Bob Neely

Traveled from Vermont and everything went great. Able to use the lender we wanted and got a fair trade on our car. Friendly and no pressure highly recommend Able to use the lender we wanted and got a fair trade on our car. Friendly and no pressure highly recommend More

by jcook26766 Verified Customer Verified Customer

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Unfortunately, my experience with the service department was extremely frustrating and disappointing. I brought my 2023 Tahoe in for a transmission issue when I was only about 500 miles outside of my pow was extremely frustrating and disappointing. I brought my 2023 Tahoe in for a transmission issue when I was only about 500 miles outside of my powertrain warranty. During the initial phone call, I was told the repair would cost nearly $4,000 between parts and labor. At no point did the service department mention that, given how close I was to the warranty cutoff, requesting goodwill coverage from GM might be an option. Instead, while worrying about an unexpected repair bill of almost $4,000 on a relatively new vehicle, I did my own research and learned about GM goodwill assistance myself. I then had to bring that possibility to the dealership and ask that they pursue it on my behalf. I appreciate that they ultimately did submit the request to GM, but I am extremely disappointed that this was not presented to me as an option from the beginning. From there, the communication continued to be frustrating. On the Friday before a holiday weekend, I was told the repair would be covered. The following Tuesday, I was then told I would be responsible for 5% of the repair cost. After additional back and forth, I still did not have a clear answer as the end of the business day approached. I ultimately had to call the dealership myself 20 minutes before closing, and again 10 minutes before closing, just to find out what was happening with my vehicle. Only then did I learn that GM would, in fact, cover the full cost and that the repair would be completed the following day. The repair was completed as promised, which I appreciate. However, I was still charged for something at pickup despite being told the repair was covered, and I have yet to investigate what that charge was actually for. The most disappointing part of this experience was how much effort was required on my end to advocate for myself, research my own options, and repeatedly chase down basic updates and answers. Had I not researched goodwill coverage myself, I am left wondering whether I would have simply paid the nearly $4,000 I was initially quoted. This is also the fourth vehicle we have purchased from Hilltop Chevy, which makes the experience even more disappointing. I expected much better communication, transparency, and customer service from a dealership we have continued to give our business to over the years. I appreciate that the repair was ultimately completed, but the overall experience left me with very little confidence in returning to this service department in the future. More

by stephaniej.blauvelt Verified Customer Verified Customer

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Great service, Kaleb was very professional, kept me updated what they were doing and very pleasant to work with updated what they were doing and very pleasant to work with More

by GAILMORIN60 Verified Customer Verified Customer

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Did an excellent job on my leak and paint job on my rear fender, great guys and very friendly fender, great guys and very friendly More

by GAILMORIN60 Verified Customer Verified Customer

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I was initially very impressed the team here stayed hours later than their closing time while I searched for an insurance rate I was happy with. However I called with a question the next day and was told I'd later than their closing time while I searched for an insurance rate I was happy with. However I called with a question the next day and was told I'd be given a call back and I never did get a call back of course it's possible I was in a bad cell service area when they called. So overall I have to say the experience was good. More

by katiem.smith91 Verified Customer Verified Customer

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Great job, start to finish. Tyler, Bob, and the finance gentleman. All the way aroind... positive experience Tyler, Bob, and the finance gentleman. All the way aroind... positive experience More

by mark2knine Verified Customer Verified Customer

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My Service Advisor was Kalib Bernier, he was fantastic, I had my scheduled Oil & Filter service, and he was able to add the Maintenance Tire Rotation service too, all in one visit, everything was done within had my scheduled Oil & Filter service, and he was able to add the Maintenance Tire Rotation service too, all in one visit, everything was done within the hour, while I waited in the showroom, talking to my favorite Sales person, Bob Neely. Thank-you. More

by Schneider555 Verified Customer Verified Customer

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Pleasant to work with no real pressure did what they needed to do to make a sale needed to do to make a sale More

by C3smith Verified Customer Verified Customer

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Everyone we dealt with was terrific from sales, finance and service. Thanks and will see you for service. We will recommend Hilltop Chevrolet. and service. Thanks and will see you for service. We will recommend Hilltop Chevrolet. More

by gracewallace270 Verified Customer Verified Customer

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It was a good experience, with friendly sales person and and fair trade in value for my used truc. and fair trade in value for my used truc. More

by buckie714 Verified Customer Verified Customer

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