Bill Stoufer

If it wasn’t for Bill I wouldn’t be taking my vehicles in for service. He goes above and beyond to help his customers.Please don’t ever let him go except only on vacations for service. He goes above and beyond to help his customers.Please don’t ever let him go except only on vacations More

by LOSTIT41 Verified Customer Verified Customer

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The staff are always friendly and go above and beyond to accommodate your needs. Always receive good service. accommodate your needs. Always receive good service. More

by veronica.williams4 Verified Customer Verified Customer

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Technician forgot to place cabin air filter screws back into place. I let dealer know and I could have brought truck up and waste another 2 hours. I went ahead and did it myself into place. I let dealer know and I could have brought truck up and waste another 2 hours. I went ahead and did it myself More

by jsutton23 Verified Customer Verified Customer

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Bill Stoufer is the reason I continue to come back to Parks Gord Gainesville. The customer service is always above and beyond my expectations. Parks Gord Gainesville. The customer service is always above and beyond my expectations. More

by CFDAVIS1829 Verified Customer Verified Customer

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If not for Eric, op manager and Bill, service tech I would likely go elsewhere would likely go elsewhere More

by mpp67 Verified Customer Verified Customer

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Worst service experience ever. I told them if they needed to order a part that I would bring my truck back when the part came. They said it wouldn’t take very long and asked if I told them if they needed to order a part that I would bring my truck back when the part came. They said it wouldn’t take very long and asked if they could keep the truck there. I figured that would be fine if it was only a couple of days. Eight days later — after many calls because I had to deal with someone different every day — I get a call saying they had ordered the wrong door handle and the problem didn’t get fixed. If I say I need my truck back, just give it back. Mistakes happen. But they made it far worse by telling me it would be done, then taking extra days, then screwing up. I won’t be back. More

by AS Verified Customer Verified Customer

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Bill, in the service department was great to work with. My car was taken care of in a timely manner. My car was taken care of in a timely manner. More

by HSTEPHENS Verified Customer Verified Customer

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Mr. Stoufer is simply the best service writer I've ever had, period. Knowledgeable, courteous, friendly, helpful -- just the whole package. had, period. Knowledgeable, courteous, friendly, helpful -- just the whole package. More

by DCG Verified Customer Verified Customer

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The person supposed to help me sat on the phone for the first 20 minutes before acknowledging me. They wanted to have my car for at least 2 hours for an oil change. He then severely talked down on using first 20 minutes before acknowledging me. They wanted to have my car for at least 2 hours for an oil change. He then severely talked down on using the option of having them to come to my house. Very unprofessional More

by DEVINTREADWAY Verified Customer Verified Customer

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Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR Verified Customer Verified Customer

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