Bobby Carroll | Page 11

My recent experience with Goodson Acura was incredible! I was blown away from start to finish. Given that I have several family members in the car industry, and have previously worked at a luxury dealership was blown away from start to finish. Given that I have several family members in the car industry, and have previously worked at a luxury dealership myself, I had incredibly high expectations. To say that all of my expectations were far exceeded would be an understatement. Arthur Dee was the primary reason I explored the idea to return to the dealership. He was incredibly available to both my husband and myself throughout the entire experience. He took care of everything personally and professionally. I’m so grateful for his personalization, generosity, attention to detail and willingness to accommodate the numerous requests we had along the way. Arthur was so thoughtful and arranged for delivery of the vehicle to take place at my office to further provide exceptional service to my husband and I as we were navigating a new baby and an ill family member who was hospitalized. Arthur was so thoughtful in that he would check in on my family and remembered details I didn’t even recall sharing- such an intentional business man! As for the finance department, Giles Wilson was efficient, kind, flexible, and incredibly personable. My time spent with Giles was also seamless and filled with professionalism. At the time of delivery, Whitney Belfer was very warm, knowledgeable, incredibly helpful and beyond accommodating. She was more than willing to help me with the new car features and setting up things to help make the transition smooth. I enjoyed her as my sales consultant very much! While a majority of my time was spent with Arthur, who again, was phenomenal; I have also had several experiences with Darlene Lincoln and Bobby Carroll at this dealership as well. Darlene is such a ray of sunshine and makes initial interactions as well as experiences at the dealership excellent. As for Bobby, he has been an incredible force in our decision to return to Acura as well. He has helped to provide immeasurable service to myself and members of my family for many years. He is exceptional and incredibly trustworthy! Thank you to the Goodson Acura team for all that you did for our growing family. We can’t thank you enough! The Scott family More

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I've been taking my Acura for service at Goodson Acura of Dallas for the past 12 years. Their service is beyond world-class. Excellent. Dallas for the past 12 years. Their service is beyond world-class. Excellent. More

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I always receive excellent service when my MDX needs service. Bobby Carroll is one of the best service agents I have ever worked with. He makes sure your car is serviced with excellence and gets you in service. Bobby Carroll is one of the best service agents I have ever worked with. He makes sure your car is serviced with excellence and gets you in and out without having to sit for hours waiting like I have done at other dealerships. Coming here to Goodson is always a great experience. More

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Ankur's team is top notch! I get great, prompt service and am always well taken care of. If you own an Acura, put Goodson Acura on your go-to list for fast and friendly service. and am always well taken care of. If you own an Acura, put Goodson Acura on your go-to list for fast and friendly service. More

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4 month old car developed dash rattle driver side due to Warped Garnet . Took a few days but excellent result. Complimentary car wash & vacuum could have been a little better but it’s ok. Service prompt & Warped Garnet . Took a few days but excellent result. Complimentary car wash & vacuum could have been a little better but it’s ok. Service prompt & friendly always @ Goodson. My 2d RDX there More

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Khang and Bobby are outstanding! Khang is my trusted advisor on my Acura MDX. He makes recommendations to keep my car running well and takes the time to explain it. I highly recommend Goodson Acura, the advisor on my Acura MDX. He makes recommendations to keep my car running well and takes the time to explain it. I highly recommend Goodson Acura, they set the standard for outstanding service. They know ‘how’ to take care of their customers, and they do it!! Thanks Khang, you make the difference for me! I appreciate you. More

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Great experience, Bobby Carroll and the entire staff at Goodson Acura were excellent. Highly recommend to anyone. I trust the advice that Bobby gave me. Goodson Acura were excellent. Highly recommend to anyone. I trust the advice that Bobby gave me. More

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Great customer service! Service advisor and entire team very friendly and helpful. Gave me a nice loaner vehicle let me keep it overnight as my vehicle was not finished very friendly and helpful. Gave me a nice loaner vehicle let me keep it overnight as my vehicle was not finished More

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This is a great dealership that cares about customer service above all else!! All personel was friendly and took the time to answer all questions. service above all else!! All personel was friendly and took the time to answer all questions. More

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They treat all of their customers like the are the most important customer they have no matter how busy they are. I have recommended them to several people who have actually purchased cars from them. My f important customer they have no matter how busy they are. I have recommended them to several people who have actually purchased cars from them. My father was in the heavy duty automotive business and he treated his customers the way Goodson treats their customers. It is reassuring to know that there are places who actually value their customers. I cannot say enough good things about this dealership. More

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