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Bob Hunter

Overview Reviews (50)

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Bob Hunter

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Bob Hunter | Page 3

Parts Director

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.3

50 Reviews

Overview Reviews (50)

4.3

50 Reviews

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50 Reviews of Bob Hunter

March 19, 2022

Dealership Rating

Employee Rating

THEY ARE VERY FRIENDLY AND THEY WORK VERY FAST. I AM VERY PLEASED WITH THEY SERVICE I AM VERY PLEASED WITH THEY SERVICE More

by ANOLANG1

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Mar 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing your great review of our team! We appreciate your business and we hope to see you again at Lexus of Pembroke Pines. Have a wonderful day!

February 27, 2022

Dealership Rating

Employee Rating

Excelente servicio y atencion al cliente recomiendo este dealer trabajan muy bien y rapido no debo de llamar para cita fui directo y me atendieron sin problema dealer trabajan muy bien y rapido no debo de llamar para cita fui directo y me atendieron sin problema More

by FADEL.CHAYEB

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Warren Haynes, Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Rohan Alexander, Zulimar Parra, Joseph Ayash

Helpful 0

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Feb 28, 2022 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y le deseamos muchas millas felices!

December 12, 2021

Dealership Rating

Employee Rating

Dealer must work on phone calls and holding time services advisors are impossible to reach advisors are impossible to reach More

by GINNORUXO

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Dec 13, 2021 -

Lexus of Pembroke Pines responded

I am very sorry to hear that you have had trouble reaching our team. We strive to deliver attentive, efficient service every time and it is never our intention to cause our guests any inconvenience. Thank you for sharing your feedback, as it helps us improve our processes. I would like to speak with you and ensure that any outstanding questions and concerns are addressed, so please consider reaching out to me directly when you have a moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 30, 2021

Dealership Rating

Employee Rating

Andre is an excellent advisor! Quick fast and easy. I am very impressed with the entire experience. very impressed with the entire experience. More

by TERESAKONRATH

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: REINALDO ENRIQUE RIVERA RAMOS, Nathan Behrent

Helpful 0

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Dec 01, 2021 -

Lexus of Pembroke Pines responded

We are so happy to hear from you, Teresa! Thank you for sharing your kind words about Andre and our team, it means a lot that you are a happy Lexus of Pembroke Pines customer. See you next time!

July 29, 2021

Dealership Rating

Employee Rating

Consistently excellent throughout the yearsFacility is Consistently excellent throughout the years Facility is always clean, comfortable Staff always respectful, courteous and helpful They have my trus Consistently excellent throughout the years Facility is always clean, comfortable Staff always respectful, courteous and helpful They have my trust and confidence My eleven year old Corolla is treated as if it were a Rolls Royce More

by AFRIEMAN

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Joseph Ayash , Andre Rust, service mgr. excellent

Helpful 0

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Jul 30, 2021 -

Lexus of Pembroke Pines responded

Thanks for your kind review of Lexus of Pembroke Pines! We're honored to have you as a loyal customer. We're glad that our team is always helpful and respectful and that we've earned your trust. Thanks for continuing to bring us your Corolla!

July 22, 2021

Dealership Rating

Employee Rating

Muy eficientes amables rápidos me buscaron el mejor precio y fue una muy buena experiencia gracias estuve contenta de haber seleccionado un Lexus para mi precio y fue una muy buena experiencia gracias estuve contenta de haber seleccionado un Lexus para mi More

by MARTACILIBERTI0223

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Joseph Ayash

Helpful 0

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Jul 22, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña linda, Marta! Estamos muy contentos oír que usted tuviera una buena experiencia de compra con nuestro equipo. Apreciamos su negocio y esperamos que le disfrute de su nuevo Lexus! - sus amigos de Lexus of Pembroke Pines

July 16, 2021

Dealership Rating

Employee Rating

I had my car in for service. For the past several years, Jeremy was my service advisor, and I always had exceptional knowledgeable service. However, this time, Juan was my advisor, and I left disappointed Jeremy was my service advisor, and I always had exceptional knowledgeable service. However, this time, Juan was my advisor, and I left disappointed with the service. He was very distracted and inattentive when listening to my service needs, and did not seem to understand auto maintenance well enough to understand the issues I was sharing. Additionally, he kept getting distracted such that he could not recall what I had just said and I had to start over 3 times to repeat the same information. Additionally, he was not familiar with the Lexus recommended maintenance for the mileage on my car. He did not seem interested in understanding my service issues or in trying to ensure they would be addressed. In the future I will request not to have Juan as a service advisor. More

by bjbrennan9207

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Other Employees Tagged: Juan Correa

Helpful 0

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Aug 02, 2021 -

Lexus of Pembroke Pines responded

We expect all of our team members to provide five-star service, and I'm very sorry that your recent visit missed that mark. This will be a training opportunity for us so I do appreciate you sharing these concerns. If there are any outstanding questions that I can assist with, please don't hesitate to contact me directly. We look forward to impressing you in the future. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 04, 2021

Dealership Rating

Employee Rating

Terrible Service.Vehicle was left unclean.Tires left Terrible Service. Vehicle was left unclean. Tires left with different PSI's Did not receive a copy of the Check-list Points Service so I am unaware Terrible Service. Vehicle was left unclean. Tires left with different PSI's Did not receive a copy of the Check-list Points Service so I am unaware to what has been done to the vehicle. Very long wait with minimum attention paid to customer o waiting/hold for service to be completed. More

by CKUSAPILOT

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Other Employees Tagged: Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Rohan Alexander

Helpful 0

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Jun 21, 2021 -

Lexus of Pembroke Pines responded

It's hard to see this feedback as we want guests to be confident in our services. I'm so sorry for leaving the wrong impression and I would be more than willing to discuss any outstanding concerns together. Without your full name, I won't be able to reach you so please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 03, 2021

Dealership Rating

Employee Rating

VERY FRIENDLY STAFF. AMAZING CUSTOMER SERVICE FROM START TO FINISH. REALLY ENJOYED MY EXPERIENCE HERE AND I WILL CONTINUE TO DO BUSINESS HERE AND RECOMMEND THEM TO FRIENDS. TO FINISH. REALLY ENJOYED MY EXPERIENCE HERE AND I WILL CONTINUE TO DO BUSINESS HERE AND RECOMMEND THEM TO FRIENDS. More

by RRIVAS1

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Efrain Saavedra

Helpful 0

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Jun 03, 2021 -

Lexus of Pembroke Pines responded

We appreciate the positive feedback, thank you! We are grateful for your business and look forward to seeing you again next time! - your friends at Lexus of Pembroke Pines

April 30, 2021

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Employee Rating

Awesome service always great friendly smiles ty Jesus . Very attentive to your needs clean invironment. Will be recommending this place to everyone I know. 5 stars Very attentive to your needs clean invironment. Will be recommending this place to everyone I know. 5 stars More

by ANGELITO722002

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Brian Peterson, Raul Najera, Adam Hoglievina, Rohan Alexander, Boris Argudin

Helpful 0

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Apr 30, 2021 -

Lexus of Pembroke Pines responded

We're so happy to hear you're pleased with the service you received here at Lexus of Pembroke Pines. We sincerely appreciate your business and look forward to serving you again in the future!

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