Bob Vitrano
Bob Vitrano at Sullivan Cadillac
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Bob Vitrano | Page 2

Sales & Leasing Specialist

Sullivan Cadillac

4040 SW College Rd
Ocala, FL 34474

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4.8
45 Reviews

Dealership Experience

6 yrs, 8 mos

Languages Spoken

English English

4.8

45 Reviews

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45 Reviews of Bob Vitrano

March 11, 2024

Dealership Rating
Employee Rating

Loved working with Sullivan Cadillac. They really are great and very were very patient with me. Bob & Joe were excellent to work with. More

by bmcaldwell24
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joseph Trott

Mar 13, 2024

Sullivan Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day. Sincerely, The Sullivan Cadillac Team

February 29, 2024

Dealership Rating
Employee Rating

Bob Vitrano, was our sale representative. he was very helpful throughout the process deal went very smooth. More

by draglin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Mar 01, 2024

Sullivan Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Sullivan Cadillac Team

February 24, 2024

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Employee Rating

Very friendly and helpful. I was greeted right away and was asked what I was looking for. Bin took me to the car I described. He then made the buying process easy More

by kduff76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2024

Sullivan Cadillac responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Sullivan Cadillac Team

January 27, 2024

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Employee Rating

My car has been in there twice within a couple weeks for a check engine light. They were unable to diagnose the problem saying they are waiting for further guidance. Meanwhile, it appears that they comple More

by TIMETOCHILL99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2024

Sullivan Cadillac responded

We appreciate your feedback about your experience with us. We take customer feedback seriously and are working hard to ensure that all customers have a positive experience. Please reach out to us if you would like to discuss this further. Sincerely, The Sullivan Cadillac Team

January 25, 2024

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Employee Rating

Always treated nicely and my car is always in good hands with Sullivan Cadillac. Grateful. More

by Deej1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Dept/Edwin Mejia

Jan 26, 2024

Sullivan Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

January 23, 2024

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Employee Rating

it took 2 hrs to complete a oil change and tire rotation. i have a extended warranty. good for 48 months service wrier says it has expired, so had to pay for the service. When i got home found paper work a More

by THEVIL16675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 25, 2024

Sullivan Cadillac responded

I believe the service contract was expired but they told me they got it handled...let me know if all was ok Richard Gruber General Manager

January 17, 2024

Dealership Rating
Employee Rating

Bob did an awesome job by giving me the best deal on my trade in. More

by WMB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 19, 2024

Sullivan Cadillac responded

Thank you for taking the time to share your kind feedback about Bob. Each employee is a valued member of the Sullivan Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Sullivan Cadillac Team

January 09, 2024

Dealership Rating
Employee Rating

Very helpful. Thorough in explaining features and differences in vehicles. Patient with our decision making More

by lcorc2
Recommend Dealer
Yes

Other Employees Tagged: Richard Gruber

Jan 10, 2024

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

January 06, 2024

Dealership Rating
Employee Rating

Dealership worked hard to locate and bring in the exact car we were looking for. Staff was great to work with and we're pleased with the deal we got. More

by rmj2963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 08, 2024

Sullivan Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sullivan Cadillac Team

December 10, 2023

Dealership Rating
Employee Rating

Overall a good experience. The sales process took quite a while, maybe a little longer than expected. An additional service plan was added during the finance process, which i a More

by alekguinn
Recommend Dealer
Yes

Other Employees Tagged: Enoch Mikell

Dec 12, 2023

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

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