Branan Lake | Page 3

Faricy Chrysler Jeep responded

Don, thank you — "always" is the word we're proudest of. Branan takes real care to keep customers in the loop, and we'll pass your kind words along to him. We appreciate your continued business.

Faricy Chrysler Jeep responded

Thank you for this! Airbag recall work takes time, so we're glad the shuttle made the day easier and that Branan looked after you well. We appreciate you trusting us with your Chrysler 300.

Faricy Chrysler Jeep responded

Forty years! Thank you — customers like you are the reason this place is what it is. Ashley and Branan are proud to be carrying that standard forward. We're honored by your loyalty and grateful for every one of those years.

Faricy Chrysler Jeep responded

Coffee ready at 7 AM is non-negotiable around here! Thank you for this — Steve, Shawn, Ashley, Denise, Branan and Andrew all had a hand in your visit, and we're glad the recall got cleared up quickly. Thank you for your business.

Faricy Chrysler Jeep responded

Laurie, thank you! Branan will be glad to hear this — keeping you on the road is exactly how he sees the job. We appreciate your continued business and look forward to seeing you next time.

Faricy Chrysler Jeep responded

Thank you — quick and thorough is the balance we aim for, and never rushing a customer's questions is a big part of it. Ashley and Branan will be glad to hear it. We appreciate your business.

Faricy Chrysler Jeep responded

Thank you for five vehicles and years of trust — and thank you for being straight with us about this one. You're right. If the readings came back in the green, the right move was to call you, tell you it wasn't needed, and let you decide. Charging $200 for work you didn't need isn't how we want to do business, and we'd like to make it right. Please contact our service manager directly and we'll take care of it. We're sorry for the frustration, and we don't want this to be what you remember about us.

Faricy Chrysler Jeep responded

We’re sorry for the lack of communication surrounding your appointment. When an appointment is scheduled weeks in advance for a specific concern, we should have communicated with you ahead of time if the technician needed to diagnose your transmission was not going to be available. We’d appreciate the opportunity to make this right. We would be happy to arrange to pick up your Jeep, have our team complete the transmission diagnostics, and return it to you when we’re finished so you don’t have to make another trip to the dealership. Please contact us directly so we can coordinate a time that works for you. We apologize again for the poor communication and appreciate you bringing this to our attention. — Faricy Chrysler Jeep

Faricy Chrysler Jeep responded

Thank you! "As always" is what we work for, and Branan will be glad to hear it. We appreciate your loyalty and look forward to taking care of your Jeep next time.

Faricy Chrysler Jeep responded

Rick, that's exactly the kind of thing we hope people say when they get home — thank you! Branan and the team will be glad to hear it. Enjoy that Jeep, and thank you for your business.