"Buying a new Audi "
I was able to do everything online mostly due to the fast and overall great communication with Kathleen. Once I arrived, everything was dialed in, and on point, I felt very welcomed/valued. Patrick and Sigve did an excellent job of taking their time with me but never wasting it, as they only focused on what was important. I am happy I bought my RS3 from Audi Beaverton.
"Service in SPEED & efficiency"
Not enough manpower in the finance area only one person is in charge of closing the purchase that Saturday morning. Some misleading selling of the additional services which I decided to cancel that additional coverage but I waited over an hour to get the matter taken care of. The sales staff was very apologetic keeping saying sorry but no solution on how to speed up the process so I don’t have to wait any longer. Finally the person in charge of finance came to resolve the issue in less than 10 minutes. The most ironic part was his solution was one of the options that I suggeated to them earlier which was denied. althought this was not so nice incidence that happened, but I have to said overall the sales team was very courteous and respectful. It is the management team needs to look at the resources allocation to avoid bottleneck to improve the overall end to end service level are pleasant and consumer satisfactory. Finance team shall stick with finance not try to sell additional service policies when they are not the true expert in the area. In conclusion, I still would rated them high in the overall experience in purchasing my Audi car at Audi Beverton.
We came into Audi Beaverton feeling there was a 50/50 chance we would walk out committed to a vehicle. Juan was very helpful and showed us a few year old A3s, which was what we were looking for. After test driving a few, we found one that we were interested in purchasing. We gave our range and Brad Russell worked to bring the price to an agreeable amount. It was quite a painless experience (and I usually find this process very painful!), so we were very pleased with our overall experience.
"Beaveton Audi Experince is the best!"
- Deutsche Auto
This is the second Q5 leased from Audi Beaverton.
They listened to my needs, found the vehicle and made the deal simple.
Sales and Management Team are great to work with and they really love the
"Patience and professionalism "
Buying a car is often stressful
This experience was different to say the least
Craig was super patient with us until we decided
Once the decision to buy was made MR. Fleishman was on top of itiys the first time I bought a cat and didn’t second guess it after leaving
"Great Experience "
We never felt pressured into buying the car we were looking at even though it was between Audi and a different brand. It was known we were looking at another brand but the staff seemed confident in their approach. Our requirements were stricked and end the end we were satifyied with The terms and the car exceeds my expectations, great car!
"Mary's new Audi Q-5"
We visited another Audi dealership and were not made as comfortable as Doug made us feel. I told Doug what we wanted and asked for his best price and we walked away with a deposit on a 2018 Florett Silver Prestige Q-5. Our only gripe are the 2 months in delays in receiving our new vehicle caused by hurricanes, floods and minor shipping damage.
To help ameliorate the delay Brad offered us the Audi Care Plan and to compensate our excess travel expenses which made us a bit more comfortable.
When we were able to pick up the new vehicle Doug spent all the time we needed to get oriented with many of the attributes of our wonderful machine.
"My experience was good . I like customer service and that's "
My experience with the people at the dealership was of a high professional level. I was treated with respect by everyone I had contact with. I would strongly recommend buyers give this dealership an opportunity to help them with their car buying experience. Also the service department was great and very professional. They were ready to help and the car loaner they provided was almost new. Overall a very good experience at this dealership. Thank you
Other Employees Tagged:
, I can't remember the names,sorry. But if you look at my car record you can get the names of all of the people that help me and patt them on the back because they were all very helpful. Thank you to all of you
"Easy and flexible."
I ordered a 2017 A4 AllRoad from Audi Beaverton to get all the options that I wanted and none that I didn't. It was an easy process; I did it on-line and over the phone. The factory upgraded my order to a 2018 at no additional charge since they did the new model change over early. The sales team mapped over my requirements to the new model offerings which were slightly different in 2018. When I picked up the car, I signed all the papers in less than 10 minutes.
"This should be the Industry Standard"
As any consumer does, you shop around for the best deal even after a positive experience. However when that trend of great experiences exceeds your expectations, that now becomes a Standard. I can honestly say as a consumer where I have shopped around before each purchase, coming back to the Industry Standard and have them exceed your expectations not once, but now four times is exceptional in it's own right. With another Audi dealership very close by, one can become complacent and return to the closet one, but I didn't and shopped the other dealership as well. Showrooms are comparable, product offering, they are come from the same source, no issues there and people, well both dealerships have great people. Consumer experience, attention to detail and customer service, to consider the whole package, Sunset is where they have managed to corral this experience into one where they knocked it out of the park. Patrick Curb has serviced me throughout the years and his level to detail and attention to the small things has not dropped one iota, rather I would say he has stepped up his game and continued to be the face of forward progress for the Brand and this dealership. Thank you Patrick Curb!