"Alexis Gutierrez was so friendly and wonderful to work..."
Alexis Gutierrez was so friendly and wonderful to work with! Knowledgeable, made me feel comfortable, answered all my questions and provided an amazing first car buying experience for me! Highly recommend him to anyone!
The whole process was quick and easy and he was a delight to be around!! :)
I also worked with Brad Jones via email & phone and had a great experience with him as well! Very helpful, honest and helped me get the perfect car with all the specifications I asked for!
"We are impressed with our recent car buying experience at..."
We are impressed with our recent car buying experience at Heritage. Every person we encountered treated us as if we were your only customer. Along with FANTASTIC HANDLING of us by your people, your processes, and technology our deal went very smooth.
"I can not believe I have a 2121 RAV4 Prime in my..."
I can not believe I have a 2121 RAV4 Prime in my driveway. I want to give full credit to Mike Bay for making it happen. For kicks I made an inquiry on Cars.Com to see who and where the Prime was in stock. Shortly afterward Mike is in touch with me and the AWESOME COMMUNICATION continued. Mike sent videos, spec sheets, and other resources to help me make a buying decision. Mike is engaging, personal, and a true professional. THANK YOU MIKE !
"Outstanding experience with James!!! He was very pleasant..."
Outstanding experience with James!!! He was very pleasant and easy to work with. Absolutely made the buying experience pleasurable. Would recommend seeing him for your next purchase.
"Ali was amazing, he got me in the truck I wanted for a..."
- Joey P
Ali was amazing, he got me in the truck I wanted for a great price. I had contacted several toyota dealers in the area, and felt that Ali and his sales partner, Brad, listened to what I wanted and weren't super pushy. They really put the decision making in my hands. On top of all that, without seeing any other quotes, they beat all other on the road prices I was given. Ali, even came and picked me up at home and was with me through each step of the buying process making sure I wasn't just bounced around from financing to detailing, or just waiting around. He really did a great job, big shout out to the whole sales team, finance team, and detailing crew.
"James is amazing! He’s very professional, great sense of..."
James is amazing! He’s very professional, great sense of humor and very knowledgeable. I will definitely recommend him and Heritage Toyota to friends and family that are in the market.
I was looking at a used vehicle online and it was listed at Heritage of Catonsville but was actually located in Owings Mills and I wasn’t sure if I was going to like the vehicle that I had chosen so I went to the other dealership where the car was located (not Catonsville) and took a test drive. I surprisingly liked the vehicle but the price was a little more than I had budgeted and this dealership would not consider any discount to try to appease me , so I left and continued to look for something else. I received multiple emails and calls from the Catonsville dealership inquiring about the car that I was interested in and I told them my story. I thank them for bringing the price down to within my budget , this is customer service! I also was elated when they understood my problem getting over to Catonsville to pick it up so they delivered it. WOW!!
Other Employees Tagged:
"So far, so good"
Haven’t decided on a vehicle yet but they are helping me with the process. Test drove a Tacoma Sport but would like to try something with a gentler ride.
We recently purchased a 4Runner from Heritage Catonsville and it could not have been a better experience. My wife has been very frustrated and disappointed with past car buying experiences and was dreading the process this time. However, we both were extremely impressed with Ali and Brad. They were straightforward, friendly, knowledgeable and efficient; if every car buying experience could be like this consumers would have a much more favorable opinion of dealerships and the sales process. We recommend Heritage Catonsville and Brad and Ali to anyone looking for a new or used Toyota.
"An Amazing Car Buying Experience"
- Rich Goodman
I had a phenomenal experience while buying my Toyota 4Runner. The sales staff and finance staff were simply awesome. They went above and beyond. They made what is normally a painful experience enjoyable . Thank you to all the people that made this possible: the internet manager Brad J, my awesome salesman, Mark T, the manager, Eric L, and the finance manager, Latoya G. They were all great. I would/will recommend them to anyone. If i could give 6 stars, I would!!
Other Employees Tagged:
, Erick, Lopez, Latoya Gardner