Branan Lake | Page 2

Faricy Chrysler Jeep responded

Thank you — quick and thorough is the balance we aim for, and never rushing a customer's questions is a big part of it. Ashley and Branan will be glad to hear it. We appreciate your business.

Faricy Chrysler Jeep responded

Thank you for five vehicles and years of trust — and thank you for being straight with us about this one. You're right. If the readings came back in the green, the right move was to call you, tell you it wasn't needed, and let you decide. Charging $200 for work you didn't need isn't how we want to do business, and we'd like to make it right. Please contact our service manager directly and we'll take care of it. We're sorry for the frustration, and we don't want this to be what you remember about us.

Faricy Chrysler Jeep responded

We’re sorry for the lack of communication surrounding your appointment. When an appointment is scheduled weeks in advance for a specific concern, we should have communicated with you ahead of time if the technician needed to diagnose your transmission was not going to be available. We’d appreciate the opportunity to make this right. We would be happy to arrange to pick up your Jeep, have our team complete the transmission diagnostics, and return it to you when we’re finished so you don’t have to make another trip to the dealership. Please contact us directly so we can coordinate a time that works for you. We apologize again for the poor communication and appreciate you bringing this to our attention. — Faricy Chrysler Jeep

Faricy Chrysler Jeep responded

Thank you! "As always" is what we work for, and Branan will be glad to hear it. We appreciate your loyalty and look forward to taking care of your Jeep next time.

Faricy Chrysler Jeep responded

Rick, that's exactly the kind of thing we hope people say when they get home — thank you! Branan and the team will be glad to hear it. Enjoy that Jeep, and thank you for your business.

Faricy Chrysler Jeep responded

Thank you! An hour is what a recall visit should be, and Branan and the techs made it happen. We appreciate you trusting us with the Wrangler.

Faricy Chrysler Jeep responded

Thank you, David! A good diagnosis is most of the battle, and Branan and the techs took care of it. We appreciate your business and are glad the Grand Cherokee is running right.

Faricy Chrysler Jeep responded

Thank you for the five stars, and thank you for flagging the wash — you're right. A complimentary wash is part of the service and you shouldn't have had to drive back up to ask for it. That one's on us, and we've passed it along so it doesn't happen again. Branan and the team appreciate your business, and we'll make sure your next visit goes out clean.

Faricy Chrysler Jeep responded

Thank you! Branan is genuinely considerate with customers, and keeping you updated matters to him. We're glad the vehicle is running great — thank you for your business.

Faricy Chrysler Jeep responded

Thank you! Branan and the service team will be glad to hear it, and a recommendation to fellow Jeep owners means a lot around here. We appreciate your business.