Bob Rothberg | Page 351

I used Auto trader looking and comparing vehicles from different manufactures while in Afghanistan for the past 2 years. My comparisons always came back to the BMW x5. So I narrowed my search, and kept different manufactures while in Afghanistan for the past 2 years. My comparisons always came back to the BMW x5. So I narrowed my search, and kept a look out for good deals in the 50 mile radius of my Delaware home in Newark. I came home for good on July 10th, and started looking for a vehicle. Their were several BMW's that looked promising within my search area. Most vehicles were 2007+ with over 1200000 miles or more, then I saw the 2002 BMW x5 with only 69400 miles which seemed to be the right one. I called up Auto Direct for a test drive, and they rolled out the red carpet. Just kidding. The test drive was great. Fred, the sales guy was very nice and professional. I decided to buy the vehicle, and expected to only deal with Fred. I called the dealership to negotiate a sale, and to my surprise, Bob the owner answered the phone. He was very nice and professional also. We talked about the vehicle and everything that was wrong and right with the vehicle. Bob pulled no punches and was to the point. Which I like. He and his staff did not make me feel rushed or taken advantage of once the vehicle purchase was complete. He did everything he said, and then some. I would recommend his dealership because his staff was friendly and professional and honest. What more can you ask for. Service this good is very hard to find in todays' business world. Thank you, David Fyfe More

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While searching for an Eclipse for weeks, we came upon Auto Direct Cars. The pictures of the vehicle depicted exactly what we were looking for, so we called the dealership to confirm the car was still av Auto Direct Cars. The pictures of the vehicle depicted exactly what we were looking for, so we called the dealership to confirm the car was still available. Once we confirmed the car was there, my husband, myself and my 3 children visited Auto Direct Cars. As we were driving to the dealership, I tried to remain realistic and not get my hopes up that the Eclipse would soon be mine. We had been visiting other dealerships and their photos of the car that we would eventually see in person were clearly taken at angles that would lead you to believe the car was in better shape than it truly was. If by chance the car was properly represented, our next hurdle was financing. Other dealerships wanted large down payments and high monthly payments. Thankfully, after so many other dealerships misrepresented their cars and asked for much more than we were willing to pay (there were some credit issues), we gave Auto Direct Cars the chance. When we arrived (During one of the HOTTEST days in July 2013) we immediately went over to the Eclipse we saw online. It was BEAUTIFUL! Every picture that was taken was an EXACT representation of what we were seeing in person. We went inside and met with the staff. This was a no pressure, relaxed atmosphere that went above and beyond to accommodate us. We were given the keys to the car to fully inspect it, they offered to pull the car in the garage to get us out of the hot sun, and offered our kids drinks and snacks. With other dealerships it was a "what you see is what you get" type car. That was NOT the case here. There was a drivers side door handle that was broken and a handle on the passenger seat was missing the plastic cover. Since the car had just recently come in, Auto Direct didn't have a chance to replace them. When we asked if they would be fixed, there was no hesitation and we were told that as soon as the parts came in, they would be installed. Needless to say, I was IMPRESSED! We test drove the car and immediately fell in LOVE. Now it was time to start talking numbers. We were very clear with what we wanted to put down and what monthly payment we were comfortable with; we were also so excited, that we wanted the car that day, without having to come back to complete the sale. None of our requests were to much to ask for and clearly the staff wanted to do all that they could do give us what we wanted (despite the dealership already being closed since we arrived only an hour before closing). Once we received the approval from the bank (which literally just took minutes), we headed over to the Palmayra location to meet with Chad and sign the paperwork. When we arrived there, Chad set up the TV for my 3 children to relax and watch while we went over the paperwork, completely hassle free. From Arrival to Departure, it took us about 2 hours; an amount of time significantly less than we had experienced during previous purchases. We have had the car now about 2 weeks and it has been all that we had been searching for. The follow-up calls to ensure everything was going well was a refreshing touch and proved that Auto Direct Cars truly cares about their customers and their experience with their dealership. We wanted to put newer tires on the car and Bob even set us up with a tire dealer and helped us save a TON of $$$. We truly can't wait to purchase another vehicle from Auto Direct and as soon as the Eclipse is paid off, we will be replacing our family vehicle with a car from Auto Direct Cars. If you have been all over looking for a car or if you are just starting to look, save yourself the time, energy, and frustration and go here FIRST. You will not be disappointed and if they don't have what you are looking for (Although chances are that they will since there are literally HUNDREDS of vehicles) all you have to do is ask, and they will work hard to find what you want. Auto Direct Cars has been a true representation of EXCELLENT customer service. I GUARANTEE that you won't find the care, concern, and friendliness at ANY other dealership. More

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by Diana S from Voorhees NJ | July 13,2013 Went to by Diana S from Voorhees NJ | July 13,2013 Went to see a 2007 cadillac in the rain .Was met by Bob who seemed to really care about his customer by Diana S from Voorhees NJ | July 13,2013 Went to see a 2007 cadillac in the rain .Was met by Bob who seemed to really care about his customers more then just making a sale.His son Chad was great about arranging the finacing for me.Bought the car the next day great running and very low miles.I am a very fussy buyer and noticed no floor mats in front.Bob sent me to a cadillac dealer and paid for the new carpets. and they are great..Now as I said I saw the car in the rain and since saw a small chip in the car ,called Bob he said no problem we will take care of it for you.Now that is great service.I would recommend anyone looking for a nice used car to make this their first stop.Great Job Guys Thanks Again More

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Everyone there was super nice and helpful. I bot a 2005 Camry with low milage and what I thought was a very fair cost. The car seems like brand new. Runs and looks great. But most importantly, when I firs Camry with low milage and what I thought was a very fair cost. The car seems like brand new. Runs and looks great. But most importantly, when I first had reservations about buying the car because I was used to driving a smaller car, no one tried to talk me into it. Or even to try another car just to get me to buy something. There was no pressure at all and their only concern is if I was happy and comfortable. I will definitely recommend them to anyone I know who is looking for a used car. More

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I went to this dealership because it was very close to home and plus it had a variety of cars I was interested in. But the main reason was because I had got into a car accident. The front of my car was ba home and plus it had a variety of cars I was interested in. But the main reason was because I had got into a car accident. The front of my car was bad enough I needed to get another car. When I called Auto Direct Cars in Delran, they were very nice and humble. They all understood my situation so tried their best to make ends meet. I met Chad, one of the owners, which was very pleasant from the beginning. He made it possible for me to start up with a 2007 Pontiac. This car, unfortunately, had a defect on it. It was towed to the shop. They did everything they could to fix the car on whatever it needed. At the end, the car had the same problem, but nobody knew about it. After that, Chad made it happen for me to get into a Toyota Corolla 2005. The car looks good, it runs smooth. The Toyota needed some things updated and fixed for me to be on the road. Even though with all of the frustration and hustle we were all going through with all of the unexpected moments of just trying to have a car; at all times, Bob and Chad kept their cool and were always offering to help in anything that was needed, never backed up and left me hanging. At the end, my Toyota is still with me, doing its job. I thank everyone at the shop for making it possible for me to finally have the car that was most convenient for me and also in good condition. More

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I originally went to this dealership because they had a wide variety of cars to choose from. When I arrived to look around I did not feel pressured or pushed while I was there. This is a good sales techniq wide variety of cars to choose from. When I arrived to look around I did not feel pressured or pushed while I was there. This is a good sales technique because the average car salesman is very pushy and arrogant. I came back to this dealership after car hunting for a week. This was the only dealership that stuck out in my mind in a positive way. I was able to test drive the cars I was interested in and take my time. The employees were extremely helpful in answering any questions I had and working with my needs. I am very satisfied with my new car and I am very grateful for the hard work and dedication these people display. I would definitely recommend this dealership to many people, and I already have! More

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We purchased a Chevrolet Venture minivan from this dealership several years ago, and have had no problems with the vehicle at all. We decided to go back to look for a car for our daughter, and purcha dealership several years ago, and have had no problems with the vehicle at all. We decided to go back to look for a car for our daughter, and purchased a 2007 Chrysler PT Cruiser. After noticing some electrical issues while test driving, the dealership was quick and happy to fix what was wrong, and the car was ready for us the next day. About 20 days later, while our personal mechanic was checking the car over and doing a state inspection, a problem was found with the tires. Even though these are not covered under warranty, the dealership replaced the tires the same day, and even washed the car for us! We have 2 family friends looking for used cars and are sending them to this dealership. We would definitely recommend them to anyone looking for an affordable, reliable vehicle. They are not your typical high-pressure salesmen. They let you walk the lot without following you around, and have bent over backwards to keep us happy. Great experience! More

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The best experience by far. The Service was friendly, honest and trustworthy. I never felt like I needed to haggle with the price nor did I have to make a quick decision. The owner held the car over the honest and trustworthy. I never felt like I needed to haggle with the price nor did I have to make a quick decision. The owner held the car over the weekend until I was able to return with the check three days later. They never asked for a deposit to hold the car just a simple hand shake ( The way business used to be conducted). When I returned to pick the car up it was ready and the entire process took less than an hour AMAZING. I have had the car for over 2 weeks now and it drives great. I would highly recommend anyone who is looking for a used car to give them a call you will not be disappointed. More

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After looking and looking for a Ford Van that WASN'T white, i found a great one at the dealership. I drove over from PA, met with the guys. Great people to work with. Van was ready the next day for white, i found a great one at the dealership. I drove over from PA, met with the guys. Great people to work with. Van was ready the next day for pickup. Easy paperwork and I was on my way. More

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If I could have rated them higher I would have. I had been looking for a car for awhile and dealt with many other dealerships. It was a very frustrating experience. When we arrived here I knew what car I been looking for a car for awhile and dealt with many other dealerships. It was a very frustrating experience. When we arrived here I knew what car I wanted to see. There was no pressure, we were given time to really look the car over. Nobody was trying to "sell" the car and at the same time you don't feel as if you are being ignored. I did not have the greatest credit and they went above and beyond to get me the financing at an affordable rate. I am very happy with the subaru that I purchased and they could not have made the experience any better. I would highly recommend them. More

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