Bob Rawson | Page 2

I started out at Zeigler in North Riverside. It was a horrible experience full of lies and manipulation and I felt extremely discouraged and resigned to the fact that I was not getting a car that day, bu horrible experience full of lies and manipulation and I felt extremely discouraged and resigned to the fact that I was not getting a car that day, but my parents wanted me to keep searching and we ended up going to Joe Rizza Ford in Orland Park. We were greeted there by Dmitri Bowie, who listened to my needs. He had no EcoSports out on the lot, but he was determined to see me walk out of there with an EcoSport. He worked his magic and found an EcoSport in a different color, but with more bells and whistles. He brought me SIX ways of financing with Ford (Ziegler only showed me 1 Ford financing package and another bank financing package). He was completely transparent and friendly and my family and I felt even physically relaxed. Long story short, I walked out of there with an EcoSport in my price range. Even AFTER getting the higher quality warranty package, the price was still lower than any STARTING monthly price Zeigler showed me. Dmitri also gave me about seven times the discount that Ziegler offered me. Dmitri is also a funny guy and even though the car buying process is long (no one told me how long it was!) he makes good small talk. Also shout out to big Bob and smaller Bob, they both know what they are talking about and are complete professionals. I am now riding around in my EcoSport and I feel good about the process. I didn't know that car dealerships did not have to make me feel slimy. Please ask for Dmitri Bowie at Joe Rizza Ford! See the difference and decide for yourself! More

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Everything was great! Love my new car! Joey was really good to work with. Scott in the service department was very friendly and made sure I was in and out quickly! good to work with. Scott in the service department was very friendly and made sure I was in and out quickly! More

by Jen Verified Customer Verified Customer

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This is the sixth car I have bought at Rizza.The team at This is the sixth car I have bought at Rizza. The team at Rizza is on their game. I got what I wanted and am happy at this time. Hopefully the re This is the sixth car I have bought at Rizza. The team at Rizza is on their game. I got what I wanted and am happy at this time. Hopefully the relationship continues. More

by MPATTI6314 Verified Customer Verified Customer

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Poor communication. Mechanics do great work and I really like the dealership, but scheduling is confusing. I made an appointment, but waited three hours for an oil change. I'm sure things get backed up, an like the dealership, but scheduling is confusing. I made an appointment, but waited three hours for an oil change. I'm sure things get backed up, and that they work very hard to satisfy customers, but on my recent visit I wish they would have told me it would take 3 hours and/or offered me a loaner car at the time. Instead, my advisory put up a sign that he was going to lunch. More

by WEB1 Verified Customer Verified Customer

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A job well done! Needed to get may paint and interior protection taken care of and they had me a courtesy car all ready to go and got me done inside of 5 hours! They finished ahead of time! Very nice co protection taken care of and they had me a courtesy car all ready to go and got me done inside of 5 hours! They finished ahead of time! Very nice courtesy car and very quick in and out! More

by Bruce Verified Customer Verified Customer

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Fabulous work done by Steve L. My salesman! Answered any and all questions and I never felt pressured to make a deal! I am looking forward to a long and happy relationship with this dealership! and all questions and I never felt pressured to make a deal! I am looking forward to a long and happy relationship with this dealership! More

by Bruce Verified Customer Verified Customer

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Nice salesman. Faulty bed liner fitted. Told it was to be swapped out. Denied the claim now though I have screen captures and videos from day 1 of the cascading water and the salesman’s word of reinstalling swapped out. Denied the claim now though I have screen captures and videos from day 1 of the cascading water and the salesman’s word of reinstalling in screen capture of text. They lost my keys so couldn’t swap it there and then. Now service say I crimped the bed and they have no proof of the truck present being the truck presented to them. Though the pictures show my plate, house and sign written name on the vehicle beside it whilst filmed. Ford told me to call the BBB as my emails and phone calls are not being answered. Lovely salesperson but 0/5 for rating. More

by Cotswoldgardens Verified Customer Verified Customer

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Wonderful. They did not rush through the process. They answered all our questions. Their service was excellent and Steve Lillie was great!! I buy all my Ford’s here. Great staff! answered all our questions. Their service was excellent and Steve Lillie was great!! I buy all my Ford’s here. Great staff! More

by MGERARDI4101 Verified Customer Verified Customer

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Always.. always great service and never turned down. Been doing business with Rizza for over 30 years. Bought like 17 cars and trucks from there. Been doing business with Rizza for over 30 years. Bought like 17 cars and trucks from there. More

by CINBAN52 Verified Customer Verified Customer

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Joe Rizza Ford and Lincoln of Orland. Well I came in for service. And walked out with a Lincoln MKZ .Thanks to Dimitri Bowie the sales person. service. And walked out with a Lincoln MKZ .Thanks to Dimitri Bowie the sales person. More

by KBRAND59 Verified Customer Verified Customer

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