Bishoy Mikhail | Page 7

My service tech guy was amazing. He was insiteful and was informative throughout the entire process He was insiteful and was informative throughout the entire process More

by DANELLE.KEADY Verified Customer Verified Customer

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Good service good guys I don’t regret to take service with them thank you guys with them thank you guys More

by Ismael Verified Customer Verified Customer

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It was fine My husband brought my jeep in and he said the service was fine. service was fine. More

by MARYSFEDJE Verified Customer Verified Customer

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Great dealership! I will continue to service my vehicle and if need to buy will go here first. Thanks I will continue to service my vehicle and if need to buy will go here first. Thanks More

by chrisineressino Verified Customer Verified Customer

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Can’t believe you charged $140. 00 for a oil change and didn’t do anything else 00 for a oil change and didn’t do anything else More

by BERYLWEABER Verified Customer Verified Customer

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Bishoy was terrific! ! Very kind an understanding. He was helpful with getting me a rental as my car was going to be in the shop for an extended period time. He is defin ! Very kind an understanding. He was helpful with getting me a rental as my car was going to be in the shop for an extended period time. He is definitely an asset to your company!!! More

by eddiekellyrn Verified Customer Verified Customer

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The work done to my vehicle was outstanding. The person who did the work was outstanding. Bishoy, who was the service writer, did an outstanding job. Over all extremely professional. The person who did the work was outstanding. Bishoy, who was the service writer, did an outstanding job. Over all extremely professional. More

by rshoap0 Verified Customer Verified Customer

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Profesional staff, good service and fast, definitely I come back for any car service or getting a new vehicle come back for any car service or getting a new vehicle More

by MALVAREZ4123 Verified Customer Verified Customer

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⭐ 1 Star (If I could give zero, I would. ) This has been the worst experience I’ve ever had with a dealership. From the moment I dropped off my truck, the communication has been absolutely ) This has been the worst experience I’ve ever had with a dealership. From the moment I dropped off my truck, the communication has been absolutely terrible. My service advisor, Bishoy Mikhail, was rude, dismissive, and completely unprofessional — even in front of other customers and employees. When I brought this up, management excused it by saying he was “just having a bad day,” which is completely unacceptable. They also told me they couldn’t replicate the noise I was hearing, yet I was able to show them the exact issue myself right there at the dealership. On top of that, they claimed they rotated my tires, but I caught them in that lie because my front driver-side tire was brand new — installed only two days before my appointment — and it never moved. To make things worse, they spilled oil all over the top of my engine after I specifically told them not to perform an oil change. My truck only had about 6,000 miles on it, and the manufacturer recommends changing the oil at 10,000 miles. Now they’re trying to say I requested it, which is completely false. Since then, I’ve received no updates, no calls, and no clear communication about parts or when the rest of my issues will be fixed. This entire experience has been beyond frustrating, disappointing, and disrespectful. Cape Coral Dodge Jeep Chrysler has shown me what true lack of care and accountability looks like, and I wouldn’t recommend them to anyone. More

by joseph Verified Customer Verified Customer

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Great customer service, fast and efficient. Thanks for great service! My service advisor was friendly and informativety. Thanks for great service! My service advisor was friendly and informativety. More

by Dbloom Verified Customer Verified Customer

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