Bob Cerza | Page 73

Professional, kind, knowledgeable, class act I cant say enough about Smythe Volvo. Even though I bought a used Volkswagen, they still went out of there way to make sure I was happy. The professio I cant say enough about Smythe Volvo. Even though I bought a used Volkswagen, they still went out of there way to make sure I was happy. The professionalism, friendliness and knowledge were amazing. From each person I dealt with, not just Bob Cerza. I wish every purchase experience could be like this. The owner sets high standards and his staff effortlessly meets them. I wont go to any other place in the future! More

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Bob was a pleasure to deal with My business partner and I both leased cars from Bob. We shopped around extensively, and he was able to get us deals that were significantly better th My business partner and I both leased cars from Bob. We shopped around extensively, and he was able to get us deals that were significantly better than anywhere else. Bob was very much a straight shooter and a good guy. After I leased the car I discovered some scuffs and scratches on it (it's a demo). I'm going back for service and will update my review once I see how they resolve that issue. More

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Very happy customer Happy with the new lease car Sales person was good and friendly Helped explain features A very safe car. Looking forward to driving it Not happy Happy with the new lease car Sales person was good and friendly Helped explain features A very safe car. Looking forward to driving it Not happy with paying extra for wear and tear waiver More

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Great car buying experience IBob Cerza was so helpful and responsive throughout the process of buying my car. I never felt pressured like I have at other car dealerships. Kevin t IBob Cerza was so helpful and responsive throughout the process of buying my car. I never felt pressured like I have at other car dealerships. Kevin the finance manager did an excellent job also. This was the most stress free car buying experience I've ever had. More

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Bob is great Bob helped us lease XC 90 for a great price and was extremely helpful all throughout the process. Very knowledgeable about my model and very helpful e Bob helped us lease XC 90 for a great price and was extremely helpful all throughout the process. Very knowledgeable about my model and very helpful even after we picked up the car. More

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"Superb Customer Service" Bob Cerza is the example of "superb" customer service. I entered the dealership just to see the interior of the S60 Inscription. I didn't want to wa Bob Cerza is the example of "superb" customer service. I entered the dealership just to see the interior of the S60 Inscription. I didn't want to waste his time as I was just there to look. Bob allowed me the time to browse and later checked on me to see if I had any question. He answered all questions I had and treated me as if I was there to purchase. I had his undivided attention!! Bob even quoted me a price that I couldn't resist. Needless to say I'm now the proud owner of a S60 Inscription. This was the absolute best car purchase I have ever had. The process was pain free thanks to Bob. His customer service didn't end after the purchase. Bob has checked to make sure I'm still loving my car, not once, but twice. He even suggested if I had any questions about the functions of the car to come back in and he would be glad to go over them with me again. I usually remove any signage of the dealership where the car was purchased, but not this time. This is my way of saying "Thank you" for extraordinary customer service. Hats off to you Bob!! You are my Salesman of the year!! More

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Great experience without the usual car buying drama Great experience. We are repeat Smythe Volvo customers. This is the 4th car bought from Smythe Volvo. The owners, the Flanagan Family, have always bee Great experience. We are repeat Smythe Volvo customers. This is the 4th car bought from Smythe Volvo. The owners, the Flanagan Family, have always been fair and direct in sales and have provided excellent customer service. More

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Great Experience From the moment I walked in I felt special and knew I wanted to purchase my next car from Smythe! Bob Cerza was amazing, he went out of his way to h From the moment I walked in I felt special and knew I wanted to purchase my next car from Smythe! Bob Cerza was amazing, he went out of his way to help me find a car that would work for my family ad my price range. More

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Painless New Car Purchase!! Great experience from everyone at Smythe Volvo. Bob Cerza was very knowledgeable, polite and patient. I never felt pressured. I would recommend Smythe Great experience from everyone at Smythe Volvo. Bob Cerza was very knowledgeable, polite and patient. I never felt pressured. I would recommend Smythe Volvo and Bob to anyone. Very pleased with the entire experience. More

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Excellent service and Bob made me feel welcome. From the moment I was introduced to Bob Cerza, his excellent service made me feel welcome. There were some issues to be resolved concerning not only t From the moment I was introduced to Bob Cerza, his excellent service made me feel welcome. There were some issues to be resolved concerning not only the S60 but the title of my trade in. Bob went the extra mile to make it happen....very friendly, patient and a good guy. More

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