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Bobby Carroll
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98 Reviews
98 Reviews
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98 Reviews of Bobby Carroll
September 14, 2020
This is a great dealership that cares about customer service above all else!! All personel was friendly and took the time to answer all questions. service above all else!! All personel was friendly and took the time to answer all questions. More
by ashleymullican
Other Employees Tagged: Khang Nguyen, Jonathan Valdez, Russell Van Meter, Veronica Rios , Lashon Avery, Hayley Jones, Jarron Reed, Dane Uter
Helpful 
September 04, 2020
They treat all of their customers like the are the most important customer they have no matter how busy they are. I have recommended them to several people who have actually purchased cars from them. My f important customer they have no matter how busy they are. I have recommended them to several people who have actually purchased cars from them. My father was in the heavy duty automotive business and he treated his customers the way Goodson treats their customers. It is reassuring to know that there are places who actually value their customers. I cannot say enough good things about this dealership. More
by doxylover
Other Employees Tagged: Khang Nguyen, Veronica Rios , Dane Uter
August 27, 2020
Goodson Acura is an excellent dealership to do business. Always very attentive to all your vehicles needs and customer service great service. All the employees have treated me with great customer care/servi Always very attentive to all your vehicles needs and customer service great service. All the employees have treated me with great customer care/service . Goodson Acura is amazing! More
by Krisx
Other Employees Tagged: Khang Nguyen, Jonathan Valdez, Russell Van Meter, Veronica Rios , Lashon Avery, Hayley Jones, Jarron Reed, Dane Uter
August 21, 2020
There is a level of service that is rare and I just experienced it at Goodson Acura in Dallas with Bobby Carroll. When a service representative leads you from start to finish, taking the initiative, t experienced it at Goodson Acura in Dallas with Bobby Carroll. When a service representative leads you from start to finish, taking the initiative, telling you everything you should know in addition to the answering the questions that you have asked then that is great customer service. Plus, he seems like a great guy! More
by PaulN
August 19, 2020
Was very pleased with the service agent accommodation is assistances to call the company and stayed forced in getting the answers that was not returned assistances to call the company and stayed forced in getting the answers that was not returned More
by debbieferguson719
Other Employees Tagged: Jonathan Valdez
July 09, 2020
My Goodson experience was very good. They offered Great My Goodson experience was very good. They offered Great service: - The staff was considerate of my needs and time, - They were professional in del My Goodson experience was very good. They offered Great service: - The staff was considerate of my needs and time, - They were professional in delivering service,, & - They were knowledgeable and competent for my particular issues. More
by Nvbrown3
Other Employees Tagged: Khang Nguyen
July 07, 2020
Eric Johnson in service is wonderful!! We have used him for years and he is always a wonderful service advisor. Grateful to have his help! for years and he is always a wonderful service advisor. Grateful to have his help! More
by AshleyScott
Other Employees Tagged: Darlene Lincoln , Eric Johnson
February 07, 2020
Grateful to be a Goodson Acura Customer Customer Service is the key reason I chose Goodson Acura to replace my 2001 Acura 3.2 CL Type S Coupe. A CLASSIC. Yesterday was my second routine main Customer Service is the key reason I chose Goodson Acura to replace my 2001 Acura 3.2 CL Type S Coupe. A CLASSIC. Yesterday was my second routine maintenance appointment at Goodson. I arrived early and was greeted promptly at 7:00 am by Khang Nguyen. He was polite, professional and efficient. Superlative service starts at the top of an organization. At Goodson, it's began Bobby Carroll with whom I communicated originally about the service of my old Acura. Thank goodness I can trust Goodson Acura with my car maintenance. More
by SMT Loyal Acura Owner
Other Employees Tagged: Khang Nguyen , Jose Moses!!! Fantastic asset for Goodson.
January 09, 2020
Car Vandalized at Goodson As a 10-year owner of two Acura TSXs, both of which had all their work done at Goodson, I was horrified to have the Goodson carwash return to me my pr As a 10-year owner of two Acura TSXs, both of which had all their work done at Goodson, I was horrified to have the Goodson carwash return to me my pristine TSX with a slashed leather seat, black gunk ground into the pale leather and a waxy substance smeared all over the windows. I asked the service manager to check the security video and identify the vandal. He said, "It won't show what happened inside the car." I said, "It will show the vandal who got IN the car, and the police can investigate." He refused, falsely claiming that all the carwash guys had been with him for years and are reliable; in fact, I knew Goodson had recently replaced them with an outside contractor! He also said what happened was "normal wear and tear"!!!!! So Goodson insultingly took no responsibility for damaging my vehicle. And, since I'd purchased an extended warranty through Goodson, expecting them to do the warranty work, I now must pay a $100 deductible for each warranty service done elsewhere, which obviously is necessary to avoid further property loss. This misconduct highlights why car dealerships traditionally have sleazy reputations: Unethical practices and well-documented SEXISM. So, women: Ignore Goodson's hype - it's still 1950 at Goodson Acura! More
by Never Again at Goodson
Other Employees Tagged: Dane Uter, Assistant manager of dealership
