Bill Tegethoff | Page 13

The communication by the personnel was very poor. I would not recommend you take your vehicle to this service department. I had to continuously call them for information. They had my vehicle for a to I would not recommend you take your vehicle to this service department. I had to continuously call them for information. They had my vehicle for a total of 17 days and did not provide a loaner vehicle. Even if they do have a low inventory of loaner cars I felt as though there was no effort to accommodate a customer such as myself since they were going to have my vehicle for that length of time. There was no concern on their part at all. All I was looking for was a phone call from they stating what the status of my vehicle was at a minimum of maybe every other day. At least I would have felt that someone was aware and advocating for me to get my car. When you get no call for days at a time and then when you call they act as if they don’t know who you are it is very disheartening. More

by monychuck Verified Customer Verified Customer

Print

Bill was amazing very helpful and was always proactive in giving me updates on the status of my car. He went above and beyond to help expedite the process and get the part I needed to get me back on the roa giving me updates on the status of my car. He went above and beyond to help expedite the process and get the part I needed to get me back on the road. A+ service all around! More

by c_iglesia Verified Customer Verified Customer

Print

Bill, went out of his way along with service team to squeeze my wrangler in over the holidays allowing my son to take the car back to college. That was no easy task. squeeze my wrangler in over the holidays allowing my son to take the car back to college. That was no easy task. More

by darren.recupero Verified Customer Verified Customer

Print

Bill T was very helpful, knowledgeable, and professional. Based on several unreturned voicemails, and the amount of people Bill had to accommodate, the department appears to be understaffed. Based on several unreturned voicemails, and the amount of people Bill had to accommodate, the department appears to be understaffed. More

by scottp3 Verified Customer Verified Customer

Print

After a basic oil change, the oil leaked out completely. Oil pressure dropped to 0 psi. After inspecting on my own, I noticed they forgot to put an o-ring onto the filter. I mean really? Their explanation - Oil pressure dropped to 0 psi. After inspecting on my own, I noticed they forgot to put an o-ring onto the filter. I mean really? Their explanation - human error. I spent an hour at midnight trying to pinpoint the issue at 24 degree weather. No excuses. And this was before planning a long road trip. A few days later, and this would have been a bigger issue. General service manager and service adviser play tough guys. Joke. If you care about your car, DO NOT take it for service to this place. Nielsen Dealer just a few miles away will provide a much better experience. More

by edku78 Verified Customer Verified Customer

Print

Excellent service! Really cared about customer satisfaction and timely service. Would go back again with any type of problem Really cared about customer satisfaction and timely service. Would go back again with any type of problem More

by wk Verified Customer Verified Customer

Print

Always a great experience with the team at Salerno Duane for my Jeep Grand Cherokee maintenances. for my Jeep Grand Cherokee maintenances. More

by marcoscoppola Verified Customer Verified Customer

Print

Team was great - in and out same day. ..diagnosed issue, fixed and offered other service suggestions for future visit. ..diagnosed issue, fixed and offered other service suggestions for future visit. More

by brian.j Verified Customer Verified Customer

Print

Bill was very courteous and knowledgeable, a pleasure to work with, I hope I get him again the next time I come for service. work with, I hope I get him again the next time I come for service. More

by alexschenk Verified Customer Verified Customer

Print

Great service and communication. Was transparent with pricing and overall exceeded expectations! Happy with experience Was transparent with pricing and overall exceeded expectations! Happy with experience More

by afinnrty Verified Customer Verified Customer

Print