Billy Harvey | Page 14

My wife and I had a great experience at Planet Ford. We bought a new Outer Banks Bronco. Jimmie was great!! He and I talked on the phone and texts for almost two weeks to get everything lined up b We bought a new Outer Banks Bronco. Jimmie was great!! He and I talked on the phone and texts for almost two weeks to get everything lined up before we came in. Then we spoke with Kevin in Aftermarket and that was another great experience. Finally we finished with Billy Harvey in finance. Finance usually is the grueling part of car buying, but Billy made it quick and painless. I definitely will buy here again and highly recommend it to anyone looking to buy a new vehicle. One of the best buying experiences I've ever had. More

by bakerj Verified Customer Verified Customer

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Ha! You don’t wanna hear what I have to say. - I’m surprised I got another survey. Never heard back from Tim - the service guy. He told me he would have You don’t wanna hear what I have to say. - I’m surprised I got another survey. Never heard back from Tim - the service guy. He told me he would have a car ready for me on Tuesday but wasted my time that day. Went home and waited to hear back from him Thursday or Friday and not even a voicemail or a loaner. Apparently, the Ford tech figured out how to fix my overheating vehicle that is unsafe to drive bc it dies on the side of the road if I go over 65 mph. You think that someone would take responsibility for selling a vehicle that is unsafe to drive but oh well nobody cares. Anywho. - Tim never called me to get me a loaner. For someone that has figured out how to fix the problem she as xxxx likes to take their sweet xxx time. Hopefully, some changes start but I’ve been waiting since 2020 and I still get treated like nobody cares about my vehicle or my well-being. - Martin had no words to say after I texted him. - 2023 FORD ESCAPE OVERHEATING. CANT GO OVER 65 MPH - and if I do the car goes into limp mode. Try to tell me that isn’t safe when you are stuck on a bridge that only has one lane. No big deal right? Not your life. - I will never buy a Ford again. Fool me twice shame on me. - but I guess I was hoping for a different outcome this time around. But nope. The 2020 Ford Escape was lemon and now a 2023 Ford Escape is unsafe to drive. Also, Tim is not a very good service guy. - he doesn’t care about me. I probably won’t even hear from him today. 2/9/23 - at 2:20 pm More

by Tmt1997 Verified Customer Verified Customer

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People are amazing! Awesome customer Service! Recommend them to everyone! New or used vehicles. Thank you! Awesome customer Service! Recommend them to everyone! New or used vehicles. Thank you! More

by Mr. Toscano Verified Customer Verified Customer

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Very dishonest, told me they couldn't come down a penny in the car, received bad news about wife's illness, couldn't drive anymore, didn't get the car, next day they dropped the price $900. Would never pur in the car, received bad news about wife's illness, couldn't drive anymore, didn't get the car, next day they dropped the price $900. Would never purchase from them and I purchased from them before.. never again, if you're looking for vehicle, shop elsewhere in Houston. Very dishonest dealer More

by tedford.us Verified Customer Verified Customer

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Love my brand new explorer XLT. It’s a perfect fit for our family and had a great experience getting it all taken care of. It’s a perfect fit for our family and had a great experience getting it all taken care of. More

by britnispellman1128 Verified Customer Verified Customer

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Very helpful! Got me a great deal on monthly payments! Will definitely go back for another vehicle! Got me a great deal on monthly payments! Will definitely go back for another vehicle! More

by John Ruiz Jr Verified Customer Verified Customer

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Nos gustó la experiencia de poder adquirir nuestro vehículo con ustedes por qué nos ayudaron y explicaron todo tanto el vendedor como el financiamiento todos fueron muy amables vehículo con ustedes por qué nos ayudaron y explicaron todo tanto el vendedor como el financiamiento todos fueron muy amables More

by josuemontiel Verified Customer Verified Customer

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Amazing dealership love the service experience would definitely recommend to all friends and family to come definitely recommend to all friends and family to come More

by DEVORSCHE Verified Customer Verified Customer

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JJ went over and above on our test drive experience. He really showcased what a Bronco can do! He really showcased what a Bronco can do! More

by ELLIOTT170 Verified Customer Verified Customer

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Stupendous service! ! From the salesman Kevaun, to the tech team, to the financial manager, to the diesel engineer -- everyone did an outstanding job to accommodate my ne ! From the salesman Kevaun, to the tech team, to the financial manager, to the diesel engineer -- everyone did an outstanding job to accommodate my needs!! I will definitely tell others about my experience at Randall Reed's Ford -- awesome, professional staff who tailored their assistance and expertise to my specific needs! I walked out the door with a sense of satisfaction and pride of ownership with my new diesel Ford!! Outstanding!!! They won my trust as a customer and my future business! More

by Blue Streak Verified Customer Verified Customer

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