gave in.
This isn't even the worst part, He then tells me that I must finance through VW credit in order to get these discounts and also states that I have to accept a higher interest rate than what would be normal for my credit range. After arguing about this as well I figure fine, ill just refinance it later.
fast farward a couple months and I get a welcome packet from Capital One auto financing. Not only did I obviously not need to finance through VW like they said, they end up financing me through a different finance company than initially agreed upon (IN WRITING)
This company clearly has no problem telling bold face lies to customers in order to nickle and dime them every step of the way. If you are considering buying a car here I urge you to reconsider. I will be letting VW corporate know about all of this and will also let it be known throughout my customer satisfaction survey.
Bill made buying my first car an enjoyable process. I felt right at home and I really love my brand new Tiguan! Thank you so much, bill!
- Happy Mama
My daughter recently graduated college and was looking for her first car. She had her heart set on a SUV. Her salesman, Bill Patterson, was very helpful in making sure she found the perfect car and fitting it into her budget. He answered all our questions, and was patient with her as she went thru her different options. The Tiguan, she choose was beautiful, functional and with within her budget. I highly recommend Volkswagen of South Charlotte, and Bill Patterson. I felt he had our best interest at heart and that means a lot.