Branan Lake | Page 2

The staff was friendly and very helpful. They answered questions I have. They gave me a copy of what was done. They answered questions I have. They gave me a copy of what was done. More

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I was very happy with the service and the news. My jeep is in good shape like when I bought it My jeep is in good shape like when I bought it More

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I really wanted to have a better experience, but unfortunately I won't be returning to Faricy Chrysler Jeep. Our 2024 Jeep Wagoneer began displaying low oil pressure warnings and would suddenly c unfortunately I won't be returning to Faricy Chrysler Jeep. Our 2024 Jeep Wagoneer began displaying low oil pressure warnings and would suddenly cut engine power while driving—obviously a serious safety concern. When I called the dealership, the woman who answered the phone was dismissive and had a poor attitude. I was initially told it would be at least a week before anyone could even look at the vehicle. After explaining that this was unacceptable for what appeared to be a major mechanical issue, I was finally told to bring it in the next morning. To give credit where it's due, the service advisor who checked us in (I believe his name was Branan) was professional, courteous, and quickly arranged a RAM rental through Hertz. Unfortunately, that's where the positive experience ended. Later that same day, I was told the Jeep was fixed and that it only needed a software update. About a week later, while towing our travel trailer with my family in over 100-degree heat, the Wagoneer overheated and broke down on the side of the road in Pueblo. Pueblo Jeep got the vehicle in immediately. Their technician diagnosed it with a failed thermostat—exactly what many other Wagoneer owners have reported online with these same symptoms. They're also replacing a trailer tow sensor, another known issue. If Faricy had properly diagnosed the problem the first time instead of sending us away with a software update, my family likely wouldn't have ended up stranded on the side of the highway in extreme heat. The service advisor earned the second star, but the incorrect diagnosis and the risk it created for my family mean I'll be taking my business elsewhere. More

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The team at the service department at Faricy Chrysler Jeep is exceptional. They are courteous, respectful, understanding, accommodating, skilled, knowledgeable and honest. I feel my vehicle and my fami Jeep is exceptional. They are courteous, respectful, understanding, accommodating, skilled, knowledgeable and honest. I feel my vehicle and my family are their priority. Everytime our truck, our only vehicle, has required extensive work, beyond its routine maintenance and oil changes, our family has experienced some unrelated challenge simultaneously. The team has shown real care and empathy for our situation and moved heaven and earth to make the required repairs a non issue in crisis we were confronting. The have expedited the work so that we didn’t miss travel reservations and non refundable event tickets all the way to making sure we got to the bedside of my wife’s father when he passed after a decade long fight against Alzheimer’s. We will never forget their sincere care. The relationship we have with the service team here is why we would consider future vehicle purchases from this dealership. More

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First time servicing my jeep at this dealership. They were polite, did the work in a timely manner and the price I paid was what was quoted. Very happy They were polite, did the work in a timely manner and the price I paid was what was quoted. Very happy More

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Excellent service. Friendly and efficient. Very helpful and accommodating, Highly recommend service and sales departments. Friendly and efficient. Very helpful and accommodating, Highly recommend service and sales departments. More

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Excellent and efficient service. I was able to get scheduled for a recall repair right away, and the work was done quickly and on schedule. I was able to get scheduled for a recall repair right away, and the work was done quickly and on schedule. More

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They are so accommodating, respectful and honest, will never go to another! They are always consistent and fabulous service never go to another! They are always consistent and fabulous service More

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My appt was at 9:30 am and didnt get my car until the next day arkund the same time for a simple inspection that person on the phone said it will take maximum 1 hr and a half!!! next day arkund the same time for a simple inspection that person on the phone said it will take maximum 1 hr and a half!!! More

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