Got me in on time didn’t take long to complete service
thanks for the car wash
thanks for the car wash
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by JAMES.SLAY.JR
Verified Customer
Verified Customer
Oct 10, 2022 -
Gurnee Volkswagen responded
Thank you so much for your kind words, James, and for taking the time to leave us this wonderful feedback!
How would rate a shop if it took them 4 hour to do your
oil change ??? Scheduled two weeks in advance. 8am got to dealer at 7:30 am to be first in line. 4 hours!!!. My first attempt 3 weeks ago the dealer
oil change ??? Scheduled two weeks in advance. 8am got to dealer at 7:30 am to be first in line. 4 hours!!!. My first attempt 3 weeks ago the dealer told me it would only take a hour when i made my appointment then when i got there they told me 2 and a half hours. I sat at yoir dealership for 45 minutes and my car never moved so i cancelled. So now i have over 5 and a half hour into a oil change on my 2021 jetta.
I was going to upgrade to a GTI or R next year but thinking sell my Jetta so i never have to get a 5 hour oil change again.
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by Xxxxxxxxxx
Verified Customer
Verified Customer
Oct 08, 2022 -
Gurnee Volkswagen responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.
Oct 08, 2022 -
Gurnee Volkswagen responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.
Nov 03, 2022 -
Xxxxxxxxxx responded
David wuytack
Horrible, Bad, Rip Off, Bad Customer Service, never using
them again. Avoiding at all costs
them again. Avoiding at all costs
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by d
Verified Customer
Verified Customer
Oct 08, 2022 -
Gurnee Volkswagen responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Oct 08, 2022 -
Gurnee Volkswagen responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
You have great service polite employees and a nice
comfortable atmosphere and I would like to schedule another appointment soon
comfortable atmosphere and I would like to schedule another appointment soon
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by wmack2
Verified Customer
Verified Customer
Sep 27, 2022 -
Gurnee Volkswagen responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!
Unorganized.
Poor communication and unhelpful with issue concerning brand new Atlas. Felt that I was not helped properly.
Poor communication and unhelpful with issue concerning brand new Atlas. Felt that I was not helped properly.
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by c_meyer19
Verified Customer
Verified Customer
Sep 25, 2022 -
Gurnee Volkswagen responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Sep 25, 2022 -
Gurnee Volkswagen responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
The service agent was friendly and helpful, I was ready
to go within an hour.
to go within an hour.
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by mr_javierrodriguez
Verified Customer
Verified Customer
Sep 22, 2022 -
Gurnee Volkswagen responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
I think they were professional and you could tell they
value their customers. I was very satisfied.
value their customers. I was very satisfied.
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by tabitha.wray
Verified Customer
Verified Customer
Sep 14, 2022 -
Gurnee Volkswagen responded
Tabitha, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Good service and fast thanks for your service since you
arrived the atencion is favorable thanks again
arrived the atencion is favorable thanks again
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by LUVIANOS.JESSICAE
Verified Customer
Verified Customer
Sep 13, 2022 -
Gurnee Volkswagen responded
Thank you so much for your kind words, Luvianos, and for taking the time to leave us this wonderful feedback!
Wish i didn't buy my car from you.
Was going to upgrade to a R or 20th but probably not now
Was going to upgrade to a R or 20th but probably not now
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by Xxxxxxxxxx
Verified Customer
Verified Customer
Sep 10, 2022 -
Gurnee Volkswagen responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Sep 10, 2022 -
Gurnee Volkswagen responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Bill Sumner in the Gurnee VW Service Department is
professional and as prompt as he can be. As a long time customer I’ve noticed over the years that the turnover rate has excelled higher than any busi
professional and as prompt as he can be. As a long time customer I’ve noticed over the years that the turnover rate has excelled higher than any business I’ve worked with, with the exception of the sales and parts department. I hope Bill stays, he clearly knows what he’s doing.
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by cswanson
Verified Customer
Verified Customer
Sep 07, 2022 -
Gurnee Volkswagen responded
Thank you so much for your excellent review! We are so glad that Bill had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gurnee Volkswagen. Please don't hesitate to reach out if you need anything else.
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