Brad Fischer | Page 21

Perfect ! I researched, called then drove almost 300 miles to find that I made the perfect decision. Chevist Mitchell gets 5 stars from me ! HAPPY BUYER ! I researched, called then drove almost 300 miles to find that I made the perfect decision. Chevist Mitchell gets 5 stars from me ! HAPPY BUYER ! More

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Exceptional personalized online buying experience! This was my second online buying experience from Silver Spring Mercedes-Benz. It was also my second time working directly with (Celestine) Lovence thr This was my second online buying experience from Silver Spring Mercedes-Benz. It was also my second time working directly with (Celestine) Lovence through the online selection, pricing and delivery of my vehicle. What drew me first to working with Lovence was how quickly he got back to me. What made me come back was his exceptional personal service. After making my online selection we exchanged a few couple emails and set an appointment. Lovence greeted at the door. He was attentive and professional and made good use of our time. I was also greeted by Jim Elefantis. Behind the scenes Jim's team ensured my vehicle was ready and my paperwork was complete. It was with this level of precision we expect from Mercedes-Benz that Lovence, Jim and Brad Fischer (Finance) made sure my buying experience exceptional. After we were done with the paperwork, Lovence helped orient me to the features of my new vehicle. He helped me gather my things from my trade-in. Even made sure I had my ez pass. Later that night he checked back with me to make sure I made it home safe and to check if I had any questions. He even helped set me with setting up my Mercedes me App. Thank you, gentlemen! More

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The best car buying experience I've ever had!! I was in the market for a vehicle upgrade and came across a beautiful 2018 Mercedes Benz CLA250 with extremely low miles and an AMAZING price. I sent I was in the market for a vehicle upgrade and came across a beautiful 2018 Mercedes Benz CLA250 with extremely low miles and an AMAZING price. I sent an inquiry to the dealer to confirm that the vehicle was available. No more than 5 minutes later, I received an email from Khalil Nuri letting me know the vehicle was available. Shortly after that I was contacted by Sales Consultant Chevist Mitchell. He introduced himself and was very pleasant in asking if I would like to make an appointment to come in to view and test drive the vehicle. I informed him that I would and he proceeded to schedule an appointment for me the following day. I let him know that I only had evening availability and he was gracious in letting me know that whatever time worked for me, worked for him. The day of our initial appointment I ended up needed to postpone one day because my husband could not accompany me. Chevist was super accommodating and rescheduled our appointment to 7:30pm the next day. Upon arrival to the dealership, we were met with a warm welcome from Chevist. We went to his desk and discussed the 2 cars I wanted to have a look at. when he looked up the initial car that I fell in love with, we realized that it had been sold. He worked diligently in finding a comparable vehicle for me, but I informed him that I already had a backup in mind. Low and behold, the vehicle was already parked outside as if it were waiting for me! :-) Chevist was very thorough in going through all of the features of the CLA and extremely knowledgeable in all that the vehicle had to offer. He initially drove the car off of the lot and let me bring it back in. He was so amazing in his descriptions and explanation of the vehicle and it's features, that I was pretty much sold on it as soon as we arrived back to the lot. That was until he pulled the 2016 C- Class around that I had also asked to see. Despite it being after 8:30pm at this point, and the dealer closing within 30 minutes, Chevist took his time and went over the differences in the c class and also took me out on another just as thorough test drive. When we arrived back at the dealership, my mind had been made...I was choosing the C Class! After informing him of my decision (after 9pm- dealers closing hours) he got to work on getting the process started. We walked in the door with financing and informed him of this. After he got the basic info from us, he passed our info to Brad in Finance and Brad eagerly got to work. I felt bad that it was beyond their closing hours, but they didn't seem to mind at all. After a few minutes, Brad came back and let us know that though we had already had financing, that he may be able to get us a better rate through MB. We told him that it was OK to try and he attempted that evening but was unable to get through to them. In efforts not to hold us any later that necessary, we used our pre-approved financing and were out of the door shortly after that. Chevist and Brad planned for us to return on Friday because it was so late, my vehicle was not able to be detailed and cleaned up- but that didn't matter to me because I was in my lovely new Benz!! We received a call from Brad in finance yesterday (on his day OFF :-) , informing us that he not only was able to get us approved though Mercedes Benz, but that he was able to get our rate cut in half from the rate of the lender that we had our pre-approved financing from, but that the approval also included a tire and rim protection package that I initially inquired about but our pre-approved lender wouldn't agree to. So now we are set to return on Friday for a full thorough detailing of my new baby and to sign new papers on our significantly improved offer!! This by far has been the most pleasant, stress-free, and amazing car buying experience that I have ever had. I would like to personally thank Khalil for the initial contact, Chevist Mitchell for being an AMAZING sales consultant who was personable, friendly, knowledgeable, thorough and patient, Brad in Finance for not only closing the deal for us, but going back to make sure that the deal was the one that was in our best interest (especially on his day off), Jay (The sales manager I believe)for being there until we were all squared away, and lastly, the Night custodian who couldn't close up shop until we were out of there. Despite the late hours in which our experience rolled into, everyone remained friendly and professional and we are very gracious and appreciative for it. SO, after my VERY long winded review, if you are in the market for a Mercedes Benz, Silver Spring the place to go and Chevist and Brad are the men to see! Thank you all so very much! More

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Outstanding Customer Service - Second To None I had an amazing experience working with Charlie Miller at Mercedes Benz of Silver Spring. I was shopping around to purchase my first MERCEDES and I w I had an amazing experience working with Charlie Miller at Mercedes Benz of Silver Spring. I was shopping around to purchase my first MERCEDES and I wanted to make sure I made the right purchase with the right dealership. In speaking with Charlie Miller he made sure that everything was clearly explained and he wasn’t the average salesman. He was patient and took time to learn about me and and my family. That is a rare quality as people often forget that sales is more than a transaction it is building relationships. Other than loving the car that Charlie presented I made the purchase because he reassured me that he would be there in the event I had any concerns in the future. In addition he didn’t just pass me of to the Finance department to complete the purchase but he stayed back to thank me for allowing him to serve me. Shout out to Finance Manager Brad Fischer who was just an amazing partner in this buying process. He educated me on the financial process of owning a MERCEDES and I am now more informed on the owner expectations. Thank you gentlemen and I am now a Mercedes Benz believer just because of you. For the behind the scenes team (service and management) thank you very much for all you do. Even though the vehicle was preowned it sure felt like a brand new vehicle coming off the lot. MERCEDES BENZ of SILVER SPRING is the REAL DEAL. More

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Excellent Dealership! Professional Sales and Office Staff! My dealings with MBSS were exclusively online until the day that I actually picked up my new Merz and traded my BMW. I have many years of experience i My dealings with MBSS were exclusively online until the day that I actually picked up my new Merz and traded my BMW. I have many years of experience in purchasing vehicles but none ran as smoothly and with such little stress as this transaction. I have already recommended this dealership to others. Mr. Nichols and Mr Nuri's initial responses to my email inquiries set the tone for the transaction and eventually caused me to pass other MB dealerships for MBSS. Mr. Stanford had my car waiting for me when I arrived. The necessary paperwork was completed by Mr. Fischer who did not try to up-sell products that would not be needed based on my planned usage. Mr. Elefantis made me feel like i was part of the MB family. Mr. Robinson was perhaps the icing on the cake. His enthusiasm as he explained and demonstrated MBUX was contagious. More

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Not a one and done for me! Lester was great! I drove from Pittsburgh, PA to complete the purchase and drive my Certified Pre-Owned GL450 home and the process was seamless. Leste Lester was great! I drove from Pittsburgh, PA to complete the purchase and drive my Certified Pre-Owned GL450 home and the process was seamless. Lester made me feel as if I were buying a new car... Thank you, Mr. Lester More

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Exceeded expectations Charlie and Jim went far beyond what was required in making sure I wound up with the correct car. I actually leased a different car, and when I decide Charlie and Jim went far beyond what was required in making sure I wound up with the correct car. I actually leased a different car, and when I decided I had made the wrong choice, they went to bat for mean and solved my problem, leaving me more tha happy. Doubt if this would have happened at many other dealerships. More

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Most amazing experience I want to start out by saying that this Mercedes dealer is by far the best dealer I have had the pleasure of doing buisness with staff was amazing mos I want to start out by saying that this Mercedes dealer is by far the best dealer I have had the pleasure of doing buisness with staff was amazing most helpful people your going to find super knowledge about the cars and answered all my question and explained every step of the way something you don’t see anymore the sales man I had the pleasure of dealing with is Charles G Miller he was simply amazing he made sure to explain every step on purchasing my car he took the time to look and find answers to all my question he was patient with me and made sure I got a great deal on a beautiful car that I wanted didn’t have to back and forth on the negotiation he just gave me the best deal possible I would recommend looking for Charles as a sales person best experience you will have and then there was Brad fisher the finance manager who also was amazing extremely professional he made it mission to help me get the best rates and took his time to go over every single paper I personally recommend this guys and the dealer for anyone that’s looking into purchasing a Mercedes Benz for the first time or as a new vehicle will definitely be buying from them again More

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Second to none!!! I recently purchased a C300 4matic convertible and it was the smoothest and most painless experience I have ever had when purchasing this car. I highl I recently purchased a C300 4matic convertible and it was the smoothest and most painless experience I have ever had when purchasing this car. I highly recommend that if one is looking for a Mercedes make Mercedes -Benz of Silver Spring your first stop, I can assure you that you will have no regrets. Make sure you deal with Lester in sales and Brad in finance. They are friendly, and total professionals. More

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Streamlined Transaction! Ty made this transaction convenient for me and was highly responsive to my requests! He was very pleasant to work with and made my experience memorabl Ty made this transaction convenient for me and was highly responsive to my requests! He was very pleasant to work with and made my experience memorable! More

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