B o b b y I s A c e s won't go there if he's not there
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by EKBMIAMI
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
Bryan College Station Toyota responded
Thank you for the great feedback! We’re glad to hear Bobby continues to provide the kind of service that keeps you coming back. We truly appreciate your support and your trust in Bryan College Station Toyota.
I dealt with 5 different persons.
All of them were outstanding and my suv left for the better.
All of them were outstanding and my suv left for the better.
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by rregreen
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
Bryan College Station Toyota responded
Thank you for sharing your experience with us! It’s great to hear that every team member you worked with made a positive impression and that your SUV left running better than before. We appreciate you taking the time to leave feedback and are grateful for the opportunity to care for your vehicle.
Went in with the infamous weird noise under the hood.
I was a little taken back when a repair was done I didn't give authorization on. There was some glitch in their/my phone (Bobby and I could talk to a
I was a little taken back when a repair was done I didn't give authorization on. There was some glitch in their/my phone (Bobby and I could talk to anyone else but each other). When I went to check on my vehicle, Bobby assured me that the repair was only done because it fell under warranty. He advised me of a filter needing changing, and he said it's something I can do. A worrisome situation turned out ok.
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by RKYMTN3072
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
Bryan College Station Toyota responded
Thank you for sharing your experience. We understand how concerning it can be when something is repaired without clear communication, and we appreciate your patience while the phone issue was sorted out. We’re glad Bobby was able to explain that the repair was covered under warranty and help turn the situation into a positive one. Thank you for trusting us with your vehicle, and we appreciate your feedback.
Got in and got out.
Didn't try to upsell me and took care of exactly what I was needing done with no high pressure to add on. Carey and Bobby have both been great to wor
Didn't try to upsell me and took care of exactly what I was needing done with no high pressure to add on. Carey and Bobby have both been great to work with each time I've gotten service at this location! Not sure how it would have gone if I hadn't scheduled and appointment or not arrived at my slotted appointment time but as long as you do that seems to be a quick thing!
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by kisskillme0329
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Bryan College Station Toyota responded
Thank you for sharing your experience! We’re glad everything went smoothly and that Carey and Bobby took great care of you with no pressure. We appreciate you scheduling ahead and are happy to hear your visit was quick and easy.
I have been working with Bobby Hall for several years
now. He is really easy to deal with, quite knowledgeable, and strives to get this done right and on time. He is a main reason I keep coming back.
now. He is really easy to deal with, quite knowledgeable, and strives to get this done right and on time. He is a main reason I keep coming back.
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by joshua.wand
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Bryan College Station Toyota responded
Thank you for your loyalty and sharing this wonderful feedback! We’re glad to hear Bobby has been such a consistent and knowledgeable partner over the years. His dedication to getting things done right and on time truly makes a difference. We look forward to continuing to take care of you.
BCS Toyota and Bobby Hall and the service people always
do a great job. Fast and courteous service.
do a great job. Fast and courteous service.
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by CAROLSTANLEY
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Bryan College Station Toyota responded
Thank you for the great review! We’re glad to hear Bobby Hall and our service team continue to provide fast, courteous service. We appreciate your trust look forward to helping you again.
Great experience.
Doing a great job! Keep it up. Bobby is great at what he does.
Doing a great job! Keep it up. Bobby is great at what he does.
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by david@fbcbryan.org
Verified Customer
Verified Customer
Feb 09, 2026 -
Bryan College Station Toyota responded
Thank you for the kind words! We’re glad you had a great experience and truly appreciate the encouragement. Bobby does an excellent job, and we’ll be sure to share your feedback with him. We look forward to seeing you again at Bryan College Station Toyota!
Customer Relations Manager
customerservice@purdygroupusa.com
Good, quick service.
Representatives were courteous and took time to answer questions. Good explanations of how the issue was resolved.
Representatives were courteous and took time to answer questions. Good explanations of how the issue was resolved.
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by hwh9000
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2026 -
Bryan College Station Toyota responded
Thank you for your feedback. We are glad our team provided quick service and clear explanations. We are here whenever you need assistance again.
Customer Relations Manager
customerservice@purdygroupusa.com
I normally don’t write reviews, but I feel compelled to
share my experience with Bryan College Station Toyota.
I purchased a vehicle and, during service, experienced a severe misdiagnosis that left my v
share my experience with Bryan College Station Toyota.
I purchased a vehicle and, during service, experienced a severe misdiagnosis that left my vehicle unsafe to drive. This resulted in 48 hours of lost work, disruption to my family, and significant stress. During this process:
• Multiple service visits were required before the correct issue was identified.
• Communication from the dealership was delayed and often non-existent, despite repeated attempts to reach management via email.
• Requests for basic customer accommodations, such as a loaner vehicle, were denied.
I also escalated the issue to Toyota’s Executive Office. Despite my efforts, including providing full documentation of the disruption and lost wages, no goodwill accommodation or resolution was offered.
This review is not about warranty or repair costs; it is about the handling of the customer experience. I share this only after attempting to resolve the matter privately through dealership management and Toyota Corporate.
Timeline note: As of March 2026, multiple attempts to address this situation have not resulted in any meaningful resolution. I would welcome the opportunity to update this review if the dealership demonstrates customer care and accountability.
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by Customer
Jan 27, 2026 -
Bryan College Station Toyota responded
We are truly sorry for the frustration and hardship this situation has caused you. We completely understand how upsetting it must have been to have your Highlander held up for so long and to experience the lack of communication during that time. After reviewing the situation, it appears the issues—including the installation of different-size tires—originated with the dealership where you purchased your vehicle. The General Manager and Service Director involved are from that original dealership, which unfortunately impacted the efficiency and support you received.
We deeply regret how this affected your time, schedule, and trust in the process. If you would like to discuss this further, please reach out to our Customer Relations Manager at customerservice@purdygroupusa.com. Your feedback is important to us, and we want to ensure your concerns are heard.
Jan 29, 2026 -
Customer responded
UPDATE [Jan 29]:
I followed the instructions in the Owner Response below. I immediately emailed the Purdy Group Customer Relations address provided with my full case details. It has been over 24 hours, and I have received ZERO response. Do not reply to my review acting like you want to help just to look good for the public. If you actually cared, you would have answered the email you told me to send.
Apr 03, 2026 -
Customer responded
Update: One week after final communication, no follow-up or customer recovery effort has been made. Posting this update to reflect the completed outcome of the situation.
Apr 09, 2026 -
Customer responded
Final clarification:
The dealership confirmed privately that warranty obligations were met. My review has never disputed the repair coverage itself. My concern has always been the customer experience during the diagnostic process — specifically the multiple visits, lack of proactive communication, and the extended downtime, which created significant disruption to my work schedule and required substantial adjustments to my family’s daily responsibilities.
I’m sharing this only to clarify context for future customers. At this point, I consider the matter closed.
Years ago I had multiple bad experiences with the service
center and/or with Bobby. One was waiting 3 hours for a scheduled oil change with no updates the whole time.
That has completely changed. The servi
center and/or with Bobby. One was waiting 3 hours for a scheduled oil change with no updates the whole time.
That has completely changed. The service techs worked on a CV Boot for my suv and damaged something that caused my car to have an awful noise. Things happen, and I wasn’t upset about that. I texted in and got an appointment as soon as they had time. They fixed their mistake and Bobby kept me updated and did the right thing by not charging me. It was a great experience and the dealership held up the integrity I was hoping for.
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by nbajam951
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2026 -
Bryan College Station Toyota responded
Thank you for taking the time to share this—it truly means a lot. We appreciate your honesty about your past experiences and are glad to hear how much things have improved. We’ll be sure to share your kind words with Bobby and the service team. Thank you for giving us the opportunity to earn back your trust. We’re grateful for your business and look forward to continuing to provide the level of integrity and service you expect.
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