Bob Graziano | Page 8

The Best I just purchased a new BMW from Judy Powell at Knauz for the third time in three years. As always, every aspect of the experience was outstanding. I I just purchased a new BMW from Judy Powell at Knauz for the third time in three years. As always, every aspect of the experience was outstanding. I have always found Knauz to be a highly professional dealership, which consistently tries to meet the highest expectations of its customers, and my most recent experience was no exception. Every step in the purchase process, from ordering to financing and delivery, was handled efficiently and effectively by cordial and helpful staff. The new vehicle briefing by "BMW Genius" Spencer Parker was excellent. But most of all, Judy Powell is a terrific sales advisor. She is highly knowledgeable of every detail of the BMW fleet and the purchase and financing process, and truly acts as an advocate for the customer. I have bought ten BMW's in Chicago since my first in 1980, and I think that Knauz and Judy are absolutely the best. More

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Another satisfied Long time customer Judy Powell and the team at Knauz are truly the best. They really understand and consistently deliver outstanding customer service. We have been long Judy Powell and the team at Knauz are truly the best. They really understand and consistently deliver outstanding customer service. We have been long time customers of Judy and greatly appreciate all of her support through the entire sales prcocess. We will not buy a BMW anywhere else. Service department is also top rate. Love the new X1. Thanks Judy!, Jamie & Jeff More

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Very pleasant car buying experience with Bob Geisheker This is the first BMW we ever bought, thus we were not completely sure what we should go for when we walked into the dealership. Bob Geisheker approac This is the first BMW we ever bought, thus we were not completely sure what we should go for when we walked into the dealership. Bob Geisheker approached us with very warming welcome, and gave us an education on the standard configuration and the optional add-on's. Bob did not give us any push in purchasing and offered continuous assistance in the following few months. We picked a car with packages that Knauz does not have in its inventory, Bob worked hard to identify one with very similar packages in another dealership and had it delivered to us upon our agreement. Even though, we still got a fair deal. Couple of days following the delivery, Bob called to follow up with us offering further assistance on answering potential questions. Considering the price you pay for a luxury car and service you expect in the years to come, you definitely want to go with a dealership and sales person like Knauz and Bob Geisheker. In addition, Bob Graziano had been very kind in making the purchase finalized and Steve Kwasman is very helpful in explaining warranties and processing the final purchasing document. More

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My first car purchase done right! I had a great first car buying experience working with the people at Knauz. My saleswomen Judy, was very friendly and didn't try to oversell or over I had a great first car buying experience working with the people at Knauz. My saleswomen Judy, was very friendly and didn't try to oversell or over push anything on me. If she didn't know the answer to my questions, she spent the time to find out or talk to the person who did know. In fact, at one point, she brought over another salesman, Florian, who was able to help me with a very specific BMW part question that was crucial to me buying the car. He treated me like I was his own customer even though he didn't have a stake in the sale. Other dealerships didn't seem to think it was a big deal and were unwilling to spend the time required to get me the right answer. I will say that Judy is very busy, so make an appointment to see her. Even when I showed up un-announced, although I sometimes had to wait a little, she did her best to work with me while helping her other customers which was much appreciated. Judy and the manager, Bob, were very fair in pricing and again, did not try to get me to do anything I wasn't comfortable doing. I cannot remember the name of the parts cashier who rang me out, but he was also very friendly, answered all my questions, inspected my part with me, and again was very patient in helping me. Overall, I had a great experience and I hope that this type of customer service continues in the future as I visit Knauz for service and other issues. Thanks Knauz Team! More

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Great buying experience The buying experience at Knauz is painless and very fair. Judy is an awesome salesperson and Bob a very fair sales manager. This is my 6th purchase an The buying experience at Knauz is painless and very fair. Judy is an awesome salesperson and Bob a very fair sales manager. This is my 6th purchase and I have actually enjoyed every experience. Service is also great. You absolutely can't go wrong with choosing Knauz as your dealer for the purchase and follow up services. More

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Car buying made enjoyable I have just taken delivery of my third vehicle from Knauz and once again, I couldn't be happier with the excellent customer service. Judy Powell, my s I have just taken delivery of my third vehicle from Knauz and once again, I couldn't be happier with the excellent customer service. Judy Powell, my sales consultant, made the process stress-free and absolutely pleasant. She is simply wonderful. Judy knows I have done my homework with the selected vehicle and yet she still goes the extra mile to ensure that I am satisfied with my selection. The best part of the process, other than Judy, Steve Kwasman and Bob Graziano, was the unveiling of the car. I know what to expect but that extra touch makes the process much more special. The professionalism I experience when I visit Knauz is expected from such a dealership, but greatly appreciated nonetheless, due to people like Judy, Steve, my new favorite genius, Luke and Jeremy in service. There is reason I drive from the south side of Chicago to Lake Bluff to purchase/ service my vehicle; Judy Powell and the rest of the team at Knauz. Sincerely, Dina More

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Just took delivery on my 2014 BMW X5 after having a 2011 X5 come off lease. The 2014 is a blast to drive! It is definitely the UDM! I think I have become hooked on BMW's. The car is great AND the folks X5 come off lease. The 2014 is a blast to drive! It is definitely the UDM! I think I have become hooked on BMW's. The car is great AND the folks a Knauz BMW are top notch, too! I have had the pleasure of working with Judy Powell as my sales consultant over the last three years. She is by far the most professional, honest, polite and knowledgeable sales person I have encountered in my many years of car buying! She is a pleasure to work with and really cares about the customer's experience! The other people that I dealt with at Kanuz BMW have given me a very favorable impression as well. Each of them want to do what's best for the customer! I have enjoyed a great relationship with Knauz BMW and look forward to continuing to enjoy driving BMW's aquired from Knauz BMW for the foreseeable future. Thanks to Judy, the folks at Knauz and BMW! More

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Judy Powell is an excellent sales person. She answered all of my questions, and worked with sales manager Bob Graziano to find the vehicle that I wanted. Judy understands how important it is to listen to all of my questions, and worked with sales manager Bob Graziano to find the vehicle that I wanted. Judy understands how important it is to listen to the buyer and spends as much time as needed to finalize a sale. This is the second time I have worked with Judy and highly recommend her and Knauz BMW. More

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I entered knauz with no expectation of leasing a new car but because of the friendly helpful service from Judy Powell I left with a new vehicle.I've been a customer at Knauz for many years abd have never be but because of the friendly helpful service from Judy Powell I left with a new vehicle.I've been a customer at Knauz for many years abd have never been disappointed. I would recommend Judy to anyone looking for a new car. More

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Bob was a complete pleasure to work with. He was friendly, informative and provided a range of suitable options to meet my requirements. I will be recommending both Knauz and Bob to several other ex friendly, informative and provided a range of suitable options to meet my requirements. I will be recommending both Knauz and Bob to several other expats who have also recently moved to Chicago and are also looking for a good car and a great service! More

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