Second time at this dealership, same wonderful experience. Jay the manager was very professional and flexible and he hooked us up with a great sales associate, Rod Durden who made sure that our vehicle transaction was flawless. We live in VA, but will always go the extra mile for great customer service. Thank you!!!
"Great Customer Service"
- Ms. I Love My SUV
"Great Customer Service" is an understatement. My sales consultant Rod Durden made my car buying experience excellent. He was kind, knowledgeable and patient. I was very pleased with his professionalism so much so that this is my second car that I purchased with him. After purchasing my car he has called and emailed me to make sure that I am pleased with my purchase. I highly recommend Mercedes-Benz of Silver Spring based on my interaction with Rod Durden, Jay Son, Dorit Figueroa, and Khalil Nun.
"Celestin Lovence took exceptional care of our needs. Thank y"
This is the second new car we have purchased through Celestin. We returned because of the excellent service and attention to detail he provides. He is friendly and professional. No a high pressure sales techniques used. He listened to what was important to us and delivered what we wanted. Thanks for a great job!
"Red Carpet Treatment "
This dealership is very well organized. The sales team, especially Mohammad Talayi was extremely friendly and knowledgeable and took time to thoroughly review the best options that suit each individuals needs. His pleasant demeanor in tandem with the assistance of management and finance resulted in a timely, efficient, and pleasant transaction. I highly recommend this dealership to everyone.
"I have a great experience Silver Spring Mercedes-Benz! "
I have a great experience Silver Spring Mercedes-Benz! Especially, I appreciate Rod Durden and Jay! They are really dedicated care about customer and work so hard and make it happen! I highly recommend Rod Durden and Jay!
- Mr. Wrinkles 123
The information was very helpful and they were sincerely interested in making sure I was pleased with my purchase.
I got exactly the car that I wanted. It was very convenient that they could handle the financing from my preferred credit union.
One suggestion...anything in the future that could be done to decrease paperwork and time would be nice.
"Best shopping experience "
I was so impressed by the way I was treated at this location. I felt like a valued customer. From the sales representatives to upper management, all were kind and very welcoming. Mohammed talayi helped me pick out my dream car with an amazing deal. He worked closely with jay son to accommodate a deal that was best for me. I highly recommend this location and their service. Very impressed!
"Excellent experience, Mo is a fantastic guy!"
We had the pleasure of working with Mohammad (Mo) for our car purchase, we had a great experience working with him. He took the time to explain everything we needed to know about the deal, helped us get the best price possible, though it required him to go back and forth with this manager, and made sure we left the dealership happy. We really believe Mo went above and beyond for this transaction. Mo is a very hard working person, honest and very throughout. We highly recommend Mo and cannot describe how happy we were working with him. Definitely five star service.
"Easy Lease Exchange"
- Spicer family
From my initial phone call with Jay I could tell this was going to be a great experience! My salesman Lovence was on top of his game when we arrived the vehicle was ready for my test drive, he thoroughly explained the features and made sure I was happy with the color and style of my vehicle. Finance was quick and funny. They made the whole lease exchange process easy and enjoyable. I will be back and would easily recommended anyone else to go to them.
"First time Mercedes C300 buyer!"
Today was my first time buying a Mercedes (and a new car of any kind for that matter) and the experience with my salesperson Mohammed was a breeze! We came looking at a used loaner car and walked with a great lease deal on a new C300 with payments that were substantially less than on the used car. Mohammed was very knowledgeable about all the features on the car and very helpful in explaining how to use each of them. The car is beautiful and Mohammed and his manager, Jay Son eased us through the whole process and made it fun. We well definitely be return customers. Terry in Finance was awesome as well and gave us some great advice on how to save some money in the process. I am thrilled with our new C300 and the experience overall was great. Thanks Mohammed, Terry, and Jay and everyone at MBSS!